All Systems Operational
FreeWay ? Operational
Tokenization ? Operational
Hosted Payment Page (eCommerce) Operational
Hosted Payment Controls Operational
Value Added Services Engine (VAS) Operational
Hosted FCC ? Operational
TADA Hosted Tokenization and Detokenization ? Operational
Batching Operational
Web Portals Operational
Enterprise Portal Operational
Device Management Portal Operational
Asset Management API Operational
Processors (FreeWay Offramps) Operational
First Data Operational
Vantiv Operational
TSYS Operational
Global Payments Operational
Heartland Operational
WorldPay Operational
Chase Paymentech Operational
Elavon Operational
Elavon U.K. Operational
Barclaycard (U.K.) Operational
AMEX Direct Operational
Visa ACP Operational
AGCO Operational
Lloyds OmniPay Operational
Lloyds MSIP Operational
Currency Select ? Operational
CNH Operational
Gift Card Processors Operational
Ceridian SVS Operational
ValueLink Operational
Givex Operational
Heartland (Gift Cards only) Operational
Vantiv/Mercury (Gift Cards only) Operational
WorldPay (Gift Cards only) Operational
Dynamic Currency Conversion (DCC) Providers Operational
Planet Payments (DCC) Operational
FEXCO (DCC) Operational
Payment Information Proxy Service Operational
Stored Value Operational
P2PE Instruction Manual (PIM) ? Operational
3D Secure ? Operational
Fraud Detection ? Operational
Wallet Operational
OneTimeUse Tokenization API Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Jun 1, 2023

No incidents reported today.

May 31, 2023
Resolved - Transaction processing has returned to normal and all issues have been resolved.  For questions or comments, please contact your CNH relationship manager.
May 31, 07:02 EDT
Update - We are continuing to investigate this issue.
May 31, 07:01 EDT
Investigating - FreedomPay is currently investigating reports of transaction processing latency and timeouts with CNH. Support teams are currently investigating the incident and FreedomPay will continue to provide updates to its clients.
May 31, 06:55 EDT
Completed - The scheduled maintenance has been completed.
May 31, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 31, 03:00 EDT
Scheduled - DATE: Wednesday, May 31st

MAINTENANCE WINDOW: Wednesday: 3 AM to 5 AM EST // 0700 to 0900 UTC

MAINTENANCE DESCRIPTION:

FreedomPay will be performing system maintenance starting at 3 AM and ending by 5 AM EST (0700 to 0900 UTC).

MAINTENANCE IMPACT:

During the maintenance window there may be intermittent transaction timeouts lasting 1-2 minutes each over a 30 minute time period. During this time period if you receive a timeout please reattempt your transaction.

FreedomPay has taken every appropriate measure to minimize the impact of this maintenance, and does not foresee any ongoing issues as a result of changes to be made.

May 26, 15:13 EDT
May 30, 2023
Completed - The scheduled maintenance has been completed.
May 30, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 30, 03:00 EDT
Scheduled - DATE: Tuesday, May 30th

MAINTENANCE WINDOW: Tuesday: 3 AM to 5 AM EST // 0700 to 0900 UTC

MAINTENANCE DESCRIPTION:

FreedomPay will be performing system maintenance starting at 3 AM and ending by 5 AM EST (0700 to 0900 UTC).

MAINTENANCE IMPACT:

During the maintenance window there may be intermittent transaction timeouts lasting 1-2 minutes each over a 30 minute time period. During this time period if you receive a timeout please reattempt your transaction.

FreedomPay has taken every appropriate measure to minimize the impact of this maintenance, and does not foresee any ongoing issues as a result of changes to be made.

May 26, 15:11 EDT
Resolved - FreedomPay has resolved the transaction processing latency issues and all transaction processing has returned to normal.
May 30, 04:23 EDT
Identified - FreedomPay has identified the issue causing transaction processing latency with FEXCO Dynamic Currency Conversion.  FreedomPay's Incident Response team is currently addressing the issue and will update clients once the issue has been resolved.
May 30, 02:56 EDT
Investigating - FreedomPay is currently investigating reports of transaction processing latency with FEXCO Dynamic Currency Conversion.  FreedomPay's Incident Response team is currently investigating the incident and will provide additional updates as soon as they arise.
May 29, 23:59 EDT
May 29, 2023
May 28, 2023

No incidents reported.

May 27, 2023

No incidents reported.

May 26, 2023

No incidents reported.

May 25, 2023

No incidents reported.

May 24, 2023
Completed - The scheduled maintenance has been completed.
May 24, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 24, 03:00 EDT
Scheduled - DATE: Wednesday, May 24th

MAINTENANCE WINDOW: Wednesday: 3 AM to 5 AM EST // 0700 to 0900 UTC

MAINTENANCE DESCRIPTION:

FreedomPay will be performing system maintenance starting at 3 AM and ending by 5 AM EST (0700 to 0900 UTC).

MAINTENANCE IMPACT:

During the maintenance window there may be intermittent transaction timeouts lasting 1-2 minutes each over a 30 minute time period. During this time period if you receive a timeout please reattempt your transaction.

FreedomPay has taken every appropriate measure to minimize the impact of this maintenance, and does not foresee any ongoing issues as a result of changes to be made.

May 19, 15:06 EDT
May 23, 2023
Completed - The scheduled maintenance has been completed.
May 23, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 23, 03:00 EDT
Scheduled - DATE: Tuesday, May 23rd

MAINTENANCE WINDOW: Tuesday: 3 AM to 5 AM EST // 0700 to 0900 UTC

MAINTENANCE DESCRIPTION:

FreedomPay will be performing system maintenance starting at 3 AM and ending by 5 AM EST (0700 to 0900 UTC).

MAINTENANCE IMPACT:

During the maintenance window there may be intermittent transaction timeouts lasting 1-2 minutes each over a 30 minute time period. During this time period if you receive a timeout please reattempt your transaction.

FreedomPay has taken every appropriate measure to minimize the impact of this maintenance, and does not foresee any ongoing issues as a result of changes to be made.

May 19, 15:05 EDT
May 22, 2023

No incidents reported.

May 21, 2023

No incidents reported.

May 20, 2023
Resolved - Transaction processing has returned to normal and all issues have been resolved.  For questions or comments, please contact your CNH relationship manager.
May 20, 23:06 EDT
Investigating - FreedomPay is currently investigating reports of transaction processing latency and timeouts with CNH. Support teams are currently investigating the incident and FreedomPay will continue to provide updates to its clients.
May 20, 21:08 EDT
May 19, 2023
Resolved - Transaction processing has returned to normal and all issues have been resolved.  For questions or comments, please contact your Heartland relationship manager.
May 19, 21:08 EDT
Monitoring - FreedomPay is in contact with Heartland, and is continuing to monitor transaction latency and processing timeouts.  We will provide an update to our clients once the issue has been resolved.
May 19, 21:03 EDT
Investigating - FreedomPay is currently investigating reports of transaction processing latency and timeouts with Heartland. Support teams are currently investigating the incident and FreedomPay will continue to provide updates to its clients.
May 19, 20:54 EDT
May 18, 2023

No incidents reported.