FreedomPay Status

All Systems Operational

FreeWay Operational

Tokenization Operational

Hosted Payment Page (eCommerce) Operational

Hosted Payment Controls Operational

HPX (eCommerce) Operational

Value Added Services Engine (VAS) Operational

Hosted FCC Operational

TADA Hosted Tokenization and Detokenization Operational

Batching Operational

Web Portals Operational

Enterprise Portal Operational

Device Management Portal Operational

Asset Management API Operational

Processors (FreeWay Offramps) Operational

First Data Operational

Vantiv (WorldPay - US/CA) Operational

TSYS Operational

Global Payments Operational

Heartland Operational

WorldPay Operational

Chase Paymentech Operational

Elavon Operational

Elavon U.K. Operational

Barclaycard (U.K.) Operational

AMEX Direct Operational

Visa ACP Operational

AGCO Operational

Lloyds OmniPay Operational

Lloyds MSIP Operational

Currency Select Operational

CNH Operational

WPG (WorldPay) Operational

RedSys Operational

Global Payments UCP U.K. Operational

Global Payments UCP North America Operational

Global Payments UCP APAC Operational

Network International Operational

Network International MPGS Operational

Euronet Operational

Gift Card Processors Operational

Ceridian SVS Operational

ValueLink Operational

Givex Operational

Heartland (Gift Cards only) Operational

Vantiv/Mercury (Gift Cards only) Operational

WorldPay (Gift Cards only) Operational

Dynamic Currency Conversion (DCC) Providers Operational

Planet Payments (DCC) Operational

FEXCO (DCC) Operational

Payment Information Proxy Service Operational

Stored Value Operational

P2PE Instruction Manual (PIM) Operational

3D Secure Operational

Fraud Detection Operational

Wallet Operational

OneTimeUse Tokenization API Operational

Shopify Adapter API Operational

Consumer Data Services Operational

UAT Operational

Subprocessor List Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Oct 9, 2024

FreedomPay Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Oct 9, 05:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 03:00 EDT

Scheduled - DATE: Wednesday, October 9th

MAINTENANCE WINDOW: Wednesday: 3 AM to 5 AM EST // 0700 to 0900 UTC

MAINTENANCE DESCRIPTION:

FreedomPay will be performing system maintenance starting at 3 AM and ending by 5 AM EST (0700 to 0900 UTC).

MAINTENANCE IMPACT:

During the maintenance window there may be intermittent transaction timeouts lasting 1-2 minutes each over a 30 minute time period. During this time period if you receive a timeout please reattempt your transaction.

FreedomPay has taken every appropriate measure to minimize the impact of this maintenance, and does not foresee any ongoing issues as a result of changes to be made.
Oct 4, 10:04 EDT

Oct 8, 2024

Alert: Elavon Transaction Processing Issues

Resolved - Transaction processing has returned to normal and all issues have been resolved. For questions or comments, please contact your Elavon relationship manager.
Oct 8, 14:51 EDT

Investigating - FreedomPay is currently investigating reports of transaction processing latency and timeouts with Elavon. Support teams are currently investigating the incident and FreedomPay will continue to provide updates to its clients.
Oct 8, 14:35 EDT

FreedomPay Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Oct 8, 05:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 03:00 EDT

Scheduled - DATE: Tuesday, October 8th

MAINTENANCE WINDOW: Tuesday: 3 AM to 5 AM EST // 0700 to 0900 UTC

MAINTENANCE DESCRIPTION:

FreedomPay will be performing system maintenance starting at 3 AM and ending by 5 AM EST (0700 to 0900 UTC).

MAINTENANCE IMPACT:

During the maintenance window there may be intermittent transaction timeouts lasting 1-2 minutes each over a 30 minute time period. During this time period if you receive a timeout please reattempt your transaction.

FreedomPay has taken every appropriate measure to minimize the impact of this maintenance, and does not foresee any ongoing issues as a result of changes to be made.
Oct 4, 10:03 EDT

Oct 7, 2024

No incidents reported.

Oct 6, 2024

No incidents reported.

Oct 5, 2024

No incidents reported.

Oct 4, 2024

No incidents reported.

Oct 3, 2024

No incidents reported.

Oct 2, 2024

Alert: TSYS Transaction Processing Issues

Resolved - Transaction processing has returned to normal and all issues have been resolved. For questions or comments, please contact your TSYS relationship manager.
Oct 2, 23:15 EDT

Update - We are continuing to investigate this issue.
Oct 2, 23:15 EDT

Investigating - FreedomPay is currently investigating reports of transaction processing latency and timeouts with TSYS. Support teams are currently investigating the incident and FreedomPay will continue to provide updates to its clients.
Oct 2, 22:43 EDT

FreedomPay Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Oct 2, 05:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 2, 03:00 EDT

Scheduled - DATE: Wednesday, October 2nd

MAINTENANCE WINDOW: Wednesday: 3 AM to 5 AM EST // 0700 to 0900 UTC

MAINTENANCE DESCRIPTION:

FreedomPay will be performing system maintenance starting at 3 AM and ending by 5 AM EST (0700 to 0900 UTC).

MAINTENANCE IMPACT:

During the maintenance window there may be intermittent transaction timeouts lasting 1-2 minutes each over a 30 minute time period. During this time period if you receive a timeout please reattempt your transaction.

FreedomPay has taken every appropriate measure to minimize the impact of this maintenance, and does not foresee any ongoing issues as a result of changes to be made.
Sep 27, 09:39 EDT

Oct 1, 2024

FreedomPay Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Oct 1, 05:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 1, 03:00 EDT

Scheduled - DATE: Tuesday, October 1st

MAINTENANCE WINDOW: Tuesday: 3 AM to 5 AM EST // 0700 to 0900 UTC

MAINTENANCE DESCRIPTION:

FreedomPay will be performing system maintenance starting at 3 AM and ending by 5 AM EST (0700 to 0900 UTC).

MAINTENANCE IMPACT:

During the maintenance window there may be intermittent transaction timeouts lasting 1-2 minutes each over a 30 minute time period. During this time period if you receive a timeout please reattempt your transaction.

FreedomPay has taken every appropriate measure to minimize the impact of this maintenance, and does not foresee any ongoing issues as a result of changes to be made.
Sep 27, 09:35 EDT

Sep 30, 2024

UAT Environment Performance Degradation

Resolved - FreedomPay investigated reports of performance degradation with FreedomPay's UAT environment.

FreedomPay has resolved the performance degradation with FreedomPay's UAT environment and all transaction processing has returned to normal.
Sep 30, 18:00 EDT

Sep 29, 2024

No incidents reported.

Sep 28, 2024

No incidents reported.

Sep 27, 2024

No incidents reported.

Sep 26, 2024

Alert: Global Payments UCP U.K. Transaction Processing Issues

Resolved - Transaction processing has returned to normal and all issues have been resolved. For questions or comments, please contact your Global Payments UCP U.K. relationship manager.
Sep 26, 14:48 EDT

Monitoring - FreedomPay is in contact with Global Payments UCP U.K., and is continuing to monitor transaction latency and processing timeouts. We will provide an update to our clients once the issue has been resolved.
Sep 26, 11:45 EDT

Investigating - FreedomPay is currently investigating reports of transaction processing latency and timeouts with Global Payments UCP U.K. Support teams are currently investigating the incident and FreedomPay will continue to provide updates to its clients.
Sep 26, 11:29 EDT

Alert: Global Payments UCP APAC Transaction Processing Issues

Resolved - Transaction processing has returned to normal and all issues have been resolved. For questions or comments, please contact your Global Payments UCP APAC relationship manager.
Sep 26, 14:47 EDT

Monitoring - FreedomPay is in contact with Global Payments UCP APAC, and is continuing to monitor transaction latency and processing timeouts. We will provide an update to our clients once the issue has been resolved.
Sep 26, 12:31 EDT

Investigating - FreedomPay is currently investigating reports of transaction processing latency and timeouts with Global Payments UCP APAC. Support teams are currently investigating the incident and FreedomPay will continue to provide updates to its clients.
Sep 26, 12:25 EDT

Alert: Global Payments UCP North America Transaction Processing Issues

Resolved - Transaction processing has returned to normal and all issues have been resolved. For questions or comments, please contact your Global Payments UCP North America relationship manager.
Sep 26, 14:46 EDT

Monitoring - FreedomPay is in contact with Global Payments UCP North America, and is continuing to monitor transaction latency and processing timeouts. We will provide an update to our clients once the issue has been resolved.
Sep 26, 12:31 EDT

Investigating - FreedomPay is currently investigating reports of transaction processing latency and timeouts with Global Payments UCP North America Support teams are currently investigating the incident and FreedomPay will continue to provide updates to its clients.
Sep 26, 12:26 EDT

Alert: CNH Transaction Processing Issues

Resolved - Transaction processing has returned to normal and all issues have been resolved. For questions or comments, please contact your CNH relationship manager.
Sep 26, 09:42 EDT

Investigating - FreedomPay is currently investigating reports of transaction processing latency and timeouts with CNH. Support teams are currently investigating the incident and FreedomPay will continue to provide updates to its clients.
Sep 26, 08:10 EDT

Sep 25, 2024

Alert: Accertify Transaction Processing Issues

Resolved - Accertify transaction processing has returned to normal and all issues have been resolved.
Sep 25, 16:57 EDT

Investigating - FreedomPay is currently investigating reports of transaction processing latency and timeouts with Accertify. Support teams are currently investigating the incident and FreedomPay will continue to provide updates to its clients.
Sep 25, 16:32 EDT

FreedomPay Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Sep 25, 05:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 25, 03:00 EDT

Scheduled - DATE: Wednesday, September 25th

MAINTENANCE WINDOW: Wednesday: 3 AM to 5 AM EST // 0700 to 0900 UTC

MAINTENANCE DESCRIPTION:

FreedomPay will be performing system maintenance starting at 3 AM and ending by 5 AM EST (0700 to 0900 UTC).

MAINTENANCE IMPACT:

During the maintenance window there may be intermittent transaction timeouts lasting 1-2 minutes each over a 30 minute time period. During this time period if you receive a timeout please reattempt your transaction.

FreedomPay has taken every appropriate measure to minimize the impact of this maintenance, and does not foresee any ongoing issues as a result of changes to be made.
Sep 20, 09:34 EDT