All Systems Operational

FreeWay ? Operational
Tokenization ? Operational
Hosted Payment Page (eCommerce) Operational
Hosted Payment Controls Operational
HPX (eCommerce) Operational
Value Added Services Engine (VAS) Operational
CMW Operational
Hosted FCC ? Operational
TADA Hosted Tokenization and Detokenization ? Operational
Batching Operational
Web Portals Operational
Enterprise Portal Operational
Device Management Portal Operational
Asset Management API Operational
Virtual Terminal Operational
Processors (FreeWay Offramps) Operational
First Data Operational
Vantiv (WorldPay - US/CA) Operational
TSYS Operational
Global Payments Operational
Heartland Operational
WorldPay Operational
Chase Paymentech Operational
Elavon Operational
Elavon U.K. Operational
Barclaycard (U.K.) Operational
AMEX Direct Operational
Visa ACP Operational
AGCO Operational
Lloyds OmniPay Operational
Lloyds MSIP Operational
Currency Select ? Operational
CNH Operational
WPG (WorldPay) Operational
RedSys Operational
Global Payments UCP U.K. Operational
Global Payments UCP North America Operational
Global Payments UCP APAC Operational
Network International Operational
Network International MPGS Operational
Euronet Operational
Stripe Operational
TransformCo Operational
Gift Card Processors Operational
Ceridian SVS Operational
ValueLink Operational
Givex Operational
Heartland (Gift Cards only) Operational
Vantiv/Mercury (Gift Cards only) Operational
WorldPay (Gift Cards only) Operational
Dynamic Currency Conversion (DCC) Providers Operational
Planet Payments (DCC) Operational
FEXCO (DCC) Operational
Payment Information Proxy Service Operational
Stored Value Operational
P2PE Instruction Manual (PIM) ? Operational
3D Secure ? Operational
Fraud Detection ? Operational
Wallet Operational
OneTimeUse Tokenization API Operational
Shopify Adapter API Operational
Consumer Data Services Operational
UAT ? Operational
Subprocessor List ? Operational
Hosted Payment Link Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

FreedomPay Unscheduled Maintenance Mar 21, 2025 03:00-05:00 EDT

DATE: Friday, March 21st

MAINTENANCE WINDOW: 3:00 AM to 5:00 AM EDT

MAINTENANCE DESCRIPTION:

FreedomPay will be performing system maintenance starting at 3:00 AM and ending by 5:00 AM EDT.

MAINTENANCE IMPACT:

This maintenance is categorized as unscheduled due to the reduced notice window, however, there is no expected impact to customers.
Posted on Mar 20, 2025 - 14:36 EDT
Mar 20, 2025
FreedomPay Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Mar 20, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 03:00 EDT
Scheduled - DATE: Thursday, March 20th

MAINTENANCE WINDOW: Thursday: 3 AM to 5 AM EDT // 0700 to 0900 UTC

MAINTENANCE DESCRIPTION:

FreedomPay will be performing system maintenance starting at 3 AM and ending by 5 AM EDT (0700 to 0900 UTC).

MAINTENANCE IMPACT:

During the maintenance window there may be intermittent transaction timeouts lasting 1-2 minutes each over a 30 minute time period. During this time period if you receive a timeout please reattempt your transaction.

FreedomPay has taken every appropriate measure to minimize the impact of this maintenance, and does not foresee any ongoing issues as a result of changes to be made.
Mar 17, 14:46 EDT
Mar 19, 2025
FreedomPay Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Mar 19, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 03:00 EDT
Scheduled - DATE: Wednesday, March 19th

MAINTENANCE WINDOW: Wednesday: 3 AM to 5 AM EST // 0700 to 0900 UTC

MAINTENANCE DESCRIPTION:

FreedomPay will be performing system maintenance starting at 3 AM and ending by 5 AM EST (0700 to 0900 UTC).

MAINTENANCE IMPACT:

During the maintenance window there may be intermittent transaction timeouts lasting 1-2 minutes each over a 30 minute time period. During this time period if you receive a timeout please reattempt your transaction.

FreedomPay has taken every appropriate measure to minimize the impact of this maintenance, and does not foresee any ongoing issues as a result of changes to be made.
Mar 14, 11:05 EDT
Mar 18, 2025
FreedomPay Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Mar 18, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 03:00 EDT
Scheduled - DATE: Tuesday, March 18th

MAINTENANCE WINDOW: Tuesday: 3 AM to 5 AM EST // 0700 to 0900 UTC

MAINTENANCE DESCRIPTION:

FreedomPay will be performing system maintenance starting at 3 AM and ending by 5 AM EST (0700 to 0900 UTC).

MAINTENANCE IMPACT:

During the maintenance window, maintenance will be performed on the below products: Freeway, Enterprise Portal, Asset Management API, Device Management Portal, Value Added Services Engine and Wallet Systems. Customers should expect intermittent latency and timeouts for the impacted products during the window. During this time period, if you receive a timeout please reattempt your transaction.

FreedomPay has taken every appropriate measure to minimize the impact of this maintenance, and does not foresee any ongoing issues as a result of changes to be made.
Mar 14, 11:03 EDT
Mar 17, 2025
Alert: Currency Select Transaction Processing Issues
Resolved - Transaction processing has returned to normal and all issues have been resolved.  For questions or comments, please contact your Currency Select relationship manager.
Mar 17, 06:32 EDT
Monitoring - FreedomPay is in contact with Currency Select, and is continuing to monitor transaction latency and processing timeouts.  We will provide an update to our clients once the issue has been resolved.
Mar 17, 02:41 EDT
Investigating - FreedomPay is currently investigating reports of transaction processing latency and timeouts with Currency Select. Support teams are currently investigating the incident and FreedomPay will continue to provide updates to its clients.
Mar 17, 02:27 EDT
Mar 16, 2025

No incidents reported.

Mar 15, 2025

No incidents reported.

Mar 14, 2025

No incidents reported.

Mar 13, 2025

No incidents reported.

Mar 12, 2025
FreedomPay Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Mar 12, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 12, 03:00 EDT
Scheduled - DATE: Wednesday, March 12th

MAINTENANCE WINDOW: Wednesday: 3 AM to 5 AM EST // 0700 to 0900 UTC

MAINTENANCE DESCRIPTION:

FreedomPay will be performing system maintenance starting at 3 AM and ending by 5 AM EST (0700 to 0900 UTC).

MAINTENANCE IMPACT:

During the maintenance window there may be intermittent transaction timeouts lasting 1-2 minutes each over a 30 minute time period. During this time period if you receive a timeout please reattempt your transaction.

FreedomPay has taken every appropriate measure to minimize the impact of this maintenance, and does not foresee any ongoing issues as a result of changes to be made.
Mar 7, 13:41 EST
Mar 11, 2025
FreedomPay Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Mar 11, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 11, 03:00 EDT
Scheduled - DATE: Tuesday, March 11th

MAINTENANCE WINDOW: Tuesday: 3 AM to 5 AM EST // 0700 to 0900 UTC

MAINTENANCE DESCRIPTION:

FreedomPay will be performing system maintenance starting at 3 AM and ending by 5 AM EST (0700 to 0900 UTC).

MAINTENANCE IMPACT:

During the maintenance window, maintenance will be performed on the below products: Freeway, Enterprise Portal, Asset Management API, Device Management Portal, Value Added Services Engine and Wallet Systems. Customers should expect intermittent latency and timeouts for the impacted products during the window. During this time period, if you receive a timeout please reattempt your transaction.

FreedomPay has taken every appropriate measure to minimize the impact of this maintenance, and does not foresee any ongoing issues as a result of changes to be made.
Mar 7, 14:15 EST
Mar 10, 2025

No incidents reported.

Mar 9, 2025

No incidents reported.

Mar 8, 2025
Alert: TSYS Transaction Processing Issues
Resolved - Transaction processing has returned to normal and all issues have been resolved.  For questions or comments, please contact your TSYS relationship manager.
Mar 8, 13:06 EST
Investigating - FreedomPay is currently investigating reports of transaction processing latency and timeouts with TSYS. Support teams are currently investigating the incident and FreedomPay will continue to provide updates to its clients.
Mar 8, 11:08 EST
Mar 7, 2025

No incidents reported.

Mar 6, 2025

No incidents reported.

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