All Systems Operational

FreeWay ? Operational
Tokenization ? Operational
Hosted Payment Page (eCommerce) Operational
Hosted Payment Controls Operational
HPX (eCommerce) Operational
Value Added Services Engine (VAS) Operational
CMW Operational
Hosted FCC ? Operational
TADA Hosted Tokenization and Detokenization ? Operational
Batching Operational
Web Portals Operational
Enterprise Portal Operational
Device Management Portal Operational
Asset Management API Operational
Virtual Terminal Operational
Processors (FreeWay Offramps) Operational
Fiserv Nashville - US (Omnichannel) Operational
Vantiv (WorldPay - US/CA) Operational
TSYS Operational
Global Payments Operational
Heartland Operational
WorldPay Operational
Chase Paymentech Operational
Elavon Operational
Elavon U.K. Operational
Barclaycard (U.K.) Operational
AMEX Direct Operational
Visa ACP Operational
AGCO Operational
Lloyds OmniPay Operational
Lloyds MSIP Operational
Currency Select ? Operational
CNH Operational
WPG (WorldPay) Operational
RedSys Operational
Global Payments UCP U.K. Operational
Global Payments UCP North America Operational
Global Payments UCP APAC Operational
Network International Operational
Network International MPGS Operational
Euronet Operational
Stripe Operational
TransformCo Operational
Gift Card Processors Operational
Ceridian SVS Operational
ValueLink Operational
Givex Operational
Heartland (Gift Cards only) Operational
Vantiv/Mercury (Gift Cards only) Operational
WorldPay (Gift Cards only) Operational
Dynamic Currency Conversion (DCC) Providers Operational
Planet Payments (DCC) Operational
FEXCO (DCC) Operational
Payment Information Proxy Service Operational
Stored Value Operational
P2PE Instruction Manual (PIM) ? Operational
3D Secure ? Operational
Fraud Detection ? Operational
Wallet Operational
OneTimeUse Tokenization API Operational
Shopify Adapter API Operational
Consumer Data Services Operational
UAT ? Operational
Subprocessor List ? Operational
Hosted Payment Link Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
May 14, 2025
Completed - The scheduled maintenance has been completed.
May 14, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 03:00 EDT
Scheduled - DATE: Wednesday, May 14th

MAINTENANCE WINDOW: Wednesday: 3 AM to 5 AM EDT // 0700 to 0900 UTC

MAINTENANCE DESCRIPTION:

FreedomPay will be performing system maintenance starting at 3 AM and ending by 5 AM EDT (0700 to 0900 UTC).

MAINTENANCE IMPACT:

During the maintenance window there may be intermittent transaction timeouts lasting 1-2 minutes each over a 30 minute time period. During this time period if you receive a timeout please reattempt your transaction.

FreedomPay has taken every appropriate measure to minimize the impact of this maintenance, and does not foresee any ongoing issues as a result of changes to be made.

May 9, 10:38 EDT
May 13, 2025
Resolved - Transaction processing has returned to normal and all issues have been resolved.  For questions or comments, please contact your RedSys relationship manager.
May 13, 06:08 EDT
Investigating - FreedomPay is currently investigating reports of transaction processing latency and timeouts with RedSys. Support teams are currently investigating the incident and FreedomPay will continue to provide updates to its clients.
May 13, 05:46 EDT
Completed - The scheduled maintenance has been completed.
May 13, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 03:00 EDT
Scheduled - DATE: Tuesday, May 13th

MAINTENANCE WINDOW: Tuesday: 3 AM to 5 AM EDT // 0700 to 0900 UTC

MAINTENANCE DESCRIPTION:

FreedomPay will be performing system maintenance starting at 3 AM and ending by 5 AM EDT (0700 to 0900 UTC).

MAINTENANCE IMPACT:

During the maintenance window there may be intermittent transaction timeouts lasting 1-2 minutes each over a 30 minute time period. During this time period if you receive a timeout please reattempt your transaction.

FreedomPay has taken every appropriate measure to minimize the impact of this maintenance, and does not foresee any ongoing issues as a result of changes to be made.

May 9, 10:37 EDT
Resolved - Transaction processing has returned to normal and all issues have been resolved.  For questions or comments, please contact your Global Payments UCP APAC relationship manager.
May 13, 04:50 EDT
Investigating - FreedomPay is currently investigating reports of transaction processing latency and timeouts with Global Payments UCP APAC. Support teams are currently investigating the incident and FreedomPay will continue to provide updates to its clients.
May 13, 01:20 EDT
May 12, 2025
Completed - The scheduled maintenance has been completed.
May 12, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 03:00 EDT
Scheduled - DATE: Monday, May 12th

MAINTENANCE WINDOW: Monday: 3 AM to 5 AM EDT // 0700 to 0900 UTC

MAINTENANCE DESCRIPTION:

FreedomPay will be performing system maintenance starting at 3 AM and ending by 5 AM EDT (0700 to 0900 UTC).

MAINTENANCE IMPACT:

During the maintenance window there may be intermittent transaction timeouts lasting 1-2 minutes each over a 30 minute time period. During this time period if you receive a timeout please reattempt your transaction.

FreedomPay has taken every appropriate measure to minimize the impact of this maintenance, and does not foresee any ongoing issues as a result of changes to be made.

May 9, 10:36 EDT
May 11, 2025

No incidents reported.

May 10, 2025

No incidents reported.

May 9, 2025

No incidents reported.

May 8, 2025

No incidents reported.

May 7, 2025
Completed - The scheduled maintenance has been completed.
May 7, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 03:00 EDT
Scheduled - DATE: Wednesday, May 7th

MAINTENANCE WINDOW: Wednesday: 3 AM to 5 AM EDT // 0700 to 0900 UTC

MAINTENANCE DESCRIPTION:

FreedomPay will be performing system maintenance starting at 3 AM and ending by 5 AM EDT (0700 to 0900 UTC).

MAINTENANCE IMPACT:

During the maintenance window there may be intermittent transaction timeouts lasting 1-2 minutes each over a 30 minute time period. During this time period if you receive a timeout please reattempt your transaction.

FreedomPay has taken every appropriate measure to minimize the impact of this maintenance, and does not foresee any ongoing issues as a result of changes to be made.

May 2, 09:54 EDT
May 6, 2025
Resolved - Transaction processing has returned to normal and all issues have been resolved.
May 6, 21:41 EDT
Investigating - FreedomPay is currently investigating reports of transaction processing latency and timeouts with Network International. Support teams are currently investigating the incident and FreedomPay will continue to provide updates to its clients.
May 6, 21:05 EDT
Completed - The scheduled maintenance has been completed.
May 6, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 03:00 EDT
Scheduled - DATE: Tuesday, May 6th

MAINTENANCE WINDOW: Tuesday: 3 AM to 5 AM EDT // 0700 to 0900 UTC

MAINTENANCE DESCRIPTION:

FreedomPay will be performing system maintenance starting at 3 AM and ending by 5 AM EDT (0700 to 0900 UTC).

MAINTENANCE IMPACT:

During the maintenance window there may be intermittent transaction timeouts lasting 1-2 minutes each over a 30 minute time period. During this time period if you receive a timeout please reattempt your transaction.

FreedomPay has taken every appropriate measure to minimize the impact of this maintenance, and does not foresee any ongoing issues as a result of changes to be made.

May 2, 09:53 EDT
May 5, 2025

No incidents reported.

May 4, 2025
Resolved - Transaction processing has returned to normal and all issues have been resolved. For questions or comments, please contact your Fiserv Nashville - US (Omnichannel) relationship manager.
May 4, 16:27 EDT
Investigating - FreedomPay is currently investigating reports of transaction processing latency and timeouts with First Data Nashville. Support teams are currently investigating the incident and FreedomPay will continue to provide updates to its clients.
May 4, 15:28 EDT
May 3, 2025
Resolved - Transaction processing has returned to normal and all issues have been resolved. For questions or comments, please contact your Fiserv Nashville - US (Omnichannel) relationship manager.
May 3, 17:51 EDT
Investigating - FreedomPay is currently investigating reports of transaction processing latency and timeouts with First Data Nashville. Support teams are currently investigating the incident and FreedomPay will continue to provide updates to its clients.
May 3, 14:32 EDT
Resolved - Transaction processing has returned to normal and all issues have been resolved. For questions or comments, please contact your Fiserv Nashville - US (Omnichannel) relationship manager.
May 3, 16:03 EDT
May 2, 2025
Resolved - Transaction processing has returned to normal and all issues have been resolved. For questions or comments, please contact your Fiserv Nashville - US (Omnichannel) relationship manager.
May 2, 15:09 EDT
Monitoring - FreedomPay is in contact with Fiserv Nashville - US, and is continuing to monitor transaction latency and processing timeouts. We will provide an update to our clients once the issue has been resolved.
May 2, 14:09 EDT
Investigating - FreedomPay is currently investigating reports of transaction processing latency and timeouts with First Data Nashville. Support teams are currently investigating the incident and FreedomPay will continue to provide updates to its clients.
May 2, 13:50 EDT
Resolved - FreedomPay has resolved the transaction processing latency issues and all transaction processing has returned to normal.
May 2, 13:47 EDT
Investigating - FreedomPay is currently investigating reports of transaction processing latency with Freeway, FreedomPay's payment gateway.  FreedomPay's Incident Response team is currently investigating the incident and will provide additional updates as soon as they arise.
May 2, 13:34 EDT
May 1, 2025

No incidents reported.

Apr 30, 2025
Completed - The scheduled maintenance has been completed.
Apr 30, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 30, 03:00 EDT
Scheduled - DATE: Wednesday, April 30th

MAINTENANCE WINDOW: Wednesday: 3 AM to 5 AM EDT // 0700 to 0900 UTC

MAINTENANCE DESCRIPTION:

FreedomPay will be performing system maintenance starting at 3 AM and ending by 5 AM EDT (0700 to 0900 UTC).

MAINTENANCE IMPACT:

During the maintenance window there may be intermittent transaction timeouts lasting 1-2 minutes each over a 30 minute time period. During this time period if you receive a timeout please reattempt your transaction.

FreedomPay has taken every appropriate measure to minimize the impact of this maintenance, and does not foresee any ongoing issues as a result of changes to be made.

Apr 25, 10:25 EDT