FreedomPay Status

All Systems Operational

FreeWay Operational

Tokenization Operational

Hosted Payment Page (eCommerce) Operational

Hosted Payment Controls Operational

HPX (eCommerce) Operational

Value Added Services Engine (VAS) Operational

CMW Operational

Hosted FCC Operational

TADA Hosted Tokenization and Detokenization Operational

Batching Operational

Web Portals Operational

Enterprise Portal Operational

Device Management Portal Operational

Asset Management API Operational

Virtual Terminal Operational

Processors (FreeWay Offramps) Operational

Fiserv Nashville - US (Omnichannel) Operational

Vantiv (WorldPay - US/CA) Operational

TSYS Operational

Global Payments Operational

Heartland Operational

WorldPay Operational

Chase Paymentech Operational

Elavon Operational

Elavon U.K. Operational

Barclaycard (U.K.) Operational

AMEX Direct Operational

Visa ACP Operational

AGCO Operational

Lloyds OmniPay Operational

Lloyds MSIP Operational

Currency Select Operational

CNH Operational

WPG (WorldPay) Operational

RedSys Operational

Global Payments UCP U.K. Operational

Global Payments UCP North America Operational

Global Payments UCP APAC Operational

Network International Operational

Network International MPGS Operational

Euronet Operational

Stripe Operational

TransformCo Operational

Gift Card Processors Operational

Ceridian SVS Operational

ValueLink Operational

Givex Operational

Heartland (Gift Cards only) Operational

Vantiv/Mercury (Gift Cards only) Operational

WorldPay (Gift Cards only) Operational

Dynamic Currency Conversion (DCC) Providers Operational

Planet Payments (DCC) Operational

FEXCO (DCC) Operational

Payment Information Proxy Service Operational

Stored Value Operational

P2PE Instruction Manual (PIM) Operational

3D Secure Operational

Fraud Detection Operational

Wallet Operational

OneTimeUse Tokenization API Operational

Shopify Adapter API Operational

Consumer Data Services Operational

UAT Operational

Subprocessor List Operational

Hosted Payment Link Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

May 14, 2025

FreedomPay Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
May 14, 05:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 03:00 EDT

Scheduled - DATE: Wednesday, May 14th

MAINTENANCE WINDOW: Wednesday: 3 AM to 5 AM EDT // 0700 to 0900 UTC

MAINTENANCE DESCRIPTION:

FreedomPay will be performing system maintenance starting at 3 AM and ending by 5 AM EDT (0700 to 0900 UTC).

MAINTENANCE IMPACT:

During the maintenance window there may be intermittent transaction timeouts lasting 1-2 minutes each over a 30 minute time period. During this time period if you receive a timeout please reattempt your transaction.

FreedomPay has taken every appropriate measure to minimize the impact of this maintenance, and does not foresee any ongoing issues as a result of changes to be made.
May 9, 10:38 EDT

May 13, 2025

Alert: RedSys Transaction Processing Issues

Resolved - Transaction processing has returned to normal and all issues have been resolved. For questions or comments, please contact your RedSys relationship manager.
May 13, 06:08 EDT

Investigating - FreedomPay is currently investigating reports of transaction processing latency and timeouts with RedSys. Support teams are currently investigating the incident and FreedomPay will continue to provide updates to its clients.
May 13, 05:46 EDT

FreedomPay Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
May 13, 05:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 03:00 EDT

Scheduled - DATE: Tuesday, May 13th

MAINTENANCE WINDOW: Tuesday: 3 AM to 5 AM EDT // 0700 to 0900 UTC

MAINTENANCE DESCRIPTION:

FreedomPay will be performing system maintenance starting at 3 AM and ending by 5 AM EDT (0700 to 0900 UTC).

MAINTENANCE IMPACT:

During the maintenance window there may be intermittent transaction timeouts lasting 1-2 minutes each over a 30 minute time period. During this time period if you receive a timeout please reattempt your transaction.

FreedomPay has taken every appropriate measure to minimize the impact of this maintenance, and does not foresee any ongoing issues as a result of changes to be made.
May 9, 10:37 EDT

Alert: Global Payments UCP APAC Transaction Processing Issues

Resolved - Transaction processing has returned to normal and all issues have been resolved. For questions or comments, please contact your Global Payments UCP APAC relationship manager.
May 13, 04:50 EDT

Investigating - FreedomPay is currently investigating reports of transaction processing latency and timeouts with Global Payments UCP APAC. Support teams are currently investigating the incident and FreedomPay will continue to provide updates to its clients.
May 13, 01:20 EDT

May 12, 2025

FreedomPay Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
May 12, 05:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 03:00 EDT

Scheduled - DATE: Monday, May 12th

MAINTENANCE WINDOW: Monday: 3 AM to 5 AM EDT // 0700 to 0900 UTC

MAINTENANCE DESCRIPTION:

FreedomPay will be performing system maintenance starting at 3 AM and ending by 5 AM EDT (0700 to 0900 UTC).

MAINTENANCE IMPACT:

During the maintenance window there may be intermittent transaction timeouts lasting 1-2 minutes each over a 30 minute time period. During this time period if you receive a timeout please reattempt your transaction.

FreedomPay has taken every appropriate measure to minimize the impact of this maintenance, and does not foresee any ongoing issues as a result of changes to be made.
May 9, 10:36 EDT

May 11, 2025

No incidents reported.

May 10, 2025

No incidents reported.

May 9, 2025

No incidents reported.

May 8, 2025

No incidents reported.

May 7, 2025

FreedomPay Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
May 7, 05:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 03:00 EDT

Scheduled - DATE: Wednesday, May 7th

MAINTENANCE WINDOW: Wednesday: 3 AM to 5 AM EDT // 0700 to 0900 UTC

MAINTENANCE DESCRIPTION:

FreedomPay will be performing system maintenance starting at 3 AM and ending by 5 AM EDT (0700 to 0900 UTC).

MAINTENANCE IMPACT:

During the maintenance window there may be intermittent transaction timeouts lasting 1-2 minutes each over a 30 minute time period. During this time period if you receive a timeout please reattempt your transaction.

FreedomPay has taken every appropriate measure to minimize the impact of this maintenance, and does not foresee any ongoing issues as a result of changes to be made.
May 2, 09:54 EDT

May 6, 2025

Alert: Network International Transaction Processing Issues

Resolved - Transaction processing has returned to normal and all issues have been resolved.
May 6, 21:41 EDT

Investigating - FreedomPay is currently investigating reports of transaction processing latency and timeouts with Network International. Support teams are currently investigating the incident and FreedomPay will continue to provide updates to its clients.
May 6, 21:05 EDT

FreedomPay Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
May 6, 05:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 03:00 EDT

Scheduled - DATE: Tuesday, May 6th

MAINTENANCE WINDOW: Tuesday: 3 AM to 5 AM EDT // 0700 to 0900 UTC

MAINTENANCE DESCRIPTION:

FreedomPay will be performing system maintenance starting at 3 AM and ending by 5 AM EDT (0700 to 0900 UTC).

MAINTENANCE IMPACT:

During the maintenance window there may be intermittent transaction timeouts lasting 1-2 minutes each over a 30 minute time period. During this time period if you receive a timeout please reattempt your transaction.

FreedomPay has taken every appropriate measure to minimize the impact of this maintenance, and does not foresee any ongoing issues as a result of changes to be made.
May 2, 09:53 EDT

May 5, 2025

No incidents reported.

May 4, 2025

Alert: Fiserv (Nashville) Transaction Processing Issues

Resolved - Transaction processing has returned to normal and all issues have been resolved. For questions or comments, please contact your Fiserv Nashville - US (Omnichannel) relationship manager.
May 4, 16:27 EDT

Investigating - FreedomPay is currently investigating reports of transaction processing latency and timeouts with First Data Nashville. Support teams are currently investigating the incident and FreedomPay will continue to provide updates to its clients.
May 4, 15:28 EDT

May 3, 2025

Alert: Fiserv (Nashville) Transaction Processing Issues

Resolved: Fiserv Nashville - US (Omnichannel) - Transaction Processing Latency

May 2, 2025

Alert: First Data (Nashville) Transaction Processing Issues

Monitoring - FreedomPay is in contact with Fiserv Nashville - US, and is continuing to monitor transaction latency and processing timeouts. We will provide an update to our clients once the issue has been resolved.
May 2, 14:09 EDT

Alert: Freeway Transaction Processing Latency

Resolved - FreedomPay has resolved the transaction processing latency issues and all transaction processing has returned to normal.
May 2, 13:47 EDT

Investigating - FreedomPay is currently investigating reports of transaction processing latency with Freeway, FreedomPay's payment gateway. FreedomPay's Incident Response team is currently investigating the incident and will provide additional updates as soon as they arise.
May 2, 13:34 EDT

May 1, 2025

No incidents reported.

Apr 30, 2025

FreedomPay Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Apr 30, 05:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 30, 03:00 EDT

Scheduled - DATE: Wednesday, April 30th

MAINTENANCE WINDOW: Wednesday: 3 AM to 5 AM EDT // 0700 to 0900 UTC

MAINTENANCE DESCRIPTION:

FreedomPay will be performing system maintenance starting at 3 AM and ending by 5 AM EDT (0700 to 0900 UTC).

MAINTENANCE IMPACT:

During the maintenance window there may be intermittent transaction timeouts lasting 1-2 minutes each over a 30 minute time period. During this time period if you receive a timeout please reattempt your transaction.

FreedomPay has taken every appropriate measure to minimize the impact of this maintenance, and does not foresee any ongoing issues as a result of changes to be made.
Apr 25, 10:25 EDT