FreedomPay Status

All Systems Operational

FreeWay Operational

Tokenization Operational

Hosted Payment Page (eCommerce) Operational

Hosted Payment Controls Operational

HPX (eCommerce) Operational

Value Added Services Engine (VAS) Operational

Hosted FCC Operational

TADA Hosted Tokenization and Detokenization Operational

Batching Operational

Web Portals Operational

Enterprise Portal Operational

Device Management Portal Operational

Asset Management API Operational

Processors (FreeWay Offramps) Operational

First Data Operational

Vantiv (WorldPay - US/CA) Operational

TSYS Operational

Global Payments Operational

Heartland Operational

WorldPay Operational

Chase Paymentech Operational

Elavon Operational

Elavon U.K. Operational

Barclaycard (U.K.) Operational

AMEX Direct Operational

Visa ACP Operational

AGCO Operational

Lloyds OmniPay Operational

Lloyds MSIP Operational

Currency Select Operational

CNH Operational

WPG (WorldPay) Operational

RedSys Operational

Global Payments UCP U.K. Operational

Global Payments UCP North America Operational

Global Payments UCP APAC Operational

Network International Operational

Network International MPGS Operational

Euronet Operational

Stripe Operational

Gift Card Processors Operational

Ceridian SVS Operational

ValueLink Operational

Givex Operational

Heartland (Gift Cards only) Operational

Vantiv/Mercury (Gift Cards only) Operational

WorldPay (Gift Cards only) Operational

Dynamic Currency Conversion (DCC) Providers Operational

Planet Payments (DCC) Operational

FEXCO (DCC) Operational

Payment Information Proxy Service Operational

Stored Value Operational

P2PE Instruction Manual (PIM) Operational

3D Secure Operational

Fraud Detection Operational

Wallet Operational

OneTimeUse Tokenization API Operational

Shopify Adapter API Operational

Consumer Data Services Operational

UAT Operational

Subprocessor List Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jan 22, 2025

FreedomPay Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Jan 22, 05:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 22, 03:00 EST

Scheduled - DATE: Wednesday, January 22nd

MAINTENANCE WINDOW: Wednesday: 3 AM to 5 AM EST // 0800 to 1000 UTC

MAINTENANCE DESCRIPTION:

FreedomPay will be performing system maintenance starting at 3 AM and ending by 5 AM EST (0800 to 1000 UTC).

MAINTENANCE IMPACT:

During the maintenance window there may be intermittent transaction timeouts lasting 1-2 minutes each over a 30 minute time period. During this time period if you receive a timeout please reattempt your transaction.

FreedomPay has taken every appropriate measure to minimize the impact of this maintenance, and does not foresee any ongoing issues as a result of changes to be made.
Jan 17, 09:36 EST

Jan 21, 2025

FreedomPay Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Jan 21, 05:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 21, 03:00 EST

Scheduled - DATE: Tuesday, January 21st

MAINTENANCE WINDOW: Tuesday: 3 AM to 5 AM EST // 0800 to 1000 UTC

MAINTENANCE DESCRIPTION:

FreedomPay will be performing system maintenance starting at 3 AM and ending by 5 AM EST (0800 to 1000 UTC).

MAINTENANCE IMPACT:

During the maintenance window there may be intermittent transaction timeouts lasting 1-2 minutes each over a 30 minute time period. During this time period if you receive a timeout please reattempt your transaction.

FreedomPay has taken every appropriate measure to minimize the impact of this maintenance, and does not foresee any ongoing issues as a result of changes to be made.
Jan 17, 09:35 EST

Jan 20, 2025

No incidents reported.

Jan 19, 2025

No incidents reported.

Jan 18, 2025

No incidents reported.

Jan 17, 2025

Alert: HPX Transaction Processing Latency

Resolved - FreedomPay has resolved the transaction processing latency issues and all transaction processing has returned to normal.
Jan 17, 16:33 EST

Investigating - FreedomPay is currently investigating reports of transaction processing latency with HPX. FreedomPay's Incident Response team is currently investigating the incident and will provide additional updates as soon as they arise.
Jan 17, 15:30 EST

Jan 16, 2025

No incidents reported.

Jan 15, 2025

FreedomPay Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Jan 15, 05:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 03:00 EST

Scheduled - DATE: Wednesday, January 15th

MAINTENANCE WINDOW: Wednesday: 3 AM to 5 AM EST // 0800 to 1000 UTC

MAINTENANCE DESCRIPTION:

FreedomPay will be performing system maintenance starting at 3 AM and ending by 5 AM EST (0800 to 1000 UTC).

MAINTENANCE IMPACT:

During the maintenance window there may be intermittent transaction timeouts lasting 1-2 minutes each over a 30 minute time period. During this time period if you receive a timeout please reattempt your transaction.

FreedomPay has taken every appropriate measure to minimize the impact of this maintenance, and does not foresee any ongoing issues as a result of changes to be made.
Jan 10, 09:14 EST

Jan 14, 2025

FreedomPay Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Jan 14, 05:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 03:00 EST

Scheduled - DATE: Tuesday, January 14th

MAINTENANCE WINDOW: Tuesday: 3 AM to 5 AM EST // 0800 to 1000 UTC

MAINTENANCE DESCRIPTION:

FreedomPay will be performing system maintenance starting at 3 AM and ending by 5 AM EST (0800 to 1000 UTC).

MAINTENANCE IMPACT:

During the maintenance window there may be intermittent transaction timeouts lasting 1-2 minutes each over a 30 minute time period. During this time period if you receive a timeout please reattempt your transaction.

FreedomPay has taken every appropriate measure to minimize the impact of this maintenance, and does not foresee any ongoing issues as a result of changes to be made.
Jan 10, 09:13 EST

Jan 13, 2025

No incidents reported.

Jan 12, 2025

No incidents reported.

Jan 11, 2025

No incidents reported.

Jan 10, 2025

No incidents reported.

Jan 9, 2025

No incidents reported.

Jan 8, 2025

Alert: Global Payments UCP U.K. Transaction Processing Issues

Resolved - Transaction processing has returned to normal and all issues have been resolved. For questions or comments, please contact your Global Payments UCP U.K. relationship manager.
Jan 8, 10:54 EST

Investigating - FreedomPay is currently investigating reports of transaction processing latency and timeouts with Global Payments UCP U.K. Support teams are currently investigating the incident and FreedomPay will continue to provide updates to its clients.
Jan 8, 10:35 EST

FreedomPay Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Jan 8, 05:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 8, 03:00 EST

Scheduled - DATE: Wednesday, January 8th

MAINTENANCE WINDOW: Wednesday: 3 AM to 5 AM EST // 0800 to 1000 UTC

MAINTENANCE DESCRIPTION:

FreedomPay will be performing system maintenance starting at 3 AM and ending by 5 AM EST (0800 to 1000 UTC).

MAINTENANCE IMPACT:

During the maintenance window there may be intermittent transaction timeouts lasting 1-2 minutes each over a 30 minute time period. During this time period if you receive a timeout please reattempt your transaction.

FreedomPay has taken every appropriate measure to minimize the impact of this maintenance, and does not foresee any ongoing issues as a result of changes to be made.
Jan 8, 03:00 EST