FreedomPay Status

All Systems Operational

FreeWay Operational

Tokenization Operational

Hosted Payment Page (eCommerce) Operational

Hosted Payment Controls Operational

HPX (eCommerce) Operational

Value Added Services Engine (VAS) Operational

Hosted FCC Operational

TADA Hosted Tokenization and Detokenization Operational

Batching Operational

Web Portals Operational

Enterprise Portal Operational

Device Management Portal Operational

Asset Management API Operational

Processors (FreeWay Offramps) Operational

First Data Operational

Vantiv (WorldPay - US/CA) Operational

TSYS Operational

Global Payments Operational

Heartland Operational

WorldPay Operational

Chase Paymentech Operational

Elavon Operational

Elavon U.K. Operational

Barclaycard (U.K.) Operational

AMEX Direct Operational

Visa ACP Operational

AGCO Operational

Lloyds OmniPay Operational

Lloyds MSIP Operational

Currency Select Operational

CNH Operational

WPG (WorldPay) Operational

RedSys Operational

Global Payments UCP U.K. Operational

Global Payments UCP North America Operational

Global Payments UCP APAC Operational

Network International Operational

Network International MPGS Operational

Euronet Operational

Gift Card Processors Operational

Ceridian SVS Operational

ValueLink Operational

Givex Operational

Heartland (Gift Cards only) Operational

Vantiv/Mercury (Gift Cards only) Operational

WorldPay (Gift Cards only) Operational

Dynamic Currency Conversion (DCC) Providers Operational

Planet Payments (DCC) Operational

FEXCO (DCC) Operational

Payment Information Proxy Service Operational

Stored Value Operational

P2PE Instruction Manual (PIM) Operational

3D Secure Operational

Fraud Detection Operational

Wallet Operational

OneTimeUse Tokenization API Operational

Shopify Adapter API Operational

Consumer Data Services Operational

UAT Operational

Subprocessor List Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

FreedomPay Scheduled Maintenance Oct 23, 2024 03:00-05:00 EDT

DATE: Wednesday, October 23rd

MAINTENANCE WINDOW: Wednesday: 3 AM to 5 AM EST // 0700 to 0900 UTC

MAINTENANCE DESCRIPTION:

FreedomPay will be performing system maintenance starting at 3 AM and ending by 5 AM EST (0700 to 0900 UTC).

MAINTENANCE IMPACT:

During the maintenance window there may be intermittent transaction timeouts lasting 1-2 minutes each over a 30 minute time period. During this time period if you receive a timeout please reattempt your transaction.

FreedomPay has taken every appropriate measure to minimize the impact of this maintenance, and does not foresee any ongoing issues as a result of changes to be made.
Posted on Oct 18, 2024 - 09:46 EDT

Past Incidents

Oct 22, 2024

FreedomPay Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Oct 22, 05:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 03:00 EDT

Scheduled - DATE: Tuesday, October 22nd

MAINTENANCE WINDOW: Tuesday: 3 AM to 5 AM EST // 0700 to 0900 UTC

MAINTENANCE DESCRIPTION:

FreedomPay will be performing system maintenance starting at 3 AM and ending by 5 AM EST (0700 to 0900 UTC).

MAINTENANCE IMPACT:

During the maintenance window there may be intermittent transaction timeouts lasting 1-2 minutes each over a 30 minute time period. During this time period if you receive a timeout please reattempt your transaction.

FreedomPay has taken every appropriate measure to minimize the impact of this maintenance, and does not foresee any ongoing issues as a result of changes to be made.
Oct 18, 09:44 EDT

Oct 21, 2024

No incidents reported.

Oct 20, 2024

No incidents reported.

Oct 19, 2024

No incidents reported.

Oct 18, 2024

Alert: Currency Select Transaction Processing Issues

Resolved - Transaction processing has returned to normal and all issues have been resolved. For questions or comments, please contact your Currency Select relationship manager.
Oct 18, 19:51 EDT

Investigating - FreedomPay is currently investigating reports of transaction processing latency and timeouts with Currency Select. Support teams are currently investigating the incident and FreedomPay will continue to provide updates to its clients.
Oct 18, 18:09 EDT

FreedomPay Unscheduled Maintenance

Completed - The scheduled maintenance has been completed.
Oct 18, 05:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 03:00 EDT

Scheduled - DATE: Friday, October 18th

MAINTENANCE WINDOW: 3:00 AM to 5:00 AM EDT

MAINTENANCE DESCRIPTION:

FreedomPay will be performing system maintenance starting at 3:00 AM and ending by 5:00 AM EDT.

MAINTENANCE IMPACT:

This maintenance is categorized as unscheduled due to the reduced notice window, however, it is not expected to impact clients. During the maintenance there are no expected outages with the FreedomPay system.

FreedomPay has taken every appropriate measure to minimize the impact of this maintenance, and does not foresee any ongoing issues as a result of changes to be made.
Oct 17, 16:01 EDT

Oct 17, 2024

No incidents reported.

Oct 16, 2024

FreedomPay Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Oct 16, 05:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 03:00 EDT

Scheduled - DATE: Wednesday, October 16th

MAINTENANCE WINDOW: Wednesday: 3 AM to 5 AM EST // 0700 to 0900 UTC

MAINTENANCE DESCRIPTION:

FreedomPay will be performing system maintenance starting at 3 AM and ending by 5 AM EST (0700 to 0900 UTC).

MAINTENANCE IMPACT:

During the maintenance window there may be intermittent transaction timeouts lasting 1-2 minutes each over a 30 minute time period. During this time period if you receive a timeout please reattempt your transaction.

FreedomPay has taken every appropriate measure to minimize the impact of this maintenance, and does not foresee any ongoing issues as a result of changes to be made.
Oct 11, 09:48 EDT

Oct 15, 2024

Alert: Hosted Payment Page Transaction Processing Latency

Resolved - FreedomPay has resolved the transaction processing latency issues and all transaction processing has returned to normal.
Oct 15, 06:05 EDT

Investigating - FreedomPay is currently investigating reports of transaction processing latency with Hosted Payment Page. FreedomPay's Incident Response team is currently investigating the incident and will provide additional updates as soon as they arise.
Oct 15, 05:41 EDT

FreedomPay Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Oct 15, 05:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 03:00 EDT

Scheduled - DATE: Tuesday, October 15th

MAINTENANCE WINDOW: Tuesday: 3 AM to 5 AM EST // 0700 to 0900 UTC

MAINTENANCE DESCRIPTION:

FreedomPay will be performing system maintenance starting at 3 AM and ending by 5 AM EST (0700 to 0900 UTC).

MAINTENANCE IMPACT:

During the maintenance window there may be intermittent transaction timeouts lasting 1-2 minutes each over a 30 minute time period. During this time period if you receive a timeout please reattempt your transaction.

FreedomPay has taken every appropriate measure to minimize the impact of this maintenance, and does not foresee any ongoing issues as a result of changes to be made.
Oct 11, 09:47 EDT

Oct 14, 2024

Alert: Heartland Transaction Processing Issues

Resolved - Transaction processing has returned to normal and all issues have been resolved. For questions or comments, please contact your Heartland relationship manager.
Oct 14, 07:18 EDT

Investigating - FreedomPay is currently investigating reports of transaction processing latency and timeouts with Heartland. Support teams are currently investigating the incident and FreedomPay will continue to provide updates to its clients.
Oct 14, 07:06 EDT

Oct 13, 2024

No incidents reported.

Oct 12, 2024

No incidents reported.

Oct 11, 2024

No incidents reported.

Oct 10, 2024

No incidents reported.

Oct 9, 2024

FreedomPay Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Oct 9, 05:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 03:00 EDT

Scheduled - DATE: Wednesday, October 9th

MAINTENANCE WINDOW: Wednesday: 3 AM to 5 AM EST // 0700 to 0900 UTC

MAINTENANCE DESCRIPTION:

FreedomPay will be performing system maintenance starting at 3 AM and ending by 5 AM EST (0700 to 0900 UTC).

MAINTENANCE IMPACT:

During the maintenance window there may be intermittent transaction timeouts lasting 1-2 minutes each over a 30 minute time period. During this time period if you receive a timeout please reattempt your transaction.

FreedomPay has taken every appropriate measure to minimize the impact of this maintenance, and does not foresee any ongoing issues as a result of changes to be made.
Oct 4, 10:04 EDT

Oct 8, 2024

Alert: Elavon Transaction Processing Issues

Resolved - Transaction processing has returned to normal and all issues have been resolved. For questions or comments, please contact your Elavon relationship manager.
Oct 8, 14:51 EDT

Investigating - FreedomPay is currently investigating reports of transaction processing latency and timeouts with Elavon. Support teams are currently investigating the incident and FreedomPay will continue to provide updates to its clients.
Oct 8, 14:35 EDT

FreedomPay Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Oct 8, 05:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 03:00 EDT

Scheduled - DATE: Tuesday, October 8th

MAINTENANCE WINDOW: Tuesday: 3 AM to 5 AM EST // 0700 to 0900 UTC

MAINTENANCE DESCRIPTION:

FreedomPay will be performing system maintenance starting at 3 AM and ending by 5 AM EST (0700 to 0900 UTC).

MAINTENANCE IMPACT:

During the maintenance window there may be intermittent transaction timeouts lasting 1-2 minutes each over a 30 minute time period. During this time period if you receive a timeout please reattempt your transaction.

FreedomPay has taken every appropriate measure to minimize the impact of this maintenance, and does not foresee any ongoing issues as a result of changes to be made.
Oct 4, 10:03 EDT