All Systems Operational

FreeWay ? Operational
Tokenization ? Operational
Hosted Payment Page (eCommerce) Operational
Hosted Payment Controls Operational
HPX (eCommerce) Operational
Value Added Services Engine (VAS) Operational
CMW Operational
Hosted FCC ? Operational
TADA Hosted Tokenization and Detokenization ? Operational
Batching Operational
Web Portals Operational
Enterprise Portal Operational
Device Management Portal Operational
Asset Management API Operational
Virtual Terminal Operational
Processors (FreeWay Offramps) Operational
Fiserv Nashville - US (Omnichannel) Operational
Vantiv (WorldPay - US/CA) Operational
TSYS Operational
Global Payments Operational
Heartland Operational
WorldPay Operational
Chase Paymentech Operational
Elavon Operational
Elavon U.K. Operational
Barclaycard (U.K.) Operational
AMEX Direct Operational
Visa ACP Operational
AGCO Operational
Lloyds OmniPay Operational
Lloyds MSIP Operational
Currency Select ? Operational
CNH Operational
WPG (WorldPay) Operational
RedSys Operational
Global Payments UCP U.K. Operational
Global Payments UCP North America Operational
Global Payments UCP APAC Operational
Network International Operational
Network International MPGS Operational
Euronet Operational
Stripe Operational
TransformCo Operational
Gift Card Processors Operational
Ceridian SVS Operational
ValueLink Operational
Givex Operational
Heartland (Gift Cards only) Operational
Vantiv/Mercury (Gift Cards only) Operational
WorldPay (Gift Cards only) Operational
Dynamic Currency Conversion (DCC) Providers Operational
Planet Payments (DCC) Operational
FEXCO (DCC) Operational
Payment Information Proxy Service Operational
Stored Value Operational
P2PE Instruction Manual (PIM) ? Operational
3D Secure ? Operational
Fraud Detection ? Operational
Wallet Operational
OneTimeUse Tokenization API Operational
Shopify Adapter API Operational
Consumer Data Services Operational
UAT ? Operational
Subprocessor List ? Operational
Hosted Payment Link Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Apr 25, 2025

No incidents reported today.

Apr 24, 2025

No incidents reported.

Apr 23, 2025
Alert: AGCO Transaction Processing Issues
Resolved - Transaction processing has returned to normal and all issues have been resolved.  For questions or comments, please contact your AGCO relationship manager.
Apr 23, 15:30 EDT
Investigating - FreedomPay is currently investigating reports of transaction processing latency and timeouts with AGCO. Support teams are currently investigating the incident and FreedomPay will continue to provide updates to its clients.
Apr 23, 13:12 EDT
FreedomPay Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Apr 23, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 03:00 EDT
Scheduled - DATE: Wednesday, April 23rd

MAINTENANCE WINDOW: Wednesday: 3 AM to 5 AM EDT // 0700 to 0900 UTC

MAINTENANCE DESCRIPTION:

FreedomPay will be performing system maintenance starting at 3 AM and ending by 5 AM EDT (0700 to 0900 UTC).

MAINTENANCE IMPACT:

During the maintenance window there may be intermittent transaction timeouts lasting 1-2 minutes each over a 30 minute time period. During this time period if you receive a timeout please reattempt your transaction.

FreedomPay has taken every appropriate measure to minimize the impact of this maintenance, and does not foresee any ongoing issues as a result of changes to be made.
Apr 18, 10:10 EDT
Apr 22, 2025
FreedomPay Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Apr 22, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 03:00 EDT
Scheduled - DATE: Tuesday, April 22nd

MAINTENANCE WINDOW: Tuesday: 3 AM to 5 AM EDT // 0700 to 0900 UTC

MAINTENANCE DESCRIPTION:

FreedomPay will be performing system maintenance starting at 3 AM and ending by 5 AM EDT (0700 to 0900 UTC).

MAINTENANCE IMPACT:

During the maintenance window there may be intermittent transaction timeouts lasting 1-2 minutes each over a 30 minute time period. During this time period if you receive a timeout please reattempt your transaction.

FreedomPay has taken every appropriate measure to minimize the impact of this maintenance, and does not foresee any ongoing issues as a result of changes to be made.
Apr 18, 10:10 EDT
Apr 21, 2025

No incidents reported.

Apr 20, 2025
Alert: Lloyds OmniPay Transaction Processing Issues
Resolved - Transaction processing has returned to normal and all issues have been resolved.  For questions or comments, please contact your Lloyds OmniPay relationship manager.
Apr 20, 04:12 EDT
Investigating - FreedomPay is currently investigating reports of transaction processing latency and timeouts with Lloyds OmniPay. Support teams are currently investigating the incident and FreedomPay will continue to provide updates to its clients.
Apr 20, 04:00 EDT
Apr 19, 2025

No incidents reported.

Apr 18, 2025

No incidents reported.

Apr 17, 2025
Alert: First Data (Nashville) Transaction Processing Issues
Resolved - Transaction processing has returned to normal and all issues have been resolved. For questions or comments, please contact your Fiserv Nashville - US (Omnichannel) relationship manager.
Apr 17, 12:42 EDT
Investigating - FreedomPay is currently investigating reports of transaction processing latency and timeouts with First Data Nashville. Support teams are currently investigating the incident and FreedomPay will continue to provide updates to its clients.
Apr 17, 12:27 EDT
Alert: Asset Management API Transaction Processing Latency
Resolved - FreedomPay has resolved the transaction processing latency issues and all transaction processing has returned to normal.
Apr 17, 01:12 EDT
Investigating - FreedomPay is currently investigating reports of transaction processing latency with Asset Management API.  FreedomPay's Incident Response team is currently investigating the incident and will provide additional updates as soon as they arise.
Apr 17, 00:41 EDT
Apr 16, 2025
FreedomPay Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Apr 16, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 03:00 EDT
Scheduled - DATE: Wednesday, April 16th

MAINTENANCE WINDOW: Wednesday: 3 AM to 5 AM EDT // 0700 to 0900 UTC

MAINTENANCE DESCRIPTION:

FreedomPay will be performing system maintenance starting at 3 AM and ending by 5 AM EDT (0700 to 0900 UTC).

MAINTENANCE IMPACT:

During the maintenance window there may be intermittent transaction timeouts lasting 1-2 minutes each over a 30 minute time period. During this time period if you receive a timeout please reattempt your transaction.

FreedomPay has taken every appropriate measure to minimize the impact of this maintenance, and does not foresee any ongoing issues as a result of changes to be made.
Apr 11, 09:13 EDT
Apr 15, 2025
FreedomPay Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Apr 15, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 03:00 EDT
Scheduled - DATE: Tuesday, April 15th

MAINTENANCE WINDOW: Tuesday: 3 AM to 5 AM EDT // 0700 to 0900 UTC

MAINTENANCE DESCRIPTION:

FreedomPay will be performing system maintenance starting at 3 AM and ending by 5 AM EDT (0700 to 0900 UTC).

MAINTENANCE IMPACT:

During the maintenance window there may be intermittent transaction timeouts lasting 1-2 minutes each over a 30 minute time period. During this time period if you receive a timeout please reattempt your transaction.

FreedomPay has taken every appropriate measure to minimize the impact of this maintenance, and does not foresee any ongoing issues as a result of changes to be made.
Apr 11, 09:12 EDT
Apr 14, 2025
FreedomPay Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Apr 14, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 03:00 EDT
Scheduled - DATE: Monday, April 14th

MAINTENANCE WINDOW: Monday: 3 AM to 5 AM EDT // 0700 to 0900 UTC

MAINTENANCE DESCRIPTION:

FreedomPay will be performing system maintenance starting at 3 AM and ending by 5 AM EDT (0700 to 0900 UTC).

MAINTENANCE IMPACT:

During the maintenance window there may be intermittent transaction timeouts lasting 1-2 minutes each over a 30 minute time period. During this time period if you receive a timeout please reattempt your transaction.

FreedomPay has taken every appropriate measure to minimize the impact of this maintenance, and does not foresee any ongoing issues as a result of changes to be made.
Apr 11, 16:47 EDT
Apr 13, 2025

No incidents reported.

Apr 12, 2025

No incidents reported.

Apr 11, 2025

No incidents reported.

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