All Systems Operational

Freeway Operational
Token Services Operational
FreedomPay Tokenization ? Operational
OneTimeUse Tokenization API Operational
Payment Information Proxy Service Operational
TADA Hosted Tokenization and Detokenization ? Operational
Visa Network Tokenization Operational
Worldpay Credentials Management Platform (CMP) Operational
Worldpay WPG Tokenization Operational
eCommerce Services Operational
Hosted Payment Controls Operational
Hosted Payment Link Operational
Hosted Payment Page Operational
HPX Operational
Shopify Adapter API Operational
3D Secure Providers Operational
MasterCard Payment Gateway Services (MPGS) Operational
Visa Cardinal Commerce 3D Secure Operational
Fraud Detection Providers Operational
Accertify Operational
Kount Operational
Dynamic Currency Conversion (DCC) Providers Operational
FEXCO Operational
Global Blue for Europe Operational
Planet Payments Operational
Alternative Payment Methods Operational
ApplePay Operational
Citcon Operational
GooglePay Operational
Klarna Operational
PayPal Operational
Web Portals Operational
Asset Management API Operational
Device Management Portal Operational
Enterprise Portal Operational
Virtual Terminal Services Operational
Processors Operational
AMEX Direct Operational
Barclays Payments Europe Operational
BBVA – eGlobal Operational
BNP Paribas CB2A Operational
Chase Payment Services - Stratus - Global Operational
Chase Payment Services - Tandem - US and Canada Operational
CNH Operational
De Lange Landen Processing Platform Operational
Elavon Europe Operational
Elavon US and Canada Operational
ePay Transact - Germany Operational
Euronet Operational
Evertec ATH Movil - Puerto Rico Operational
Evertec Charge Anywhere - Puerto Rico Operational
EVO Payments – eGlobal Operational
Fiserv BuyPass - US Operational
Fiserv IAB - Mexico Operational
Fiserv Nashville - US Operational
Fiserv South - Canada Operational
Global Blue - Currency Select - Australia ? Operational
Global Payments East - US Operational
Global Payments Heartland - US Operational
Global Payments TSYS - US Operational
Global Payments UCP APAC Operational
Global Payments UCP North America Operational
Global Payments UCP U.K. Operational
Lloyds Bank Cardnet - Fiserv MSIP - UK Operational
Lloyds Bank Cardnet - Fiserv OmniPay - UK Operational
Mastercard TSPI Operational
Moneris - Canada Operational
Network International - MEA Operational
Network International MPGS - MEA Operational
Nuvei Operational
PPRO - Global Operational
Redsys - Europe Operational
Stripe Operational
TransformCo Operational
VIPPS & MobilePay - Nordics Operational
Visa Acceptance Platform (VAP) Operational
Worldline GICC Europe Operational
Worldline GICC UK Operational
Worldpay Operational
Worldpay Vantiv Operational
Worldpay's Worldwide Payment Gateway - WPG Operational
Gift Card Processors Operational
Ceridian SVS Operational
Givex Operational
Heartland Gift Card Operational
ValueLink Operational
Worldpay Gift Card US Operational
Worldpay Vantiv - Mercury Gift Cards Operational
Cloud Middleware Operational
Consumer Data Services Operational
Hosted FCC Operational
Stored Value Operational
Value Added Services Engine (VAS) Operational
Batching Operational
Wallet Operational
P2PE Instruction Manual (PIM) ? Operational
Subprocessor List ? Operational
UAT ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

FreedomPay Scheduled Maintenance Jun 17, 2025 03:00-05:00 EDT

DATE: Tuesday, June 17th

MAINTENANCE WINDOW: Tuesday: 3 AM to 5 AM EDT // 0700 to 0900 UTC

MAINTENANCE DESCRIPTION: FreedomPay will be performing system maintenance starting at 3 AM and ending by 5 AM EDT (0700 to 0900 UTC).

MAINTENANCE IMPACT:

During the maintenance window there may be intermittent transaction timeouts lasting 1-2 minutes each over a 30 minute time period. During this time period if you receive a timeout please reattempt your transaction.

FreedomPay has taken every appropriate measure to minimize the impact of this maintenance, and does not foresee any ongoing issues as a result of changes to be made.
Posted on Jun 13, 2025 - 10:58 EDT

FreedomPay Scheduled Maintenance Jun 18, 2025 03:00-05:00 EDT

DATE: Wednesday, June 18th

MAINTENANCE WINDOW: Wednesday: 3 AM to 5 AM EDT // 0700 to 0900 UTC

MAINTENANCE DESCRIPTION: FreedomPay will be performing system maintenance starting at 3 AM and ending by 5 AM EDT (0700 to 0900 UTC).

MAINTENANCE IMPACT:

During the maintenance window there may be intermittent transaction timeouts lasting 1-2 minutes each over a 30 minute time period. Tokenization services will also be undergoing a system upgrade and customers may experience timeouts related to token requests or transactions, lasting 3-5 minutes. During this time period if you receive a timeout, please reattempt your transaction.

FreedomPay has taken every appropriate measure to minimize the impact of this maintenance, and does not foresee any ongoing issues as a result of changes to be made.
Posted on Jun 13, 2025 - 11:01 EDT
Jun 15, 2025

No incidents reported today.

Jun 14, 2025
Alert: Fiserv Nashville - US Processing Issues
Resolved - Transaction processing has returned to normal and all issues have been resolved. For questions or comments, please contact your Fiserv Nashville - US relationship manager.
Jun 14, 12:30 EDT
Monitoring - FreedomPay is in contact with Fiserv Nashville - US and is continuing to monitor transaction latency and processing timeouts. We will provided an update to our clients once the issue has been resolved.
Jun 14, 11:52 EDT
Investigating - FreedomPay is currently investigating reports of transaction processing latency and timeouts with Fiserv Nashville - US. Support teams are currently investigating the incident and FreedomPay will continue to provide updates to its clients.
Jun 14, 11:09 EDT
Jun 13, 2025

No incidents reported.

Jun 12, 2025
Alert: Global Payments UCP U.K. Processing Issues
Resolved - Transaction processing has returned to normal and all issues have been resolved. For questions or comments, please contact your Global Payments UCP U.K. relationship manager.
Jun 12, 17:01 EDT
Monitoring - FreedomPay is in contact with Global Payments UCP U.K. and is continuing to monitor transaction latency and processing timeouts. We will provided an update to our clients once the issue has been resolved.
Jun 12, 16:02 EDT
Investigating - FreedomPay is currently investigating reports of transaction processing latency and timeouts with Global Payments UCP U.K.. Support teams are currently investigating the incident and FreedomPay will continue to provide updates to its clients.
Jun 12, 15:54 EDT
Alert: Global Payments UCP North America Processing Issues
Resolved - Transaction processing has returned to normal and all issues have been resolved. For questions or comments, please contact your Global Payments UCP North America relationship manager.
Jun 12, 17:01 EDT
Monitoring - FreedomPay is in contact with Global Payments UCP North America and is continuing to monitor transaction latency and processing timeouts. We will provided an update to our clients once the issue has been resolved.
Jun 12, 16:03 EDT
Investigating - FreedomPay is currently investigating reports of transaction processing latency and timeouts with Global Payments UCP North America. Support teams are currently investigating the incident and FreedomPay will continue to provide updates to its clients.
Jun 12, 15:45 EDT
Alert: Global Payments UCP North America Processing Issues
Resolved - Transaction processing has returned to normal and all issues have been resolved. For questions or comments, please contact your Global Payments UCP North America relationship manager.
Jun 12, 14:39 EDT
Investigating - FreedomPay is currently investigating reports of transaction processing latency and timeouts with Global Payments UCP North America. Support teams are currently investigating the incident and FreedomPay will continue to provide updates to its clients.
Jun 12, 14:22 EDT
Alert: Barclays Payments Europe Processing Issues
Resolved - transaction processing has returned to normal and all issues have been resolved. For questions or comments, please contact your Barclays Payments Europe relationship manager.
Jun 12, 04:31 EDT
Monitoring - FreedomPay is in contact with Barclays Payments Europe and is continuing to monitor transaction latency and processing timeouts. We will provided an update to our clients once the issue has been resolved.
Jun 12, 03:25 EDT
Investigating - FreedomPay is currently investigating reports of transaction processing latency and timeouts with Barclays Payments Europe. Support teams are currently investigating the incident and FreedomPay will continue to provide updates to its clients.
Jun 12, 03:02 EDT
Jun 11, 2025
FreedomPay Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jun 11, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 03:00 EDT
Scheduled - DATE: Wednesday, June 11th

MAINTENANCE WINDOW: Wednesday: 3 AM to 5 AM EDT // 0700 to 0900 UTC

MAINTENANCE DESCRIPTION: FreedomPay will be performing system maintenance starting at 3 AM and ending by 5 AM EDT (0700 to 0900 UTC).

MAINTENANCE IMPACT:

During the maintenance window there may be intermittent transaction timeouts lasting 1-2 minutes each over a 30 minute time period. During this time period if you receive a timeout please reattempt your transaction.

FreedomPay has taken every appropriate measure to minimize the impact of this maintenance, and does not foresee any ongoing issues as a result of changes to be made.
Jun 6, 09:42 EDT
Jun 10, 2025
FreedomPay Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jun 10, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 03:00 EDT
Scheduled - DATE: Tuesday, June 10th

MAINTENANCE WINDOW: Tuesday: 3 AM to 5 AM EDT // 0700 to 0900 UTC

MAINTENANCE DESCRIPTION: FreedomPay will be performing system maintenance starting at 3 AM and ending by 5 AM EDT (0700 to 0900 UTC).

MAINTENANCE IMPACT:

During the maintenance window there may be intermittent transaction timeouts lasting 1-2 minutes each over a 30 minute time period. During this time period if you receive a timeout please reattempt your transaction.

FreedomPay has taken every appropriate measure to minimize the impact of this maintenance, and does not foresee any ongoing issues as a result of changes to be made.
Jun 6, 09:42 EDT
Jun 9, 2025
Alert: Cloud Middleware Processing Issues
Resolved - Transaction processing has returned to normal and all issues have been resolved.
Jun 9, 10:19 EDT
Monitoring - FreedomPay has identified the issue causing transaction processing latency with Cloud Middleware.  FreedomPay's Incident Response team is currently addressing the issue and will update clients once the issue has been resolved.
Jun 9, 08:04 EDT
Investigating - FreedomPay is currently investigating reports of transaction processing latency and timeouts with Cloud Middleware. Support teams are currently investigating the incident and FreedomPay will continue to provide updates to its clients.
Jun 9, 06:29 EDT
Jun 8, 2025

No incidents reported.

Jun 7, 2025

No incidents reported.

Jun 6, 2025

No incidents reported.

Jun 5, 2025

No incidents reported.

Jun 4, 2025
FreedomPay Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jun 4, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 4, 03:00 EDT
Scheduled - DATE: Wednesday, June 4th

MAINTENANCE WINDOW: Wednesday: 3 AM to 5 AM EDT // 0700 to 0900 UTC

MAINTENANCE DESCRIPTION:

FreedomPay will be performing system maintenance starting at 3 AM and ending by 5 AM EDT (0700 to 0900 UTC).

MAINTENANCE IMPACT:

During the maintenance window there may be intermittent transaction timeouts lasting 1-2 minutes each over a 30 minute time period. During this time period if you receive a timeout please reattempt your transaction.

FreedomPay has taken every appropriate measure to minimize the impact of this maintenance, and does not foresee any ongoing issues as a result of changes to be made.
May 30, 09:44 EDT
Jun 3, 2025
Alert: Chase Payment Services - Tandem - US and Canada Processing Issues
Resolved - transaction processing has returned to normal and all issues have been resolved. For questions or comments, please contact your Chase Payment Services - Tandem - US and Canada relationship manager.
Jun 3, 10:49 EDT
Investigating - FreedomPay is currently investigating reports of transaction processing latency and timeouts with Chase Payment Services - Tandem - US and Canada. Support teams are currently investigating the incident and FreedomPay will continue to provide updates to its clients.
Jun 3, 10:34 EDT
FreedomPay Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jun 3, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 3, 03:00 EDT
Scheduled - DATE: Tuesday, June 3rd

MAINTENANCE WINDOW: Tuesday: 3 AM to 5 AM EDT // 0700 to 0900 UTC

MAINTENANCE DESCRIPTION:

FreedomPay will be performing system maintenance starting at 3 AM and ending by 5 AM EDT (0700 to 0900 UTC).

MAINTENANCE IMPACT:

During the maintenance window there may be intermittent transaction timeouts lasting 1-2 minutes each over a 30 minute time period. During this time period if you receive a timeout please reattempt your transaction.

FreedomPay has taken every appropriate measure to minimize the impact of this maintenance, and does not foresee any ongoing issues as a result of changes to be made.
May 30, 09:43 EDT
Jun 2, 2025

No incidents reported.

Jun 1, 2025

No incidents reported.

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