All Systems Operational
FreeWay ? Operational
Tokenization ? Operational
Hosted Payment Page (eCommerce) Operational
Hosted Payment Controls Operational
Value Added Services Engine (VAS) Operational
Hosted FCC ? Operational
TADA Hosted Tokenization and Detokenization ? Operational
Batching Operational
Web Portals Operational
Enterprise Portal Operational
Device Management Portal Operational
Asset Management API Operational
Processors (FreeWay Offramps) Operational
First Data Operational
Vantiv (WorldPay - US/CA) Operational
TSYS Operational
Global Payments Operational
Heartland Operational
WorldPay Operational
Chase Paymentech Operational
Elavon Operational
Elavon U.K. Operational
Barclaycard (U.K.) Operational
AMEX Direct Operational
Visa ACP Operational
AGCO Operational
Lloyds OmniPay Operational
Lloyds MSIP Operational
Currency Select ? Operational
CNH Operational
WPG (WorldPay) Operational
RedSys Operational
Global Payments UCP U.K. Operational
Global Payments UCP North America Operational
Global Payments UCP APAC Operational
Gift Card Processors Operational
Ceridian SVS Operational
ValueLink Operational
Givex Operational
Heartland (Gift Cards only) Operational
Vantiv/Mercury (Gift Cards only) Operational
WorldPay (Gift Cards only) Operational
Dynamic Currency Conversion (DCC) Providers Operational
Planet Payments (DCC) Operational
FEXCO (DCC) Operational
Payment Information Proxy Service Operational
Stored Value Operational
P2PE Instruction Manual (PIM) ? Operational
3D Secure ? Operational
Fraud Detection ? Operational
Wallet Operational
OneTimeUse Tokenization API Operational
90 days ago
100.0 % uptime
Today
Shopify Adapter API Operational
UAT ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Feb 23, 2024

No incidents reported today.

Feb 22, 2024

No incidents reported.

Feb 21, 2024
Resolved - Accertify transaction processing has returned to normal and all issues have been resolved.
Feb 21, 17:37 EST
Investigating - FreedomPay is currently investigating reports of transaction processing latency and timeouts with Accertify. Support teams are currently investigating the incident and FreedomPay will continue to provide updates to its clients.
Feb 21, 17:13 EST
Completed - The scheduled maintenance has been completed.
Feb 21, 05:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 21, 03:00 EST
Scheduled - DATE: Wednesday, February 21st

MAINTENANCE WINDOW: Wednesday: 3 AM to 5 AM EST // 0800 to 1000 UTC

MAINTENANCE DESCRIPTION:

FreedomPay will be performing system maintenance starting at 3 AM and ending by 5 AM EST (0800 to 1000 UTC).

MAINTENANCE IMPACT:

During the maintenance window there may be intermittent transaction timeouts lasting 1-2 minutes each over a 30 minute time period. During this time period if you receive a timeout please reattempt your transaction.

FreedomPay has taken every appropriate measure to minimize the impact of this maintenance, and does not foresee any ongoing issues as a result of changes to be made.

Feb 16, 09:26 EST
Feb 20, 2024
Completed - The scheduled maintenance has been completed.
Feb 20, 05:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 20, 03:00 EST
Scheduled - DATE: Tuesday, February 20th

MAINTENANCE WINDOW: Tuesday: 3 AM to 5 AM EST // 0800 to 1000 UTC

MAINTENANCE DESCRIPTION:

FreedomPay will be performing system maintenance starting at 3 AM and ending by 5 AM EST (0800 to 1000 UTC).

MAINTENANCE IMPACT:

During the maintenance window there may be intermittent transaction timeouts lasting 1-2 minutes each over a 30 minute time period. During this time period if you receive a timeout please reattempt your transaction.

FreedomPay has taken every appropriate measure to minimize the impact of this maintenance, and does not foresee any ongoing issues as a result of changes to be made.

Feb 16, 09:19 EST
Feb 19, 2024

No incidents reported.

Feb 18, 2024

No incidents reported.

Feb 17, 2024

No incidents reported.

Feb 16, 2024

No incidents reported.

Feb 15, 2024
Resolved - Transaction processing has returned to normal and all issues have been resolved.  For questions or comments, please contact your Heartland relationship manager.
Feb 15, 01:12 EST
Monitoring - FreedomPay is in contact with Heartland, and is continuing to monitor transaction latency and processing timeouts.  We will provide an update to our clients once the issue has been resolved.
Feb 15, 00:34 EST
Investigating - FreedomPay is currently investigating reports of transaction processing latency and timeouts with Heartland. Support teams are currently investigating the incident and FreedomPay will continue to provide updates to its clients.
Feb 14, 23:57 EST
Feb 14, 2024
Completed - The scheduled maintenance has been completed.
Feb 14, 05:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 14, 03:00 EST
Scheduled - DATE: Wednesday, February 14th

MAINTENANCE WINDOW: Wednesday: 3 AM to 5 AM EST // 0800 to 1000 UTC

MAINTENANCE DESCRIPTION:

FreedomPay will be performing system maintenance starting at 3 AM and ending by 5 AM EST (0800 to 1000 UTC).

MAINTENANCE IMPACT:

During the maintenance window there may be intermittent transaction timeouts lasting 1-2 minutes each over a 30 minute time period. During this time period if you receive a timeout please reattempt your transaction.

FreedomPay has taken every appropriate measure to minimize the impact of this maintenance, and does not foresee any ongoing issues as a result of changes to be made.

Feb 9, 09:54 EST
Resolved - Transaction processing has returned to normal and all issues have been resolved.  For questions or comments, please contact your Heartland relationship manager.
Feb 14, 01:08 EST
Investigating - FreedomPay is currently investigating reports of transaction processing latency and timeouts with Heartland. Support teams are currently investigating the incident and FreedomPay will continue to provide updates to its clients.
Feb 14, 00:30 EST
Feb 13, 2024
Completed - The scheduled maintenance has been completed.
Feb 13, 05:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 13, 03:00 EST
Scheduled - DATE: Tuesday, February 13th

MAINTENANCE WINDOW: Tuesday: 3 AM to 5 AM EST // 0800 to 1000 UTC

MAINTENANCE DESCRIPTION:

FreedomPay will be performing system maintenance starting at 3 AM and ending by 5 AM EST (0800 to 1000 UTC).

MAINTENANCE IMPACT:

During the maintenance window there may be intermittent transaction timeouts lasting 1-2 minutes each over a 30 minute time period. During this time period if you receive a timeout please reattempt your transaction.

FreedomPay has taken every appropriate measure to minimize the impact of this maintenance, and does not foresee any ongoing issues as a result of changes to be made.

Feb 9, 09:53 EST
Feb 12, 2024

No incidents reported.

Feb 11, 2024

No incidents reported.

Feb 10, 2024

No incidents reported.

Feb 9, 2024

No incidents reported.