All Systems Operational
FreeWay ? Operational
Tokenization ? Operational
Hosted Payment Page (eCommerce) Operational
Hosted Payment Controls Operational
Value Added Services Engine (VAS) Operational
Hosted FCC ? Operational
Batching Operational
Web Portals Operational
Enterprise Portal Operational
Device Management Portal Operational
Asset Management API Operational
Processors (FreeWay Offramps) Operational
First Data Operational
Vantiv Operational
TSYS Operational
Global Payments Operational
Heartland Operational
WorldPay Operational
Chase Paymentech Operational
Elavon Operational
Elavon U.K. Operational
Barclaycard (U.K.) Operational
AMEX Direct Operational
Visa ACP Operational
AGCO Operational
Lloyds OmniPay Operational
Lloyds MSIP Operational
Currency Select ? Operational
Gift Card Processors Operational
Ceridian SVS Operational
ValueLink Operational
Givex Operational
Heartland (Gift Cards only) Operational
Vantiv/Mercury (Gift Cards only) Operational
WorldPay (Gift Cards only) Operational
Dynamic Currency Conversion (DCC) Providers Operational
Planet Payments (DCC) Operational
FEXCO (DCC) Operational
Payment Information Proxy Service Operational
Stored Value Operational
P2PE Instruction Manual (PIM) ? Operational
3D Secure ? Operational
Fraud Detection ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jun 30, 2022
Resolved - FreedomPay has resolved the report generation issues with Enterprise Portal and all reports are generating as expected.
Jun 30, 05:23 EDT
Identified - FreedomPay has identified the issue causing report generation issues with Enterprise Portal.  FreedomPay's Incident Response team is currently addressing the issue and will update clients once the issue has been resolved.
Jun 30, 03:54 EDT
Investigating - FreedomPay is currently investigating report generation issues with Enterprise Portal. Transaction processing is not impacted. FreedomPay's Incident Response team is currently investigating the incident and will provide additional updates as soon as they arise.
Jun 30, 03:40 EDT
Jun 29, 2022
Completed - The scheduled maintenance has been completed.
Jun 29, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 29, 03:00 EDT
Scheduled - DATE: Wednesday, June 29th

MAINTENANCE WINDOW: Wednesday: 3 AM to 5 AM EDT // 0700 to 0900 UTC

MAINTENANCE DESCRIPTION:

FreedomPay will be performing system maintenance starting at 3 AM and ending by 5 AM EDT (0700 to 0900 UTC).

MAINTENANCE IMPACT:

During the maintenance window there may be intermittent transaction timeouts lasting 1-2 minutes each over a 30 minute time period. During this time period if you receive a timeout please reattempt your transaction.

FreedomPay has taken every appropriate measure to minimize the impact of this maintenance, and does not foresee any ongoing issues as a result of changes to be made.

Jun 24, 15:19 EDT
Jun 28, 2022
Completed - The scheduled maintenance has been completed.
Jun 28, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 28, 03:00 EDT
Scheduled - DATE: Tuesday, June 28th

MAINTENANCE WINDOW: Tuesday: 3 AM to 5 AM EDT // 0700 to 0900 UTC

MAINTENANCE DESCRIPTION:

FreedomPay will be performing system maintenance starting at 3 AM and ending by 5 AM EDT (0700 to 0900 UTC).

MAINTENANCE IMPACT:

During the maintenance window there may be intermittent transaction timeouts lasting 1-2 minutes each over a 30 minute time period. During this time period if you receive a timeout please reattempt your transaction.

FreedomPay has taken every appropriate measure to minimize the impact of this maintenance, and does not foresee any ongoing issues as a result of changes to be made.

Jun 24, 15:18 EDT
Jun 27, 2022

No incidents reported.

Jun 26, 2022

No incidents reported.

Jun 25, 2022

No incidents reported.

Jun 24, 2022

No incidents reported.

Jun 23, 2022

No incidents reported.

Jun 22, 2022
Completed - The scheduled maintenance has been completed.
Jun 22, 05:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 22, 03:00 EDT
Scheduled - DATE: Wednesday, June 22nd

MAINTENANCE WINDOW: Wednesday: 3 AM to 5 AM EDT // 0700 to 0900 UTC

MAINTENANCE DESCRIPTION:

FreedomPay will be performing system maintenance starting at 3 AM and ending by 5 AM EDT (0700 to 0900 UTC).

MAINTENANCE IMPACT:

During the maintenance window there may be intermittent transaction timeouts lasting 1-2 minutes each over a 30 minute time period. During this time period if you receive a timeout please reattempt your transaction.

FreedomPay has taken every appropriate measure to minimize the impact of this maintenance, and does not foresee any ongoing issues as a result of changes to be made.

Jun 17, 15:03 EDT
Jun 21, 2022
Resolved - Transaction processing has returned to normal and all issues have been resolved.  For questions or comments, please contact your AGCO relationship manager.
Jun 21, 14:20 EDT
Monitoring - FreedomPay is in contact with AGCO, and is continuing to monitor transaction latency and processing timeouts.  We will provide an update to our clients once the issue has been resolved.
Jun 21, 13:32 EDT
Investigating - FreedomPay is currently investigating reports of transaction processing latency and timeouts with AGCO. Support teams are currently investigating the incident and FreedomPay will continue to provide updates to its clients.
Jun 21, 12:32 EDT
Completed - The scheduled maintenance has been completed.
Jun 21, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 21, 03:00 EDT
Scheduled - DATE: Tuesday, June 21st

MAINTENANCE WINDOW: Tuesday: 3 AM to 5 AM EDT // 0700 to 0900 UTC

MAINTENANCE DESCRIPTION:

FreedomPay will be performing system maintenance starting at 3 AM and ending by 5 AM EDT (0700 to 0900 UTC).

MAINTENANCE IMPACT:

During the maintenance window there may be intermittent transaction timeouts lasting 1-2 minutes each over a 30 minute time period. During this time period if you receive a timeout please reattempt your transaction.

FreedomPay has taken every appropriate measure to minimize the impact of this maintenance, and does not foresee any ongoing issues as a result of changes to be made.

Jun 17, 15:02 EDT
Resolved - 3D Secure transaction processing has returned to normal and all issues have been resolved.
Jun 21, 04:09 EDT
Update - We are continuing to investigate this issue.
Jun 21, 03:13 EDT
Investigating - FreedomPay is currently investigating reports of transaction processing latency and timeouts with our 3D Secure provider. Support teams are currently investigating the incident and FreedomPay will continue to provide updates to its clients
Jun 21, 03:13 EDT
Jun 20, 2022

No incidents reported.

Jun 19, 2022

No incidents reported.

Jun 18, 2022

No incidents reported.

Jun 17, 2022

No incidents reported.

Jun 16, 2022

No incidents reported.