All Systems Operational
FreeWay ? Operational
Tokenization ? Operational
Hosted Payment Page (eCommerce) Operational
Hosted Payment Controls Operational
Value Added Services Engine (VAS) Operational
Hosted FCC ? Operational
TADA Hosted Tokenization and Detokenization ? Operational
Batching Operational
Web Portals Operational
Enterprise Portal Operational
Device Management Portal Operational
Asset Management API Operational
Processors (FreeWay Offramps) Operational
First Data Operational
Vantiv (WorldPay - US/CA) Operational
TSYS Operational
Global Payments Operational
Heartland Operational
WorldPay Operational
Chase Paymentech Operational
Elavon Operational
Elavon U.K. Operational
Barclaycard (U.K.) Operational
AMEX Direct Operational
Visa ACP Operational
AGCO Operational
Lloyds OmniPay Operational
Lloyds MSIP Operational
Currency Select ? Operational
CNH Operational
WPG (WorldPay) Operational
RedSys Operational
Gift Card Processors Operational
Ceridian SVS Operational
ValueLink Operational
Givex Operational
Heartland (Gift Cards only) Operational
Vantiv/Mercury (Gift Cards only) Operational
WorldPay (Gift Cards only) Operational
Dynamic Currency Conversion (DCC) Providers Operational
Planet Payments (DCC) Operational
FEXCO (DCC) Operational
Payment Information Proxy Service Operational
Stored Value Operational
P2PE Instruction Manual (PIM) ? Operational
3D Secure ? Operational
Fraud Detection ? Operational
Wallet Operational
OneTimeUse Tokenization API Operational
90 days ago
100.0 % uptime
Today
Shopify Adapter API Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
FreedomPay Scheduled Maintenance Dec 6, 2023 03:00-05:00 EST
DATE: Wednesday, December 6th

MAINTENANCE WINDOW: Wednesday: 3 AM to 5 AM EST // 0800 to 1000 UTC

MAINTENANCE DESCRIPTION:

FreedomPay will be performing system maintenance starting at 3 AM and ending by 5 AM EST (0800 to 1000 UTC).

MAINTENANCE IMPACT:

During the maintenance window there may be intermittent transaction timeouts lasting 1-2 minutes each over a 30 minute time period. During this time period if you receive a timeout please reattempt your transaction.

FreedomPay has taken every appropriate measure to minimize the impact of this maintenance, and does not foresee any ongoing issues as a result of changes to be made.

Posted on Dec 01, 2023 - 09:43 EST
Past Incidents
Dec 5, 2023
Completed - The scheduled maintenance has been completed.
Dec 5, 05:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 03:00 EST
Scheduled - DATE: Tuesday, December 5th

MAINTENANCE WINDOW: Tuesday: 3 AM to 5 AM EST // 0800 to 1000 UTC

MAINTENANCE DESCRIPTION:

FreedomPay will be performing system maintenance starting at 3 AM and ending by 5 AM EST (0800 to 1000 UTC).

MAINTENANCE IMPACT:

During the maintenance window there may be intermittent transaction timeouts lasting 1-2 minutes each over a 30 minute time period. During this time period if you receive a timeout please reattempt your transaction.

FreedomPay has taken every appropriate measure to minimize the impact of this maintenance, and does not foresee any ongoing issues as a result of changes to be made.

Dec 1, 09:42 EST
Resolved - Transaction processing has returned to normal and all issues have been resolved.  For questions or comments, please contact your TSYS relationship manager.
Dec 5, 03:49 EST
Investigating - FreedomPay is currently investigating reports of transaction processing latency and timeouts with TSYS. Support teams are currently investigating the incident and FreedomPay will continue to provide updates to its clients.
Dec 5, 03:27 EST
Dec 4, 2023
Resolved - FreedomPay has resolved the issues on Value Added Services and all transaction processing has returned to normal.
Dec 4, 10:15 EST
Investigating - FreedomPay is currently investigating reports of issues with Value Added Services Engine. FreedomPay's Incident Response team is currently investigating the incident and will provide additional updates as soon as they arise.
Dec 4, 09:36 EST
Dec 3, 2023

No incidents reported.

Dec 2, 2023
Resolved - Transaction processing has returned to normal and all issues have been resolved.  For questions or comments, please contact your Global Payments relationship manager.
Dec 2, 04:46 EST
Monitoring - FreedomPay is in contact with Global Payments, and is continuing to monitor transaction latency and processing timeouts.  We will provide an update to our clients once the issue has been resolved.
Dec 2, 02:43 EST
Dec 1, 2023

No incidents reported.

Nov 30, 2023
Resolved - Transaction processing has returned to normal and all issues have been resolved.  For questions or comments, please contact your AGCO relationship manager.
Nov 30, 09:03 EST
Investigating - FreedomPay is currently investigating reports of transaction processing latency and timeouts with AGCO. Support teams are currently investigating the incident and FreedomPay will continue to provide updates to its clients.
Nov 30, 09:00 EST
Completed - The scheduled maintenance has been completed.
Nov 30, 05:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 30, 03:01 EST
Scheduled - DATE: Thursday, November 30th

MAINTENANCE WINDOW: Thursday: 3 AM to 5 AM EST // 0800 to 1000 UTC

MAINTENANCE DESCRIPTION:

FreedomPay will be performing system maintenance starting at 3 AM and ending by 5 AM EST (0800 to 1000 UTC).

MAINTENANCE IMPACT:

During the maintenance window there may be intermittent transaction timeouts lasting 1-2 minutes each over a 30 minute time period. During this time period if you receive a timeout please reattempt your transaction.

FreedomPay has taken every appropriate measure to minimize the impact of this maintenance, and does not foresee any ongoing issues as a result of changes to be made.

Nov 29, 21:38 EST
Nov 29, 2023
Completed - The scheduled maintenance has been completed.
Nov 29, 05:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 03:00 EST
Scheduled - DATE: Wednesday, November 29th

MAINTENANCE WINDOW: Wednesday: 3 AM to 5 AM EST // 0800 to 1000 UTC

MAINTENANCE DESCRIPTION:

FreedomPay will be performing system maintenance starting at 3 AM and ending by 5 AM EST (0800 to 1000 UTC).

MAINTENANCE IMPACT:

During the maintenance window there may be intermittent transaction timeouts lasting 1-2 minutes each over a 30 minute time period. During this time period if you receive a timeout please reattempt your transaction.

FreedomPay has taken every appropriate measure to minimize the impact of this maintenance, and does not foresee any ongoing issues as a result of changes to be made.

Nov 24, 09:44 EST
Nov 28, 2023
Completed - The scheduled maintenance has been completed.
Nov 28, 05:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 28, 03:00 EST
Scheduled - DATE: Tuesday November 28th

MAINTENANCE WINDOW: Tuesday: 3 AM to 5 AM EST // 0800 to 1000 UTC

MAINTENANCE DESCRIPTION:

FreedomPay will be performing system maintenance starting at 3 AM and ending by 5 AM EST (0800 to 1000 UTC).

MAINTENANCE IMPACT:

During the maintenance window there may be intermittent transaction timeouts lasting 1-2 minutes each over a 30 minute time period. During this time period if you receive a timeout please reattempt your transaction.

FreedomPay has taken every appropriate measure to minimize the impact of this maintenance, and does not foresee any ongoing issues as a result of changes to be made.

Nov 24, 09:36 EST
Nov 27, 2023

No incidents reported.

Nov 26, 2023

No incidents reported.

Nov 25, 2023

No incidents reported.

Nov 24, 2023
Resolved - Transaction processing has returned to normal and all issues have been resolved.
Nov 24, 21:13 EST
Update - FreedomPay is experiencing latency with Chase issued card brands and is continuing to monitor.  FreedomPay is in contact with Chase and will provide an update to our clients, once the issue has been resolved.
Nov 24, 15:56 EST
Monitoring - FreedomPay is in contact with Chase Paymentech, and is continuing to monitor transaction latency and processing timeouts.  We will provide an update to our clients once the issue has been resolved.
Nov 24, 15:32 EST
Resolved - Transaction processing has returned to normal and all issues have been resolved.  For questions or comments, please contact your RedSys relationship manager.
Nov 24, 08:32 EST
Monitoring - FreedomPay is in contact with RedSys, and is continuing to monitor transaction latency and processing timeouts.  We will provide an update to our clients once the issue has been resolved.
Nov 23, 18:21 EST
Investigating - FreedomPay is currently investigating reports of transaction processing latency and timeouts with RedSys. Support teams are currently investigating the incident and FreedomPay will continue to provide updates to its clients.
Nov 23, 17:32 EST
Nov 23, 2023
Nov 22, 2023
Resolved - FreedomPay has resolved the transaction processing latency issues and all transaction processing has returned to normal.
Nov 22, 06:25 EST
Identified - FreedomPay has identified the issue causing transaction processing latency with Freeway.  FreedomPay's Incident Response team is currently addressing the issue and will update clients once the issue has been resolved.
Nov 22, 06:07 EST
Investigating - FreedomPay is currently investigating reports of transaction processing latency with Freeway, FreedomPay's payment gateway.  FreedomPay's Incident Response team is currently investigating the incident and will provide additional updates as soon as they arise.
Nov 22, 05:31 EST
Completed - The scheduled maintenance has been completed.
Nov 22, 05:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 22, 03:00 EST
Scheduled - DATE: Wednesday, November 22nd

MAINTENANCE WINDOW: Wednesday: 3 AM to 5 AM EST // 0800 to 1000 UTC

MAINTENANCE DESCRIPTION:

FreedomPay will be performing system maintenance starting at 3 AM and ending by 5 AM EST (0800 to 1000 UTC).

MAINTENANCE IMPACT:

During the maintenance window there may be intermittent transaction timeouts lasting 1-2 minutes each over a 30 minute time period. During this time period if you receive a timeout please reattempt your transaction.

FreedomPay has taken every appropriate measure to minimize the impact of this maintenance, and does not foresee any ongoing issues as a result of changes to be made.

Nov 17, 11:38 EST
Nov 21, 2023
Completed - The scheduled maintenance has been completed.
Nov 21, 05:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 03:00 EST
Scheduled - DATE: Tuesday, November 21st

MAINTENANCE WINDOW: Tuesday: 3 AM to 5 AM EST // 0800 to 1000 UTC

MAINTENANCE DESCRIPTION:

FreedomPay will be performing system maintenance starting at 3 AM and ending by 5 AM EST (0800 to 1000 UTC).

MAINTENANCE IMPACT:

During the maintenance window there may be intermittent transaction timeouts lasting 1-2 minutes each over a 30 minute time period. During this time period if you receive a timeout please reattempt your transaction.

FreedomPay has taken every appropriate measure to minimize the impact of this maintenance, and does not foresee any ongoing issues as a result of changes to be made.

Nov 17, 11:34 EST