FreedomPay Status

All Systems Operational

Uptime over the past 90 days. View historical uptime.

FreeWay Operational

Tokenization Operational

Hosted Payment Page (eCommerce) Operational

Hosted Payment Controls Operational

Value Added Services Engine (VAS) Operational

Hosted FCC Operational

TADA Hosted Tokenization and Detokenization Operational

Batching Operational

Web Portals Operational

Enterprise Portal Operational

Device Management Portal Operational

Asset Management API Operational

Processors (FreeWay Offramps) Operational

First Data Operational

Vantiv Operational

TSYS Operational

Global Payments Operational

Heartland Operational

WorldPay Operational

Chase Paymentech Operational

Elavon Operational

Elavon U.K. Operational

Barclaycard (U.K.) Operational

AMEX Direct Operational

Visa ACP Operational

AGCO Operational

Lloyds OmniPay Operational

Lloyds MSIP Operational

Currency Select Operational

CNH Operational

Gift Card Processors Operational

Ceridian SVS Operational

ValueLink Operational

Givex Operational

Heartland (Gift Cards only) Operational

Vantiv/Mercury (Gift Cards only) Operational

WorldPay (Gift Cards only) Operational

Dynamic Currency Conversion (DCC) Providers Operational

Planet Payments (DCC) Operational

FEXCO (DCC) Operational

Payment Information Proxy Service Operational

Stored Value Operational

P2PE Instruction Manual (PIM) Operational

3D Secure Operational

Fraud Detection Operational

Wallet Operational

OneTimeUse Tokenization API Operational

90 days ago

100.0 % uptime

Today

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jun 1, 2023

No incidents reported today.

May 31, 2023

Alert: CNH Transaction Processing Issues

Resolved - Transaction processing has returned to normal and all issues have been resolved. For questions or comments, please contact your CNH relationship manager.
May 31, 07:02 EDT

Update - We are continuing to investigate this issue.
May 31, 07:01 EDT

Investigating - FreedomPay is currently investigating reports of transaction processing latency and timeouts with CNH. Support teams are currently investigating the incident and FreedomPay will continue to provide updates to its clients.
May 31, 06:55 EDT

FreedomPay Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
May 31, 05:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 31, 03:00 EDT

Scheduled - DATE: Wednesday, May 31st

MAINTENANCE WINDOW: Wednesday: 3 AM to 5 AM EST // 0700 to 0900 UTC

MAINTENANCE DESCRIPTION:

FreedomPay will be performing system maintenance starting at 3 AM and ending by 5 AM EST (0700 to 0900 UTC).

MAINTENANCE IMPACT:

During the maintenance window there may be intermittent transaction timeouts lasting 1-2 minutes each over a 30 minute time period. During this time period if you receive a timeout please reattempt your transaction.

FreedomPay has taken every appropriate measure to minimize the impact of this maintenance, and does not foresee any ongoing issues as a result of changes to be made.
May 26, 15:13 EDT

May 30, 2023

FreedomPay Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
May 30, 05:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 30, 03:00 EDT

Scheduled - DATE: Tuesday, May 30th

MAINTENANCE WINDOW: Tuesday: 3 AM to 5 AM EST // 0700 to 0900 UTC

MAINTENANCE DESCRIPTION:

FreedomPay will be performing system maintenance starting at 3 AM and ending by 5 AM EST (0700 to 0900 UTC).

MAINTENANCE IMPACT:

During the maintenance window there may be intermittent transaction timeouts lasting 1-2 minutes each over a 30 minute time period. During this time period if you receive a timeout please reattempt your transaction.

FreedomPay has taken every appropriate measure to minimize the impact of this maintenance, and does not foresee any ongoing issues as a result of changes to be made.
May 26, 15:11 EDT

Alert: FEXCO Dynamic Currency Conversion Transaction Processing Latency

Resolved - FreedomPay has resolved the transaction processing latency issues and all transaction processing has returned to normal.
May 30, 04:23 EDT

Identified - FreedomPay has identified the issue causing transaction processing latency with FEXCO Dynamic Currency Conversion. FreedomPay's Incident Response team is currently addressing the issue and will update clients once the issue has been resolved.
May 30, 02:56 EDT

Investigating - FreedomPay is currently investigating reports of transaction processing latency with FEXCO Dynamic Currency Conversion. FreedomPay's Incident Response team is currently investigating the incident and will provide additional updates as soon as they arise.
May 29, 23:59 EDT

May 29, 2023

May 28, 2023

No incidents reported.

May 27, 2023

No incidents reported.

May 26, 2023

No incidents reported.

May 25, 2023

No incidents reported.

May 24, 2023

FreedomPay Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
May 24, 05:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 24, 03:00 EDT

Scheduled - DATE: Wednesday, May 24th

MAINTENANCE WINDOW: Wednesday: 3 AM to 5 AM EST // 0700 to 0900 UTC

MAINTENANCE DESCRIPTION:

FreedomPay will be performing system maintenance starting at 3 AM and ending by 5 AM EST (0700 to 0900 UTC).

MAINTENANCE IMPACT:

During the maintenance window there may be intermittent transaction timeouts lasting 1-2 minutes each over a 30 minute time period. During this time period if you receive a timeout please reattempt your transaction.

FreedomPay has taken every appropriate measure to minimize the impact of this maintenance, and does not foresee any ongoing issues as a result of changes to be made.
May 19, 15:06 EDT

May 23, 2023

FreedomPay Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
May 23, 05:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 23, 03:00 EDT

Scheduled - DATE: Tuesday, May 23rd

MAINTENANCE WINDOW: Tuesday: 3 AM to 5 AM EST // 0700 to 0900 UTC

MAINTENANCE DESCRIPTION:

FreedomPay will be performing system maintenance starting at 3 AM and ending by 5 AM EST (0700 to 0900 UTC).

MAINTENANCE IMPACT:

During the maintenance window there may be intermittent transaction timeouts lasting 1-2 minutes each over a 30 minute time period. During this time period if you receive a timeout please reattempt your transaction.

FreedomPay has taken every appropriate measure to minimize the impact of this maintenance, and does not foresee any ongoing issues as a result of changes to be made.
May 19, 15:05 EDT

May 22, 2023

No incidents reported.

May 21, 2023

No incidents reported.

May 20, 2023

Alert: CNH Transaction Processing Issues

Resolved - Transaction processing has returned to normal and all issues have been resolved. For questions or comments, please contact your CNH relationship manager.
May 20, 23:06 EDT

May 19, 2023

Alert: Heartland Transaction Processing Issues

Resolved - Transaction processing has returned to normal and all issues have been resolved. For questions or comments, please contact your Heartland relationship manager.
May 19, 21:08 EDT

Monitoring - FreedomPay is in contact with Heartland, and is continuing to monitor transaction latency and processing timeouts. We will provide an update to our clients once the issue has been resolved.
May 19, 21:03 EDT

Investigating - FreedomPay is currently investigating reports of transaction processing latency and timeouts with Heartland. Support teams are currently investigating the incident and FreedomPay will continue to provide updates to its clients.
May 19, 20:54 EDT

May 18, 2023

No incidents reported.

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