In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 2024 - 03:00 EDT
Scheduled - DATE: Tuesday, April 16th

MAINTENANCE WINDOW: Tuesday: 3 AM to 5 AM EST // 0700 to 0900 UTC

MAINTENANCE DESCRIPTION:

FreedomPay will be performing system maintenance starting at 3 AM and ending by 5 AM EST (0700 to 0900 UTC).

MAINTENANCE IMPACT:

During the maintenance window there may be intermittent transaction timeouts lasting 3-5 minutes each over a 30 minute time period. During this time period if you receive a timeout please reattempt your transaction.

FreedomPay has taken every appropriate measure to minimize the impact of this maintenance, and does not foresee any ongoing issues as a result of changes to be made.

Apr 16, 2024 03:00-05:00 EDT
FreeWay ? Under Maintenance
Tokenization ? Under Maintenance
Hosted Payment Page (eCommerce) Under Maintenance
Hosted Payment Controls Under Maintenance
Value Added Services Engine (VAS) Under Maintenance
Hosted FCC ? Under Maintenance
TADA Hosted Tokenization and Detokenization ? Operational
Batching Operational
Web Portals Under Maintenance
Enterprise Portal Under Maintenance
Device Management Portal Under Maintenance
Asset Management API Operational
Processors (FreeWay Offramps) Under Maintenance
First Data Under Maintenance
Vantiv (WorldPay - US/CA) Under Maintenance
TSYS Under Maintenance
Global Payments Under Maintenance
Heartland Under Maintenance
WorldPay Under Maintenance
Chase Paymentech Under Maintenance
Elavon Under Maintenance
Elavon U.K. Under Maintenance
Barclaycard (U.K.) Under Maintenance
AMEX Direct Under Maintenance
Visa ACP Under Maintenance
AGCO Under Maintenance
Lloyds OmniPay Under Maintenance
Lloyds MSIP Under Maintenance
Currency Select ? Operational
CNH Operational
WPG (WorldPay) Operational
RedSys Operational
Global Payments UCP U.K. Operational
Global Payments UCP North America Operational
Global Payments UCP APAC Operational
Network International Operational
Network International MPGS Operational
Euronet Operational
Gift Card Processors Under Maintenance
Ceridian SVS Under Maintenance
ValueLink Under Maintenance
Givex Under Maintenance
Heartland (Gift Cards only) Under Maintenance
Vantiv/Mercury (Gift Cards only) Under Maintenance
WorldPay (Gift Cards only) Under Maintenance
Dynamic Currency Conversion (DCC) Providers Under Maintenance
Planet Payments (DCC) Under Maintenance
FEXCO (DCC) Under Maintenance
Payment Information Proxy Service Under Maintenance
Stored Value Operational
P2PE Instruction Manual (PIM) ? Operational
3D Secure ? Operational
Fraud Detection ? Operational
Wallet Operational
OneTimeUse Tokenization API Operational
90 days ago
100.0 % uptime
Today
Shopify Adapter API Operational
UAT ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
FreedomPay Scheduled Maintenance Apr 17, 2024 03:00-05:00 EDT
DATE: Wednesday, April 17th

MAINTENANCE WINDOW: Wednesday: 3 AM to 5 AM EST // 0700 to 0900 UTC

MAINTENANCE DESCRIPTION:

FreedomPay will be performing system maintenance starting at 3 AM and ending by 5 AM EST (0700 to 0900 UTC).

MAINTENANCE IMPACT:

During the maintenance window there may be intermittent transaction timeouts lasting 1-2 minutes each over a 30 minute time period. During this time period if you receive a timeout please reattempt your transaction.

FreedomPay has taken every appropriate measure to minimize the impact of this maintenance, and does not foresee any ongoing issues as a result of changes to be made.

Posted on Apr 12, 2024 - 09:32 EDT
Past Incidents
Apr 16, 2024

Unresolved incident: FreedomPay Scheduled Maintenance.

Apr 15, 2024

No incidents reported.

Apr 14, 2024

No incidents reported.

Apr 13, 2024
Resolved - Transaction processing has returned to normal and all issues have been resolved.  For questions or comments, please contact your Barclay U.K. relationship manager.
Apr 13, 05:54 EDT
Investigating - FreedomPay is currently investigating reports of transaction processing latency and timeouts with Barclay U.K.. Support teams are currently investigating the incident and FreedomPay will continue to provide updates to its clients.
Apr 13, 04:28 EDT
Apr 12, 2024

No incidents reported.

Apr 11, 2024

No incidents reported.

Apr 10, 2024
Completed - The scheduled maintenance has been completed.
Apr 10, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 10, 03:00 EDT
Scheduled - DATE: Wednesday, April 10th

MAINTENANCE WINDOW: Wednesday: 3 AM to 5 AM EST // 0700 to 0900 UTC

MAINTENANCE DESCRIPTION:

FreedomPay will be performing system maintenance starting at 3 AM and ending by 5 AM EST (0700 to 0900 UTC).

MAINTENANCE IMPACT:

During the maintenance window there may be intermittent transaction timeouts lasting 1-2 minutes each over a 30 minute time period. During this time period if you receive a timeout please reattempt your transaction.

FreedomPay has taken every appropriate measure to minimize the impact of this maintenance, and does not foresee any ongoing issues as a result of changes to be made.

Apr 5, 09:34 EDT
Apr 9, 2024
Completed - The scheduled maintenance has been completed.
Apr 9, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 03:00 EDT
Scheduled - DATE: Tuesday, April 9th

MAINTENANCE WINDOW: Tuesday: 3 AM to 5 AM EST // 0700 to 0900 UTC

MAINTENANCE DESCRIPTION:

FreedomPay will be performing system maintenance starting at 3 AM and ending by 5 AM EST (0700 to 0900 UTC).

MAINTENANCE IMPACT:

During the maintenance window there may be intermittent transaction timeouts lasting 1-2 minutes each over a 30 minute time period. During this time period if you receive a timeout please reattempt your transaction.

FreedomPay has taken every appropriate measure to minimize the impact of this maintenance, and does not foresee any ongoing issues as a result of changes to be made.

Apr 5, 09:33 EDT
Apr 8, 2024

No incidents reported.

Apr 7, 2024

No incidents reported.

Apr 6, 2024

No incidents reported.

Apr 5, 2024

No incidents reported.

Apr 4, 2024
Completed - The scheduled maintenance has been completed.
Apr 4, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 4, 03:00 EDT
Scheduled - DATE: Thursday, April 4th

MAINTENANCE WINDOW: 3:00 AM to 5:00 AM EDT

MAINTENANCE DESCRIPTION:

FreedomPay will be performing system maintenance starting at 3:00 AM and ending by 5:00 AM EDT.

MAINTENANCE IMPACT:

This maintenance is categorized as unscheduled due to the reduced notice window, however, it is not expected to impact clients. During the maintenance there are no expected outages with the FreedomPay system.

FreedomPay has taken every appropriate measure to minimize the impact of this maintenance, and does not foresee any ongoing issues as a result of changes to be made.

Apr 3, 20:38 EDT
Apr 3, 2024
Completed - The scheduled maintenance has been completed.
Apr 3, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 3, 03:00 EDT
Scheduled - DATE: Wednesday, April 3rd
MAINTENANCE WINDOW: Wednesday: 3 AM to 5 AM EST // 0700 to 0900 UTC

MAINTENANCE DESCRIPTION:

FreedomPay will be performing system maintenance starting at 3 AM and ending by 5 AM EST (0700 to 0900 UTC).

MAINTENANCE IMPACT:

During the maintenance window there may be intermittent transaction timeouts lasting 1-2 minutes each over a 30 minute time period. During this time period if you receive a timeout please reattempt your transaction.

FreedomPay has taken every appropriate measure to minimize the impact of this maintenance, and does not foresee any ongoing issues as a result of changes to be made.

Mar 29, 09:23 EDT
Apr 2, 2024
Resolved - Transaction processing has returned to normal and all issues have been resolved.  For questions or comments, please contact your Currency Select relationship manager.
Apr 2, 11:15 EDT
Investigating - FreedomPay is currently investigating reports of transaction processing latency and timeouts with Currency Select. Support teams are currently investigating the incident and FreedomPay will continue to provide updates to its clients.
Apr 2, 08:27 EDT
Completed - The scheduled maintenance has been completed.
Apr 2, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 2, 03:00 EDT
Update - We will be undergoing scheduled maintenance during this time.
Mar 29, 09:19 EDT
Scheduled - DATE: Tuesday, April 2nd

MAINTENANCE WINDOW: Tuesday: 3 AM to 5 AM EST // 0700 to 0900 UTC

MAINTENANCE DESCRIPTION:

FreedomPay will be performing system maintenance starting at 3 AM and ending by 5 AM EST (0700 to 0900 UTC).

MAINTENANCE IMPACT:

During the maintenance window there may be intermittent transaction timeouts lasting 1-2 minutes each over a 30 minute time period. During this time period if you receive a timeout please reattempt your transaction.

FreedomPay has taken every appropriate measure to minimize the impact of this maintenance, and does not foresee any ongoing issues as a result of changes to be made.

Mar 29, 09:18 EDT