All Systems Operational
FreeWay ? Operational
Tokenization ? Operational
Hosted Payment Page (eCommerce) Operational
Hosted Payment Controls Operational
HPX (eCommerce) Operational
Value Added Services Engine (VAS) Operational
Hosted FCC ? Operational
TADA Hosted Tokenization and Detokenization ? Operational
Batching Operational
Web Portals Operational
Enterprise Portal Operational
Device Management Portal Operational
Asset Management API Operational
Processors (FreeWay Offramps) Operational
First Data Operational
Vantiv (WorldPay - US/CA) Operational
TSYS Operational
Global Payments Operational
Heartland Operational
WorldPay Operational
Chase Paymentech Operational
Elavon Operational
Elavon U.K. Operational
Barclaycard (U.K.) Operational
AMEX Direct Operational
Visa ACP Operational
AGCO Operational
Lloyds OmniPay Operational
Lloyds MSIP Operational
Currency Select ? Operational
CNH Operational
WPG (WorldPay) Operational
RedSys Operational
Global Payments UCP U.K. Operational
Global Payments UCP North America Operational
Global Payments UCP APAC Operational
Network International Operational
Network International MPGS Operational
Euronet Operational
Gift Card Processors Operational
Ceridian SVS Operational
ValueLink Operational
Givex Operational
Heartland (Gift Cards only) Operational
Vantiv/Mercury (Gift Cards only) Operational
WorldPay (Gift Cards only) Operational
Dynamic Currency Conversion (DCC) Providers Operational
Planet Payments (DCC) Operational
FEXCO (DCC) Operational
Payment Information Proxy Service Operational
Stored Value Operational
P2PE Instruction Manual (PIM) ? Operational
3D Secure ? Operational
Fraud Detection ? Operational
Wallet Operational
OneTimeUse Tokenization API Operational
Shopify Adapter API Operational
Consumer Data Services Operational
UAT ? Operational
Subprocessor List ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 9, 2024
Completed - The scheduled maintenance has been completed.
Oct 9, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 03:00 EDT
Scheduled - DATE: Wednesday, October 9th

MAINTENANCE WINDOW: Wednesday: 3 AM to 5 AM EST // 0700 to 0900 UTC

MAINTENANCE DESCRIPTION:

FreedomPay will be performing system maintenance starting at 3 AM and ending by 5 AM EST (0700 to 0900 UTC).

MAINTENANCE IMPACT:

During the maintenance window there may be intermittent transaction timeouts lasting 1-2 minutes each over a 30 minute time period. During this time period if you receive a timeout please reattempt your transaction.

FreedomPay has taken every appropriate measure to minimize the impact of this maintenance, and does not foresee any ongoing issues as a result of changes to be made.

Oct 4, 10:04 EDT
Oct 8, 2024
Resolved - Transaction processing has returned to normal and all issues have been resolved.  For questions or comments, please contact your Elavon relationship manager.
Oct 8, 14:51 EDT
Investigating - FreedomPay is currently investigating reports of transaction processing latency and timeouts with Elavon. Support teams are currently investigating the incident and FreedomPay will continue to provide updates to its clients.
Oct 8, 14:35 EDT
Completed - The scheduled maintenance has been completed.
Oct 8, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 03:00 EDT
Scheduled - DATE: Tuesday, October 8th

MAINTENANCE WINDOW: Tuesday: 3 AM to 5 AM EST // 0700 to 0900 UTC

MAINTENANCE DESCRIPTION:

FreedomPay will be performing system maintenance starting at 3 AM and ending by 5 AM EST (0700 to 0900 UTC).

MAINTENANCE IMPACT:

During the maintenance window there may be intermittent transaction timeouts lasting 1-2 minutes each over a 30 minute time period. During this time period if you receive a timeout please reattempt your transaction.

FreedomPay has taken every appropriate measure to minimize the impact of this maintenance, and does not foresee any ongoing issues as a result of changes to be made.

Oct 4, 10:03 EDT
Oct 7, 2024

No incidents reported.

Oct 6, 2024

No incidents reported.

Oct 5, 2024

No incidents reported.

Oct 4, 2024

No incidents reported.

Oct 3, 2024

No incidents reported.

Oct 2, 2024
Resolved - Transaction processing has returned to normal and all issues have been resolved.  For questions or comments, please contact your TSYS relationship manager.
Oct 2, 23:15 EDT
Update - We are continuing to investigate this issue.
Oct 2, 23:15 EDT
Investigating - FreedomPay is currently investigating reports of transaction processing latency and timeouts with TSYS. Support teams are currently investigating the incident and FreedomPay will continue to provide updates to its clients.
Oct 2, 22:43 EDT
Completed - The scheduled maintenance has been completed.
Oct 2, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 2, 03:00 EDT
Scheduled - DATE: Wednesday, October 2nd

MAINTENANCE WINDOW: Wednesday: 3 AM to 5 AM EST // 0700 to 0900 UTC

MAINTENANCE DESCRIPTION:

FreedomPay will be performing system maintenance starting at 3 AM and ending by 5 AM EST (0700 to 0900 UTC).

MAINTENANCE IMPACT:

During the maintenance window there may be intermittent transaction timeouts lasting 1-2 minutes each over a 30 minute time period. During this time period if you receive a timeout please reattempt your transaction.

FreedomPay has taken every appropriate measure to minimize the impact of this maintenance, and does not foresee any ongoing issues as a result of changes to be made.

Sep 27, 09:39 EDT
Oct 1, 2024
Completed - The scheduled maintenance has been completed.
Oct 1, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 1, 03:00 EDT
Scheduled - DATE: Tuesday, October 1st

MAINTENANCE WINDOW: Tuesday: 3 AM to 5 AM EST // 0700 to 0900 UTC

MAINTENANCE DESCRIPTION:

FreedomPay will be performing system maintenance starting at 3 AM and ending by 5 AM EST (0700 to 0900 UTC).

MAINTENANCE IMPACT:

During the maintenance window there may be intermittent transaction timeouts lasting 1-2 minutes each over a 30 minute time period. During this time period if you receive a timeout please reattempt your transaction.

FreedomPay has taken every appropriate measure to minimize the impact of this maintenance, and does not foresee any ongoing issues as a result of changes to be made.

Sep 27, 09:35 EDT
Sep 30, 2024
Resolved - FreedomPay investigated reports of performance degradation with FreedomPay's UAT environment.

FreedomPay has resolved the performance degradation with FreedomPay's UAT environment and all transaction processing has returned to normal.

Sep 30, 18:00 EDT
Sep 29, 2024

No incidents reported.

Sep 28, 2024

No incidents reported.

Sep 27, 2024

No incidents reported.

Sep 26, 2024
Resolved - Transaction processing has returned to normal and all issues have been resolved.  For questions or comments, please contact your Global Payments UCP U.K. relationship manager.
Sep 26, 14:48 EDT
Monitoring - FreedomPay is in contact with Global Payments UCP U.K., and is continuing to monitor transaction latency and processing timeouts.  We will provide an update to our clients once the issue has been resolved.
Sep 26, 11:45 EDT
Investigating - FreedomPay is currently investigating reports of transaction processing latency and timeouts with Global Payments UCP U.K. Support teams are currently investigating the incident and FreedomPay will continue to provide updates to its clients.
Sep 26, 11:29 EDT
Resolved - Transaction processing has returned to normal and all issues have been resolved.  For questions or comments, please contact your Global Payments UCP APAC relationship manager.
Sep 26, 14:47 EDT
Monitoring - FreedomPay is in contact with Global Payments UCP APAC, and is continuing to monitor transaction latency and processing timeouts.  We will provide an update to our clients once the issue has been resolved.
Sep 26, 12:31 EDT
Investigating - FreedomPay is currently investigating reports of transaction processing latency and timeouts with Global Payments UCP APAC. Support teams are currently investigating the incident and FreedomPay will continue to provide updates to its clients.
Sep 26, 12:25 EDT
Resolved - Transaction processing has returned to normal and all issues have been resolved.  For questions or comments, please contact your Global Payments UCP North America relationship manager.
Sep 26, 14:46 EDT
Monitoring - FreedomPay is in contact with Global Payments UCP North America, and is continuing to monitor transaction latency and processing timeouts.  We will provide an update to our clients once the issue has been resolved.
Sep 26, 12:31 EDT
Investigating - FreedomPay is currently investigating reports of transaction processing latency and timeouts with Global Payments UCP North America Support teams are currently investigating the incident and FreedomPay will continue to provide updates to its clients.
Sep 26, 12:26 EDT
Resolved - Transaction processing has returned to normal and all issues have been resolved.  For questions or comments, please contact your CNH relationship manager.
Sep 26, 09:42 EDT
Investigating - FreedomPay is currently investigating reports of transaction processing latency and timeouts with CNH. Support teams are currently investigating the incident and FreedomPay will continue to provide updates to its clients.
Sep 26, 08:10 EDT
Sep 25, 2024
Resolved - Accertify transaction processing has returned to normal and all issues have been resolved.
Sep 25, 16:57 EDT
Investigating - FreedomPay is currently investigating reports of transaction processing latency and timeouts with Accertify. Support teams are currently investigating the incident and FreedomPay will continue to provide updates to its clients.
Sep 25, 16:32 EDT
Completed - The scheduled maintenance has been completed.
Sep 25, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 25, 03:00 EDT
Scheduled - DATE: Wednesday, September 25th

MAINTENANCE WINDOW: Wednesday: 3 AM to 5 AM EST // 0700 to 0900 UTC

MAINTENANCE DESCRIPTION:

FreedomPay will be performing system maintenance starting at 3 AM and ending by 5 AM EST (0700 to 0900 UTC).

MAINTENANCE IMPACT:

During the maintenance window there may be intermittent transaction timeouts lasting 1-2 minutes each over a 30 minute time period. During this time period if you receive a timeout please reattempt your transaction.

FreedomPay has taken every appropriate measure to minimize the impact of this maintenance, and does not foresee any ongoing issues as a result of changes to be made.

Sep 20, 09:34 EDT