Monitoring - FreedomPay continues to remediate additional reports of some erroneous transactions, and is working diligently to remediate any outstanding consumer impact. For questions or support, please contact techsupport@freedompay.com.
Sep 21, 2022 - 13:51 EDT
FreeWay ? Operational
Tokenization ? Operational
Hosted Payment Page (eCommerce) Operational
Hosted Payment Controls Operational
Value Added Services Engine (VAS) Operational
Hosted FCC ? Operational
TADA Hosted Tokenization and Detokenization ? Operational
Batching Operational
Web Portals Operational
Enterprise Portal Operational
Device Management Portal Operational
Asset Management API Operational
Processors (FreeWay Offramps) Operational
First Data Operational
Vantiv Operational
TSYS Operational
Global Payments Operational
Heartland Operational
WorldPay Operational
Chase Paymentech Operational
Elavon Operational
Elavon U.K. Operational
Barclaycard (U.K.) Operational
AMEX Direct Operational
Visa ACP Operational
AGCO Operational
Lloyds OmniPay Operational
Lloyds MSIP Operational
Currency Select ? Operational
Gift Card Processors Operational
Ceridian SVS Operational
ValueLink Operational
Givex Operational
Heartland (Gift Cards only) Operational
Vantiv/Mercury (Gift Cards only) Operational
WorldPay (Gift Cards only) Operational
Dynamic Currency Conversion (DCC) Providers Operational
Planet Payments (DCC) Operational
FEXCO (DCC) Operational
Payment Information Proxy Service Operational
Stored Value Operational
P2PE Instruction Manual (PIM) ? Operational
3D Secure ? Operational
Fraud Detection ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 30, 2022

No incidents reported today.

Sep 29, 2022

No incidents reported.

Sep 28, 2022
Completed - The scheduled maintenance has been completed.
Sep 28, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 28, 03:00 EDT
Scheduled - DATE: Wednesday, September 28th

MAINTENANCE WINDOW: Wednesday: 3 AM to 5 AM EDT // 0700 to 0900 UTC

MAINTENANCE DESCRIPTION:

FreedomPay will be performing system maintenance starting at 3 AM and ending by 5 AM EDT (0700 to 0900 UTC).

MAINTENANCE IMPACT:

During the maintenance window there may be intermittent transaction timeouts lasting 1-2 minutes each over a 30 minute time period. During this time period if you receive a timeout please reattempt your transaction.

FreedomPay has taken every appropriate measure to minimize the impact of this maintenance, and does not foresee any ongoing issues as a result of changes to be made.

Sep 23, 15:03 EDT
Sep 27, 2022
Completed - The scheduled maintenance has been completed.
Sep 27, 05:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 27, 03:00 EDT
Scheduled - DATE: Tuesday, September 27th

MAINTENANCE WINDOW: Tuesday: 3 AM to 5 AM EDT // 0700 to 0900 UTC

MAINTENANCE DESCRIPTION:

FreedomPay will be performing system maintenance starting at 3 AM and ending by 5 AM EDT (0700 to 0900 UTC).

MAINTENANCE IMPACT:

During the maintenance window there may be intermittent transaction timeouts lasting 1-2 minutes each over a 30 minute time period. During this time period if you receive a timeout please reattempt your transaction.

FreedomPay has taken every appropriate measure to minimize the impact of this maintenance, and does not foresee any ongoing issues as a result of changes to be made.

Sep 23, 15:02 EDT
Sep 26, 2022

No incidents reported.

Sep 25, 2022

No incidents reported.

Sep 24, 2022

No incidents reported.

Sep 23, 2022

No incidents reported.

Sep 22, 2022

No incidents reported.

Sep 21, 2022
Completed - The scheduled maintenance has been completed.
Sep 21, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 03:00 EDT
Scheduled - DATE: Wednesday, September 21st

MAINTENANCE WINDOW: Wednesday: 3 AM to 5 AM EDT // 0700 to 0900 UTC

MAINTENANCE DESCRIPTION:

FreedomPay will be performing system maintenance starting at 3 AM and ending by 5 AM EDT (0700 to 0900 UTC).

MAINTENANCE IMPACT:

During the maintenance window there may be intermittent transaction timeouts lasting 1-2 minutes each over a 30 minute time period. During this time period if you receive a timeout please reattempt your transaction.

FreedomPay has taken every appropriate measure to minimize the impact of this maintenance, and does not foresee any ongoing issues as a result of changes to be made.

Sep 16, 15:02 EDT
Completed - The scheduled maintenance has been completed.
Sep 21, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 23:00 EDT
Scheduled - DATE: Tuesday, Sept 20th

MAINTENANCE WINDOW: 11:00 PM to 12:00 AM EDT // 03:00 - 04:00 2022-09-21 UTC

MAINTENANCE DESCRIPTION:

FreedomPay will be performing an emergency platform release at 11:00 PM and ending by 12:00 AM EDT as part of its final remediation efforts related to the service issue experienced on Sunday, Sept. 18th.

MAINTENANCE IMPACT:

This maintenance is categorized as unscheduled due to the reduced notice window, however, it is not expected to impact clients. During the maintenance there are no expected outages with the FreedomPay system.

FreedomPay has taken every appropriate measure to minimize the impact of this maintenance, and does not foresee any ongoing issues as a result of changes to be made.

Sep 20, 18:42 EDT
Sep 20, 2022
Resolved - FreedomPay has resolved the batching delay issue. All batching operations have returned to normal.
Sep 20, 18:53 EDT
Update - FreedomPay has started releasing batches over the past 5 hours. Our Incident Response Team is continuing to work through the release of remaining batches. We apologize for the inconvenience. Please contact technical support with any additional questions at techsupport@freedompay.com.
Sep 20, 14:11 EDT
Identified - FreedomPay will be delaying batching for up to 24 hours. We apologize for the inconvenience. Please contact your account manager or technical support with any questions.
Sep 19, 01:45 EDT
Completed - The scheduled maintenance has been completed.
Sep 20, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 03:00 EDT
Scheduled - DATE: Tuesday, September 20th

MAINTENANCE WINDOW: Tuesday: 3 AM to 5 AM EDT // 0700 to 0900 UTC

MAINTENANCE DESCRIPTION:

FreedomPay will be performing system maintenance starting at 3 AM and ending by 5 AM EDT (0700 to 0900 UTC).

MAINTENANCE IMPACT:

During the maintenance window there may be intermittent transaction timeouts lasting 1-2 minutes each over a 30 minute time period. During this time period if you receive a timeout please reattempt your transaction.

FreedomPay has taken every appropriate measure to minimize the impact of this maintenance, and does not foresee any ongoing issues as a result of changes to be made.

Sep 16, 15:01 EDT
Sep 19, 2022
Resolved - FreedomPay has resolved the transaction processing latency issues and all transaction processing has returned to normal.
Sep 19, 01:37 EDT
Update - We are continuing to investigate reports of latency following the hotfix. Support teams are engaged and an update will be provided as soon as possible. If you have questions or need support, please contact us at techsupport@freedompay.com.
Sep 19, 00:11 EDT
Monitoring - The hotfix has been deployed successfully. Clients can expect to see transaction processing return to normal performance levels over the next hour. If you have questions or need support, please contact us at techsupport@freedompay.com.
Sep 18, 22:08 EDT
Update - We are working on implementing a hotfix which we expect to resolve the issue. We will provide an update in 30 minutes. For support with offline mode, please contact techsupport@freedompay.com and a technician will assist.
Sep 18, 20:57 EDT
Update - We are still experiencing high latency following failover and are continuing to investigate root cause. We will provide an update in 30 minutes. For support with offline mode, please contact techsupport@freedompay.com and a technician will assist.
Sep 18, 20:12 EDT
Identified - Our teams have identified the root cause, and anticipate the issue to be fully remediated within 60 minutes or less.
Sep 18, 18:42 EDT
Update - Transaction processing is stabilizing but we are still experiencing latency and timeouts. Our technical teams are aggressively engaged in troubleshooting, and our support teams are available for assistance with offline mode by contacting techsupport@freedompay.com. We will provide any additional updates ASAP.
Sep 18, 17:35 EDT
Update - FreeWay is still experiencing high latency processing transactions. All technical teams are actively engaged in troubleshooting to resolve ASAP. We will continue to provide updates as we have additional information.
Sep 18, 16:07 EDT
Investigating - FreedomPay is currently investigating reports of transaction processing latency with Freeway, FreedomPay's payment gateway.  FreedomPay's Incident Response team is currently investigating the incident and will provide additional updates as soon as they arise.
Sep 18, 14:41 EDT
Sep 18, 2022
Sep 17, 2022

No incidents reported.

Sep 16, 2022
Resolved - FreedomPay has resolved the batching delay issue. All batching operations have returned to normal.
Sep 16, 08:48 EDT
Investigating - FreedomPay is currently investigating settlement file transmission delays with OmniPay. FreedomPay's Incident Response team is currently investigating the incident and will provide additional updates as soon as they are available.
Sep 15, 16:16 EDT