All Systems Operational
FreeWay ? Operational
Tokenization ? Operational
Hosted Payment Page (eCommerce) Operational
Hosted Payment Controls Operational
Value Added Services Engine (VAS) Operational
Hosted FCC ? Operational
TADA Hosted Tokenization and Detokenization ? Operational
Batching Operational
Web Portals Operational
Enterprise Portal Operational
Device Management Portal Operational
Asset Management API Operational
Processors (FreeWay Offramps) Operational
First Data Operational
Vantiv Operational
TSYS Operational
Global Payments Operational
Heartland Operational
WorldPay Operational
Chase Paymentech Operational
Elavon Operational
Elavon U.K. Operational
Barclaycard (U.K.) Operational
AMEX Direct Operational
Visa ACP Operational
AGCO Operational
Lloyds OmniPay Operational
Lloyds MSIP Operational
Currency Select ? Operational
CNH Operational
Gift Card Processors Operational
Ceridian SVS Operational
ValueLink Operational
Givex Operational
Heartland (Gift Cards only) Operational
Vantiv/Mercury (Gift Cards only) Operational
WorldPay (Gift Cards only) Operational
Dynamic Currency Conversion (DCC) Providers Operational
Planet Payments (DCC) Operational
FEXCO (DCC) Operational
Payment Information Proxy Service Operational
Stored Value Operational
P2PE Instruction Manual (PIM) ? Operational
3D Secure ? Operational
Fraud Detection ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
FreedomPay Scheduled Maintenance Feb 8, 2023 03:00-05:00 EST
DATE: Wednesday, February 8th

MAINTENANCE WINDOW: Wednesday: 3 AM to 5 AM EST // 0800 to 1000 UTC

MAINTENANCE DESCRIPTION:

FreedomPay will be performing system maintenance starting at 3 AM and ending by 5 AM EST (0800 to 1000 UTC).

MAINTENANCE IMPACT:

During the maintenance window there may be intermittent transaction timeouts lasting 1-2 minutes each over a 30 minute time period. During this time period if you receive a timeout please reattempt your transaction.

FreedomPay has taken every appropriate measure to minimize the impact of this maintenance, and does not foresee any ongoing issues as a result of changes to be made.

Posted on Feb 03, 2023 - 15:58 EST
Past Incidents
Feb 7, 2023
Resolved - Transaction processing has returned to normal and all issues have been resolved.  For questions or comments, please contact your Heartland relationship manager.
Feb 7, 06:05 EST
Investigating - FreedomPay is currently investigating reports of transaction processing latency and timeouts with Heartland. Support teams are currently investigating the incident and FreedomPay will continue to provide updates to its clients.
Feb 7, 04:56 EST
Resolved - Transaction processing has returned to normal and all issues have been resolved.  For questions or comments, please contact your Heartland relationship manager.
Feb 7, 06:05 EST
Investigating - FreedomPay is currently investigating reports of transaction processing latency and timeouts with TSYS and Heartland. Support teams are currently investigating the incident and FreedomPay will continue to provide updates to its clients.
Feb 7, 04:54 EST
Completed - The scheduled maintenance has been completed.
Feb 7, 05:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 7, 03:01 EST
Scheduled - DATE: Tuesday, February 7th

MAINTENANCE WINDOW: Tuesday : 3 AM to 5 AM EST // 0800 to 1000 UTC

MAINTENANCE DESCRIPTION:

FreedomPay will be performing system maintenance starting at 3 AM and ending by 5 AM EST (0800 to 1000 UTC).

MAINTENANCE IMPACT:

During the maintenance window there may be intermittent transaction timeouts lasting 1-2 minutes each over a 30 minute time period. During this time period if you receive a timeout please reattempt your transaction.

FreedomPay has taken every appropriate measure to minimize the impact of this maintenance, and does not foresee any ongoing issues as a result of changes to be made.

Feb 3, 15:56 EST
Feb 6, 2023
Resolved - Transaction processing has returned to normal and all issues have been resolved.
Feb 6, 17:16 EST
Update - The Discover Network continues to experience issues but transaction processing is stabilizing.  We will continue to monitor and provide updates as new information becomes available.
Feb 6, 17:01 EST
Update - There are no additional updates at this time. We will continue to update the status page as more information becomes available.
Feb 6, 16:46 EST
Update - Discover Network continues to experience an outage and it has been reported that the upstream issues may be impacting other card types. We will continue to provide updates as they become available.
Feb 6, 16:32 EST
Update - Discover Network is experiencing an outage that may be impacting the ability to process transactions for Discover, JCB, and Diners cards. Discover Network is working to restore service.
Feb 6, 16:17 EST
Update - Customers are continuing to experience issues using Discover-issued cards due to an upstream issue. Operators should direct customers to utilize other card types where possible.  We will continue to provide updates as more information becomes available.
Feb 6, 16:01 EST
Identified - The issue has been identified as an upstream issue with Discover. FreedomPay teams are continuing to work with processors to resolve the issue.
Feb 6, 15:50 EST
Update - There are no additional updates at this time. FreedomPay is continuing to investigate the issue impacting Fiserv merchants.
Feb 6, 15:33 EST
Update - FreedomPay is communicating with Fiserv to understand the impact of the issue, root cause and remediation timeline.  We will continue to provide updates as additional information becomes available.
Feb 6, 15:18 EST
Update - FreedomPay is continuing to investigate reports of transaction processing latency and timeouts with First Data Nashville. Support teams are currently investigating the incident and FreedomPay will continue to provide updates to its clients.
Feb 6, 15:00 EST
Investigating - FreedomPay is currently investigating reports of transaction processing latency and timeouts with First Data Nashville. Support teams are currently investigating the incident and FreedomPay will continue to provide updates to its clients.
Feb 6, 14:38 EST
Feb 5, 2023
Resolved - FreedomPay has resolved the transaction processing latency issues and all transaction processing has returned to normal.
Feb 5, 09:17 EST
Investigating - FreedomPay is currently investigating reports of transaction processing latency with Enterprise Portal.  FreedomPay's Incident Response team is currently investigating the incident and will provide additional updates as soon as they arise.
Feb 5, 06:27 EST
Resolved - Transaction processing has returned to normal and all issues have been resolved.  For questions or comments, please contact your Elavon relationship manager.
Feb 5, 07:19 EST
Update - Elavon is finishing their maintenance soon:

Good Morning,

We are currently performing maintenance under CHG0409510. This change window is from 12:30 AM to 07:00 AM ET.

Kind Regards,
Stephanie M. Jordan
Network Ops Center Admin
p. 865-403-8663 | stephanie.jordan@elavon.com

Feb 5, 06:30 EST
Investigating - FreedomPay is currently investigating reports of transaction processing latency and timeouts with Elavon. Support teams are currently investigating the incident and FreedomPay will continue to provide updates to its clients.
Feb 5, 06:28 EST
Feb 4, 2023

No incidents reported.

Feb 3, 2023

No incidents reported.

Feb 2, 2023

No incidents reported.

Feb 1, 2023
Completed - The scheduled maintenance has been completed.
Feb 1, 05:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 1, 03:00 EST
Scheduled - DATE: Wednesday, February 1st

MAINTENANCE WINDOW: Wednesday: 3 AM to 5 AM EST // 0800 to 1000 UTC

MAINTENANCE DESCRIPTION:

FreedomPay will be performing system maintenance starting at 3 AM and ending by 5 AM EST (0800 to 1000 UTC).

MAINTENANCE IMPACT:

During the maintenance window there may be intermittent transaction timeouts lasting 1-2 minutes each over a 30 minute time period. During this time period if you receive a timeout please reattempt your transaction.

FreedomPay has taken every appropriate measure to minimize the impact of this maintenance, and does not foresee any ongoing issues as a result of changes to be made.

Jan 27, 15:03 EST
Jan 31, 2023
Completed - The scheduled maintenance has been completed.
Jan 31, 05:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 31, 03:00 EST
Scheduled - DATE: Tuesday, January 31st

MAINTENANCE WINDOW: Wednesday: 3 AM to 5 AM EST // 0800 to 1000 UTC

MAINTENANCE DESCRIPTION:

FreedomPay will be performing system maintenance starting at 3 AM and ending by 5 AM EST (0800 to 1000 UTC).

MAINTENANCE IMPACT:

During the maintenance window there may be intermittent transaction timeouts lasting 1-2 minutes each over a 30 minute time period. During this time period if you receive a timeout please reattempt your transaction.

FreedomPay has taken every appropriate measure to minimize the impact of this maintenance, and does not foresee any ongoing issues as a result of changes to be made.

Jan 27, 15:02 EST
Jan 30, 2023

No incidents reported.

Jan 29, 2023

No incidents reported.

Jan 28, 2023

No incidents reported.

Jan 27, 2023
Resolved - FreedomPay has resolved the transaction processing latency issues and all transaction processing has returned to normal.
Jan 27, 14:20 EST
Investigating - FreedomPay is currently investigating reports of transaction processing latency with Value Added Services Engine.  FreedomPay's Incident Response team is currently investigating the incident and will provide additional updates as soon as they arise.
Jan 27, 13:07 EST
Resolved - FreedomPay has resolved the transaction processing latency issues and all transaction processing has returned to normal.
Jan 27, 10:43 EST
Investigating - FreedomPay is currently investigating reports of transaction processing latency with Value Added Services Engine.  FreedomPay's Incident Response team is currently investigating the incident and will provide additional updates as soon as they arise.
Jan 27, 10:16 EST
Jan 26, 2023

No incidents reported.

Jan 25, 2023
Completed - The scheduled maintenance has been completed.
Jan 25, 05:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 25, 03:00 EST
Scheduled - DATE: Wednesday, January 25th

MAINTENANCE WINDOW: Wednesday: 3 AM to 5 AM EST // 0800 to 1000 UTC

MAINTENANCE DESCRIPTION:

FreedomPay will be performing system maintenance starting at 3 AM and ending by 5 AM EST (0800 to 1000 UTC).

MAINTENANCE IMPACT:

During the maintenance window there may be intermittent transaction timeouts lasting 1-2 minutes each over a 30 minute time period. During this time period if you receive a timeout please reattempt your transaction.

FreedomPay has taken every appropriate measure to minimize the impact of this maintenance, and does not foresee any ongoing issues as a result of changes to be made.

Jan 21, 17:19 EST
Jan 24, 2023
Completed - The scheduled maintenance has been completed.
Jan 24, 05:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 24, 03:01 EST
Scheduled - DATE: Tuesday, January 24th

MAINTENANCE WINDOW: Tuesday: 3 AM to 5 AM EST // 0800 to 1000 UTC

MAINTENANCE DESCRIPTION:

FreedomPay will be performing system maintenance starting at 3 AM and ending by 5 AM EST (0800 to 1000 UTC).

MAINTENANCE IMPACT:

During the maintenance window there may be intermittent transaction timeouts lasting 1-2 minutes each over a 30 minute time period. During this time period if you receive a timeout please reattempt your transaction.

FreedomPay has taken every appropriate measure to minimize the impact of this maintenance, and does not foresee any ongoing issues as a result of changes to be made.

Jan 21, 17:18 EST