FreedomPay Status

All Systems Operational

FreeWay Operational

Tokenization Operational

Hosted Payment Page (eCommerce) Operational

Hosted Payment Controls Operational

Value Added Services Engine (VAS) Operational

Hosted FCC Operational

TADA Hosted Tokenization and Detokenization Operational

Batching Operational

Web Portals Operational

Enterprise Portal Operational

Device Management Portal Operational

Asset Management API Operational

Processors (FreeWay Offramps) Operational

First Data Operational

Vantiv Operational

TSYS Operational

Global Payments Operational

Heartland Operational

WorldPay Operational

Chase Paymentech Operational

Elavon Operational

Elavon U.K. Operational

Barclaycard (U.K.) Operational

AMEX Direct Operational

Visa ACP Operational

AGCO Operational

Lloyds OmniPay Operational

Lloyds MSIP Operational

Currency Select Operational

CNH Operational

Gift Card Processors Operational

Ceridian SVS Operational

ValueLink Operational

Givex Operational

Heartland (Gift Cards only) Operational

Vantiv/Mercury (Gift Cards only) Operational

WorldPay (Gift Cards only) Operational

Dynamic Currency Conversion (DCC) Providers Operational

Planet Payments (DCC) Operational

FEXCO (DCC) Operational

Payment Information Proxy Service Operational

Stored Value Operational

P2PE Instruction Manual (PIM) Operational

3D Secure Operational

Fraud Detection Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

FreedomPay Scheduled Maintenance Feb 8, 2023 03:00-05:00 EST

DATE: Wednesday, February 8th

MAINTENANCE WINDOW: Wednesday: 3 AM to 5 AM EST // 0800 to 1000 UTC

MAINTENANCE DESCRIPTION:

FreedomPay will be performing system maintenance starting at 3 AM and ending by 5 AM EST (0800 to 1000 UTC).

MAINTENANCE IMPACT:

During the maintenance window there may be intermittent transaction timeouts lasting 1-2 minutes each over a 30 minute time period. During this time period if you receive a timeout please reattempt your transaction.

FreedomPay has taken every appropriate measure to minimize the impact of this maintenance, and does not foresee any ongoing issues as a result of changes to be made.
Posted on Feb 03, 2023 - 15:58 EST

Past Incidents

Feb 7, 2023

Alert: Heartland Transaction Processing Issues

Resolved - Transaction processing has returned to normal and all issues have been resolved. For questions or comments, please contact your Heartland relationship manager.
Feb 7, 06:05 EST

Investigating - FreedomPay is currently investigating reports of transaction processing latency and timeouts with Heartland. Support teams are currently investigating the incident and FreedomPay will continue to provide updates to its clients.
Feb 7, 04:56 EST

Alert: TSYS Transaction Processing Issues

Resolved - Transaction processing has returned to normal and all issues have been resolved. For questions or comments, please contact your Heartland relationship manager.
Feb 7, 06:05 EST

Investigating - FreedomPay is currently investigating reports of transaction processing latency and timeouts with TSYS and Heartland. Support teams are currently investigating the incident and FreedomPay will continue to provide updates to its clients.
Feb 7, 04:54 EST

FreedomPay Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Feb 7, 05:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 7, 03:01 EST

Scheduled - DATE: Tuesday, February 7th

MAINTENANCE WINDOW: Tuesday : 3 AM to 5 AM EST // 0800 to 1000 UTC

MAINTENANCE DESCRIPTION:

FreedomPay will be performing system maintenance starting at 3 AM and ending by 5 AM EST (0800 to 1000 UTC).

MAINTENANCE IMPACT:

During the maintenance window there may be intermittent transaction timeouts lasting 1-2 minutes each over a 30 minute time period. During this time period if you receive a timeout please reattempt your transaction.

FreedomPay has taken every appropriate measure to minimize the impact of this maintenance, and does not foresee any ongoing issues as a result of changes to be made.
Feb 3, 15:56 EST

Feb 6, 2023

Alert: First Data (Nashville) Transaction Processing Issues

Resolved - Transaction processing has returned to normal and all issues have been resolved.
Feb 6, 17:16 EST

Update - The Discover Network continues to experience issues but transaction processing is stabilizing. We will continue to monitor and provide updates as new information becomes available.
Feb 6, 17:01 EST

Update - There are no additional updates at this time. We will continue to update the status page as more information becomes available.
Feb 6, 16:46 EST

Update - Discover Network continues to experience an outage and it has been reported that the upstream issues may be impacting other card types. We will continue to provide updates as they become available.
Feb 6, 16:32 EST

Update - Discover Network is experiencing an outage that may be impacting the ability to process transactions for Discover, JCB, and Diners cards. Discover Network is working to restore service.
Feb 6, 16:17 EST

Update - Customers are continuing to experience issues using Discover-issued cards due to an upstream issue. Operators should direct customers to utilize other card types where possible. We will continue to provide updates as more information becomes available.
Feb 6, 16:01 EST

Identified - The issue has been identified as an upstream issue with Discover. FreedomPay teams are continuing to work with processors to resolve the issue.
Feb 6, 15:50 EST

Update - There are no additional updates at this time. FreedomPay is continuing to investigate the issue impacting Fiserv merchants.
Feb 6, 15:33 EST

Update - FreedomPay is communicating with Fiserv to understand the impact of the issue, root cause and remediation timeline. We will continue to provide updates as additional information becomes available.
Feb 6, 15:18 EST

Update - FreedomPay is continuing to investigate reports of transaction processing latency and timeouts with First Data Nashville. Support teams are currently investigating the incident and FreedomPay will continue to provide updates to its clients.
Feb 6, 15:00 EST

Investigating - FreedomPay is currently investigating reports of transaction processing latency and timeouts with First Data Nashville. Support teams are currently investigating the incident and FreedomPay will continue to provide updates to its clients.
Feb 6, 14:38 EST

Feb 5, 2023

Alert: Enterprise Portal Transaction Processing Latency

Resolved - FreedomPay has resolved the transaction processing latency issues and all transaction processing has returned to normal.
Feb 5, 09:17 EST

Investigating - FreedomPay is currently investigating reports of transaction processing latency with Enterprise Portal. FreedomPay's Incident Response team is currently investigating the incident and will provide additional updates as soon as they arise.
Feb 5, 06:27 EST

Alert: Elavon Transaction Processing Issues

Resolved - Transaction processing has returned to normal and all issues have been resolved. For questions or comments, please contact your Elavon relationship manager.
Feb 5, 07:19 EST

Update - Elavon is finishing their maintenance soon:

Good Morning,

We are currently performing maintenance under CHG0409510. This change window is from 12:30 AM to 07:00 AM ET.

Kind Regards,
Stephanie M. Jordan
Network Ops Center Admin
p. 865-403-8663 | stephanie.jordan@elavon.com
Feb 5, 06:30 EST

Investigating - FreedomPay is currently investigating reports of transaction processing latency and timeouts with Elavon. Support teams are currently investigating the incident and FreedomPay will continue to provide updates to its clients.
Feb 5, 06:28 EST

Feb 4, 2023

No incidents reported.

Feb 3, 2023

No incidents reported.

Feb 2, 2023

No incidents reported.

Feb 1, 2023

FreedomPay Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Feb 1, 05:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 1, 03:00 EST

Scheduled - DATE: Wednesday, February 1st

MAINTENANCE WINDOW: Wednesday: 3 AM to 5 AM EST // 0800 to 1000 UTC

MAINTENANCE DESCRIPTION:

FreedomPay will be performing system maintenance starting at 3 AM and ending by 5 AM EST (0800 to 1000 UTC).

MAINTENANCE IMPACT:

During the maintenance window there may be intermittent transaction timeouts lasting 1-2 minutes each over a 30 minute time period. During this time period if you receive a timeout please reattempt your transaction.

FreedomPay has taken every appropriate measure to minimize the impact of this maintenance, and does not foresee any ongoing issues as a result of changes to be made.
Jan 27, 15:03 EST

Jan 31, 2023

FreedomPay Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Jan 31, 05:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 31, 03:00 EST

Scheduled - DATE: Tuesday, January 31st

MAINTENANCE WINDOW: Wednesday: 3 AM to 5 AM EST // 0800 to 1000 UTC

MAINTENANCE DESCRIPTION:

FreedomPay will be performing system maintenance starting at 3 AM and ending by 5 AM EST (0800 to 1000 UTC).

MAINTENANCE IMPACT:

During the maintenance window there may be intermittent transaction timeouts lasting 1-2 minutes each over a 30 minute time period. During this time period if you receive a timeout please reattempt your transaction.

FreedomPay has taken every appropriate measure to minimize the impact of this maintenance, and does not foresee any ongoing issues as a result of changes to be made.
Jan 27, 15:02 EST

Jan 30, 2023

No incidents reported.

Jan 29, 2023

No incidents reported.

Jan 28, 2023

No incidents reported.

Jan 27, 2023

Alert: Value Added Services Engine Transaction Processing Latency

Resolved - FreedomPay has resolved the transaction processing latency issues and all transaction processing has returned to normal.
Jan 27, 14:20 EST

Investigating - FreedomPay is currently investigating reports of transaction processing latency with Value Added Services Engine. FreedomPay's Incident Response team is currently investigating the incident and will provide additional updates as soon as they arise.
Jan 27, 13:07 EST

Alert: Value Added Services Engine Transaction Processing Latency

Resolved - FreedomPay has resolved the transaction processing latency issues and all transaction processing has returned to normal.
Jan 27, 10:43 EST

Jan 26, 2023

No incidents reported.

Jan 25, 2023

FreedomPay Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Jan 25, 05:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 25, 03:00 EST

Scheduled - DATE: Wednesday, January 25th

MAINTENANCE WINDOW: Wednesday: 3 AM to 5 AM EST // 0800 to 1000 UTC

MAINTENANCE DESCRIPTION:

FreedomPay will be performing system maintenance starting at 3 AM and ending by 5 AM EST (0800 to 1000 UTC).

MAINTENANCE IMPACT:

During the maintenance window there may be intermittent transaction timeouts lasting 1-2 minutes each over a 30 minute time period. During this time period if you receive a timeout please reattempt your transaction.

FreedomPay has taken every appropriate measure to minimize the impact of this maintenance, and does not foresee any ongoing issues as a result of changes to be made.
Jan 21, 17:19 EST

Jan 24, 2023

FreedomPay Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Jan 24, 05:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 24, 03:01 EST

Scheduled - DATE: Tuesday, January 24th

MAINTENANCE WINDOW: Tuesday: 3 AM to 5 AM EST // 0800 to 1000 UTC

MAINTENANCE DESCRIPTION:

FreedomPay will be performing system maintenance starting at 3 AM and ending by 5 AM EST (0800 to 1000 UTC).

MAINTENANCE IMPACT:

During the maintenance window there may be intermittent transaction timeouts lasting 1-2 minutes each over a 30 minute time period. During this time period if you receive a timeout please reattempt your transaction.

FreedomPay has taken every appropriate measure to minimize the impact of this maintenance, and does not foresee any ongoing issues as a result of changes to be made.
Jan 21, 17:18 EST