FreedomPay Status

Alert: AGCO Transaction Processing Issues

Update - FreedomPay is in contact with AGCO. AGCO is continuing to experience transaction latency and processing timeouts. We will provide an update to our clients once the issue has been resolved.
May 9, 10:20 EDT

Monitoring - FreedomPay is in contact with AGCO, and is continuing to monitor transaction latency and processing timeouts. We will provided an update to our clients once the issue has been resolved.
May 6, 21:15 EDT

Investigating - FreedomPay is currently investigating reports of transaction processing latency and timeouts with AGCO. Support teams are currently investigating the incident and FreedomPay will continue to provide updates to its clients.
May 6, 19:35 EDT

FreeWay Operational

Tokenization Operational

Hosted Payment Page (eCommerce) Operational

Hosted Payment Controls Operational

Value Added Services Engine (VAS) Operational

Hosted FCC Operational

Batching Operational

Web Portals Operational

Enterprise Portal Operational

Device Management Portal Operational

Asset Management API Operational

Processors (FreeWay Offramps) Operational

First Data Operational

Vantiv Operational

TSYS Operational

Global Payments Operational

Heartland Operational

WorldPay Operational

Chase Paymentech Operational

Elavon Operational

Elavon U.K. Operational

Barclaycard (U.K.) Operational

AMEX Direct Operational

Visa ACP Operational

AGCO Operational

Lloyds OmniPay Operational

Lloyds MSIP Operational

Currency Select Operational

Gift Card Processors Operational

Ceridian SVS Operational

ValueLink Operational

Givex Operational

Heartland (Gift Cards only) Operational

Vantiv/Mercury (Gift Cards only) Operational

WorldPay (Gift Cards only) Operational

Dynamic Currency Conversion (DCC) Providers Operational

Planet Payments (DCC) Operational

FEXCO (DCC) Operational

Payment Information Proxy Service Operational

Stored Value Operational

P2PE Instruction Manual (PIM) Operational

3D Secure Operational

Fraud Detection Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

FreedomPay Scheduled Maintenance May 17, 03:00-05:00 EDT

DATE: Tuesday, May 17th

MAINTENANCE WINDOW: Tuesday: 3 AM to 5 AM EST // 0700 to 0900 UTC

MAINTENANCE DESCRIPTION:

FreedomPay will be performing system maintenance starting at 3 AM and ending by 5 AM EST (0700 to 0900 UTC).

MAINTENANCE IMPACT:

During the maintenance window there may be intermittent transaction timeouts lasting 1-2 minutes each over a 30 minute time period. During this time period if you receive a timeout please reattempt your transaction.

FreedomPay has taken every appropriate measure to minimize the impact of this maintenance, and does not foresee any ongoing issues as a result of changes to be made.
Posted on May 13, 15:04 EDT

FreedomPay Scheduled Maintenance May 18, 03:00-05:00 EDT

DATE: Wednesday, May 18th

MAINTENANCE WINDOW: Wednesday: 3 AM to 5 AM EST // 0700 to 0900 UTC

MAINTENANCE DESCRIPTION:

FreedomPay will be performing system maintenance starting at 3 AM and ending by 5 AM EST (0700 to 0900 UTC).

MAINTENANCE IMPACT:

During the maintenance window there may be intermittent transaction timeouts lasting 1-2 minutes each over a 30 minute time period. During this time period if you receive a timeout please reattempt your transaction.

FreedomPay has taken every appropriate measure to minimize the impact of this maintenance, and does not foresee any ongoing issues as a result of changes to be made.
Posted on May 13, 15:05 EDT

Past Incidents

May 16, 2022

No incidents reported today.

May 15, 2022

No incidents reported.

May 14, 2022

No incidents reported.

May 13, 2022

No incidents reported.

May 12, 2022

No incidents reported.

May 11, 2022

FreedomPay Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
May 11, 05:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 03:00 EDT

Scheduled - DATE: Wednesday, May 11th

MAINTENANCE WINDOW: Wednesday: 3 AM to 5 AM EST // 0700 to 0900 UTC

MAINTENANCE DESCRIPTION:

FreedomPay will be performing system maintenance starting at 3 AM and ending by 5 AM EST (0700 to 0900 UTC). FreedomPay will be rotating its digital server certificate for its payment gateway, FreeWay (cs.freedompay.us). Please note, that the root and intermediate certificate are not being updated. This is a routine operation and no adverse reactions are expected.

MAINTENANCE IMPACT:

During the maintenance window there may be intermittent transaction timeouts lasting 1-2 minutes each over a 30 minute time period. During this time period if you receive a timeout please reattempt your transaction.

FreedomPay has taken every appropriate measure to minimize the impact of this maintenance, and does not foresee any ongoing issues as a result of changes to be made.
May 6, 15:19 EDT

May 10, 2022

FreedomPay Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
May 10, 05:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 03:01 EDT

Scheduled - DATE: Tuesday, May 10th

MAINTENANCE WINDOW: Tuesday: 3 AM to 5 AM EST // 0700 to 0900 UTC

MAINTENANCE DESCRIPTION:

FreedomPay will be performing system maintenance starting at 3 AM and ending by 5 AM EST (0700 to 0900 UTC).

MAINTENANCE IMPACT:

During the maintenance window there may be intermittent transaction timeouts lasting 1-2 minutes each over a 30 minute time period. During this time period if you receive a timeout please reattempt your transaction.

FreedomPay has taken every appropriate measure to minimize the impact of this maintenance, and does not foresee any ongoing issues as a result of changes to be made.
May 6, 15:15 EDT

May 9, 2022

Unresolved incident: Alert: AGCO Transaction Processing Issues.

May 8, 2022

No incidents reported.

May 7, 2022

No incidents reported.

May 6, 2022

May 5, 2022

No incidents reported.

May 4, 2022

FreedomPay Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
May 4, 05:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 4, 03:00 EDT

Scheduled - DATE: Wednesday, May 4th

MAINTENANCE WINDOW: Wednesday: 3 AM to 5 AM EST // 0700 to 0900 UTC

MAINTENANCE DESCRIPTION:

FreedomPay will be performing system maintenance starting at 3 AM and ending by 5 AM EST (0700 to 0900 UTC).

MAINTENANCE IMPACT:

During the maintenance window there may be intermittent transaction timeouts lasting 1-2 minutes each over a 30 minute time period. During this time period if you receive a timeout please reattempt your transaction.

FreedomPay has taken every appropriate measure to minimize the impact of this maintenance, and does not foresee any ongoing issues as a result of changes to be made.
Apr 29, 15:02 EDT

May 3, 2022

FreedomPay Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
May 3, 05:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 3, 03:00 EDT

Scheduled - DATE: Tuesday, May 3rd

MAINTENANCE WINDOW: Tuesday: 3 AM to 5 AM EST // 0700 to 0900 UTC

MAINTENANCE DESCRIPTION:

FreedomPay will be performing system maintenance starting at 3 AM and ending by 5 AM EST (0700 to 0900 UTC).

MAINTENANCE IMPACT:

During the maintenance window there may be intermittent transaction timeouts lasting 1-2 minutes each over a 30 minute time period. During this time period if you receive a timeout please reattempt your transaction.

FreedomPay has taken every appropriate measure to minimize the impact of this maintenance, and does not foresee any ongoing issues as a result of changes to be made.
Apr 29, 15:02 EDT

May 2, 2022

Alert: Heartland Transaction Processing Issues

Resolved - Transaction processing has returned to normal and all issues have been resolved. For questions or comments, please contact your Heartland relationship manager.
May 2, 15:56 EDT

Monitoring - FreedomPay is in contact with Heartland, and is continuing to monitor transaction latency and processing timeouts. We will provided an update to our clients once the issue has been resolved.
May 2, 15:45 EDT

Investigating - FreedomPay is currently investigating reports of transaction processing latency and timeouts with Heartland. Support teams are currently investigating the incident and FreedomPay will continue to provide updates to its clients.
May 2, 14:52 EDT