FreedomPay Status

All Systems Operational

Uptime over the past 90 days. View historical uptime.

FreeWay Operational

Tokenization Operational

Hosted Payment Page (eCommerce) Operational

Hosted Payment Controls Operational

Value Added Services Engine (VAS) Operational

Hosted FCC Operational

TADA Hosted Tokenization and Detokenization Operational

Batching Operational

Web Portals Operational

Enterprise Portal Operational

Device Management Portal Operational

Asset Management API Operational

Processors (FreeWay Offramps) Operational

First Data Operational

Vantiv (WorldPay - US/CA) Operational

TSYS Operational

Global Payments Operational

Heartland Operational

WorldPay Operational

Chase Paymentech Operational

Elavon Operational

Elavon U.K. Operational

Barclaycard (U.K.) Operational

AMEX Direct Operational

Visa ACP Operational

AGCO Operational

Lloyds OmniPay Operational

Lloyds MSIP Operational

Currency Select Operational

CNH Operational

WPG (WorldPay) Operational

RedSys Operational

Global Payments UCP U.K. Operational

Global Payments UCP North America Operational

Global Payments UCP APAC Operational

Network International Operational

Network International MPGS Operational

Euronet Operational

Gift Card Processors Operational

Ceridian SVS Operational

ValueLink Operational

Givex Operational

Heartland (Gift Cards only) Operational

Vantiv/Mercury (Gift Cards only) Operational

WorldPay (Gift Cards only) Operational

Dynamic Currency Conversion (DCC) Providers Operational

Planet Payments (DCC) Operational

FEXCO (DCC) Operational

Payment Information Proxy Service Operational

Stored Value Operational

P2PE Instruction Manual (PIM) Operational

3D Secure Operational

Fraud Detection Operational

Wallet Operational

OneTimeUse Tokenization API Operational

90 days ago

100.0 % uptime

Today

Shopify Adapter API Operational

Consumer Data Services Operational

UAT Operational

Subprocessor List Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

FreedomPay Scheduled Maintenance Jul 30, 2024 03:00-05:00 EDT

DATE: Tuesday, July 30th

MAINTENANCE WINDOW: Tuesday: 3 AM to 5 AM EDT // 0700 to 0900 UTC

MAINTENANCE DESCRIPTION:

FreedomPay will be performing system maintenance starting at 3 AM and ending by 5 AM EDT (0700 to 0900 UTC).

MAINTENANCE IMPACT:

During the maintenance window there may be intermittent transaction timeouts lasting 1-2 minutes each over a 30 minute time period. During this time period if you receive a timeout please reattempt your transaction.

FreedomPay has taken every appropriate measure to minimize the impact of this maintenance, and does not foresee any ongoing issues as a result of changes to be made.
Posted on Jul 26, 2024 - 11:42 EDT

FreedomPay Scheduled Maintenance Jul 31, 2024 03:00-05:00 EDT

DATE: Wednesday, July 31st

MAINTENANCE WINDOW: Wednesday: 3 AM to 5 AM EDT // 0700 to 0900 UTC

MAINTENANCE DESCRIPTION:

FreedomPay will be performing system maintenance starting at 3 AM and ending by 5 AM EDT (0700 to 0900 UTC).

MAINTENANCE IMPACT:

During the maintenance window FreedomPay technicians will be applying updates to ecommerce infrastructure that will impact connectivity for between 3 – 5 minutes for the HPP/HPC, PIP, cWallet, and CAS solutions. During this period, the impacted solutions may drop connections, or inbound systems may experience connection issues or timeouts.

FreedomPay has designed and tested this maintenance to reduce the impact as much as possible and does not foresee any issues as a result of changes to be made once completed.
Posted on Jul 26, 2024 - 11:53 EDT

Past Incidents

Jul 27, 2024

Alert: WorldPay Transaction Processing Issues

Resolved - Transaction processing has returned to normal and all issues have been resolved. For questions or comments, please contact your WorldPay relationship manager.
Jul 27, 00:04 EDT

Investigating - FreedomPay is currently investigating reports of transaction processing latency and timeouts with WorldPay. Support teams are currently investigating the incident and FreedomPay will continue to provide updates to its clients.
Jul 26, 23:41 EDT

Jul 26, 2024

Jul 25, 2024

FreedomPay Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Jul 25, 05:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 25, 03:00 EDT

Scheduled - DATE: Thursday, July 25th

MAINTENANCE WINDOW: Thursday: 3 AM to 5 AM EDT // 0700 to 0900 UTC

MAINTENANCE DESCRIPTION:

FreedomPay will be performing system maintenance starting at 3 AM and ending by 5 AM EDT (0700 to 0900 UTC).

MAINTENANCE IMPACT:

During the maintenance window there may be intermittent transaction timeouts lasting 1-2 minutes each over a 30 minute time period. During this time period if you receive a timeout please reattempt your transaction.

FreedomPay has taken every appropriate measure to minimize the impact of this maintenance, and does not foresee any ongoing issues as a result of changes to be made.
Jul 23, 15:36 EDT

Jul 24, 2024

FreedomPay Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Jul 24, 05:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 24, 03:00 EDT

Scheduled - DATE: Wednesday, July 24th

MAINTENANCE WINDOW: Wednesday: 3 AM to 5 AM EST // 0700 to 0900 UTC

MAINTENANCE DESCRIPTION:

FreedomPay will be performing system maintenance starting at 3 AM and ending by 5 AM EST (0700 to 0900 UTC).

MAINTENANCE IMPACT:

During the maintenance window there may be intermittent transaction timeouts lasting 1-2 minutes each over a 30 minute time period. During this time period if you receive a timeout please reattempt your transaction.

FreedomPay has taken every appropriate measure to minimize the impact of this maintenance, and does not foresee any ongoing issues as a result of changes to be made.
Jul 19, 09:28 EDT

Jul 23, 2024

FreedomPay Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Jul 23, 05:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 03:00 EDT

Scheduled - DATE: Tuesday, July 23th

MAINTENANCE WINDOW: Tuesday: 3 AM to 5 AM EST // 0700 to 0900 UTC

MAINTENANCE DESCRIPTION:

FreedomPay will be performing system maintenance starting at 3 AM and ending by 5 AM EST (0700 to 0900 UTC).

MAINTENANCE IMPACT:

During the maintenance window there may be intermittent transaction timeouts lasting 1-2 minutes each over a 30 minute time period. During this time period if you receive a timeout please reattempt your transaction.

FreedomPay has taken every appropriate measure to minimize the impact of this maintenance, and does not foresee any ongoing issues as a result of changes to be made.
Jul 19, 09:27 EDT

Jul 22, 2024

No incidents reported.

Jul 21, 2024

No incidents reported.

Jul 20, 2024

No incidents reported.

Jul 19, 2024

Alert: Freeway Transaction Processing Latency

Resolved - This incident has been resolved.
Jul 19, 05:44 EDT

Monitoring - A fix has been implemented and we are monitoring the results.
Jul 19, 04:34 EDT

Investigating - FreedomPay is currently investigating reports of transaction processing latency with Freeway, FreedomPay's payment gateway. FreedomPay's Incident Response team is currently investigating the incident and will provide additional updates as soon as they arise.
Jul 19, 01:36 EDT

Alert: Enterprise Portal Latency

Resolved - This incident has been resolved.
Jul 19, 05:10 EDT

Update - We are continuing to monitor for any further issues.
Jul 19, 04:35 EDT

Monitoring - A fix has been implemented and we are monitoring the results.
Jul 19, 04:34 EDT

Investigating - FreedomPay is currently investigating reports of latency with Enterprise Portal. FreedomPay's Incident Response team is currently investigating the incident and will provide additional updates as soon as they arise.
Jul 19, 01:41 EDT

Jul 18, 2024

FreedomPay Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Jul 18, 05:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 03:00 EDT

Scheduled - DATE: Thursday, July 18th

MAINTENANCE WINDOW: Thursday: 3 AM to 5 AM EDT // 0700 to 0900 UTC

MAINTENANCE DESCRIPTION:

FreedomPay will be performing system maintenance starting at 3 AM and ending by 5 AM EDT (0700 to 0900 UTC).

MAINTENANCE IMPACT:

During the maintenance window there may be intermittent transaction timeouts lasting 1-2 minutes each over a 30 minute time period. During this time period if you receive a timeout please reattempt your transaction.

FreedomPay has taken every appropriate measure to minimize the impact of this maintenance, and does not foresee any ongoing issues as a result of changes to be made.
Jul 12, 10:49 EDT

Jul 17, 2024

FreedomPay Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Jul 17, 05:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 03:00 EDT

Scheduled - DATE: Wednesday, July 17th

MAINTENANCE WINDOW: Wednesday: 3 AM to 5 AM EDT // 0700 to 0900 UTC

MAINTENANCE DESCRIPTION:

FreedomPay will be performing system maintenance starting at 3 AM and ending by 5 AM EDT (0700 to 0900 UTC).

MAINTENANCE IMPACT:

During the maintenance window FreedomPay technicians will be applying updates to ecommerce infrastructure that will impact connectivity for between 3 – 5 minutes for the HPP/HPC, PIP, cWallet, and CAS solutions. During this period, the impacted solutions may drop connections, or inbound systems may experience connection issues or timeouts.

FreedomPay has designed and tested this maintenance to reduce the impact as much as possible and does not foresee any issues as a result of changes to be made once completed
Jul 12, 10:44 EDT

Jul 16, 2024

Alert: Heartland Transaction Processing Issues

Resolved - This incident has been resolved.
Jul 16, 05:48 EDT

Identified - The issue has been identified and a fix is being implemented.
Jul 16, 04:54 EDT

Investigating - FreedomPay is currently investigating reports of transaction processing latency and timeouts with Heartland. Support teams are currently investigating the incident and FreedomPay will continue to provide updates to its clients.
Jul 16, 04:37 EDT

FreedomPay Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Jul 16, 05:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 03:00 EDT

Scheduled - DATE: Tuesday, July 16th

MAINTENANCE WINDOW: Tuesday: 3 AM to 5 AM EDT // 0700 to 0900 UTC

MAINTENANCE DESCRIPTION:

FreedomPay will be performing system maintenance starting at 3 AM and ending by 5 AM EDT (0700 to 0900 UTC).

MAINTENANCE IMPACT:

During the maintenance window there may be intermittent transaction timeouts lasting 1-2 minutes each over a 30 minute time period. During this time period if you receive a timeout please reattempt your transaction.

FreedomPay has taken every appropriate measure to minimize the impact of this maintenance, and does not foresee any ongoing issues as a result of changes to be made.
Jul 12, 09:59 EDT

Jul 15, 2024

No incidents reported.

Jul 14, 2024

Alert: CNH Transaction Processing Issues

Resolved - Transaction processing has returned to normal and all issues have been resolved. For questions or comments, please contact your CNH relationship manager.
Jul 14, 17:03 EDT

Monitoring - FreedomPay is in contact with CNH, and is continuing to monitor transaction latency and processing timeouts. We will provide an update to our clients once the issue has been resolved.
Jul 14, 14:40 EDT

Investigating - FreedomPay is currently investigating reports of transaction processing latency and timeouts with CNH. Support teams are currently investigating the incident and FreedomPay will continue to provide updates to its clients.
Jul 14, 14:08 EDT

Jul 13, 2024

No incidents reported.

Related