All Systems Operational
FreeWay ? Operational
Tokenization ? Operational
Hosted Payment Page (eCommerce) Operational
Hosted Payment Controls Operational
Value Added Services Engine (VAS) Operational
Hosted FCC ? Operational
TADA Hosted Tokenization and Detokenization ? Operational
Batching Operational
Web Portals Operational
Enterprise Portal Operational
Device Management Portal Operational
Asset Management API Operational
Processors (FreeWay Offramps) Operational
First Data Operational
Vantiv (WorldPay - US/CA) Operational
TSYS Operational
Global Payments Operational
Heartland Operational
WorldPay Operational
Chase Paymentech Operational
Elavon Operational
Elavon U.K. Operational
Barclaycard (U.K.) Operational
AMEX Direct Operational
Visa ACP Operational
AGCO Operational
Lloyds OmniPay Operational
Lloyds MSIP Operational
Currency Select ? Operational
CNH Operational
WPG (WorldPay) Operational
RedSys Operational
Global Payments UCP U.K. Operational
Global Payments UCP North America Operational
Global Payments UCP APAC Operational
Network International Operational
Network International MPGS Operational
Euronet Operational
Gift Card Processors Operational
Ceridian SVS Operational
ValueLink Operational
Givex Operational
Heartland (Gift Cards only) Operational
Vantiv/Mercury (Gift Cards only) Operational
WorldPay (Gift Cards only) Operational
Dynamic Currency Conversion (DCC) Providers Operational
Planet Payments (DCC) Operational
FEXCO (DCC) Operational
Payment Information Proxy Service Operational
Stored Value Operational
P2PE Instruction Manual (PIM) ? Operational
3D Secure ? Operational
Fraud Detection ? Operational
Wallet Operational
OneTimeUse Tokenization API Operational
90 days ago
100.0 % uptime
Today
Shopify Adapter API Operational
Consumer Data Services Operational
UAT ? Operational
Subprocessor List ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
FreedomPay Scheduled Maintenance May 29, 2024 03:00-05:00 EDT
DATE: Wednesday, May 29th

MAINTENANCE WINDOW: Wednesday: 3 AM to 5 AM EST // 0700 to 0900 UTC

MAINTENANCE DESCRIPTION:

FreedomPay will be performing system maintenance starting at 3 AM and ending by 5 AM EST (0700 to 0900 UTC).

MAINTENANCE IMPACT:

During the maintenance window there may be intermittent transaction timeouts lasting 1-2 minutes each over a 30 minute time period. During this time period if you receive a timeout please reattempt your transaction.

FreedomPay has taken every appropriate measure to minimize the impact of this maintenance, and does not foresee any ongoing issues as a result of changes to be made.

Posted on May 24, 2024 - 09:35 EDT
Past Incidents
May 28, 2024
Completed - The scheduled maintenance has been completed.
May 28, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 28, 03:00 EDT
Scheduled - DATE: Tuesday, May 28th

MAINTENANCE WINDOW: Tuesday: 3 AM to 5 AM EST // 0700 to 0900 UTC

MAINTENANCE DESCRIPTION:

FreedomPay will be performing system maintenance starting at 3 AM and ending by 5 AM EST (0700 to 0900 UTC).

MAINTENANCE IMPACT:

During the maintenance window there may be intermittent transaction timeouts lasting 1-2 minutes each over a 30 minute time period. During this time period if you receive a timeout please reattempt your transaction.

FreedomPay has taken every appropriate measure to minimize the impact of this maintenance, and does not foresee any ongoing issues as a result of changes to be made.

May 24, 09:33 EDT
May 27, 2024

No incidents reported.

May 26, 2024

No incidents reported.

May 25, 2024

No incidents reported.

May 24, 2024

No incidents reported.

May 23, 2024

No incidents reported.

May 22, 2024
Completed - The scheduled maintenance has been completed.
May 22, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 22, 03:00 EDT
Update - We will be undergoing scheduled maintenance during this time.
May 17, 09:41 EDT
Scheduled - DATE: Wednesday, May 22nd

MAINTENANCE WINDOW: Wednesday: 3 AM to 5 AM EST // 0700 to 0900 UTC

MAINTENANCE DESCRIPTION:

FreedomPay will be performing system maintenance starting at 3 AM and ending by 5 AM EST (0700 to 0900 UTC).

MAINTENANCE IMPACT:

During the maintenance window there may be intermittent transaction timeouts lasting 1-2 minutes each over a 30 minute time period. During this time period if you receive a timeout please reattempt your transaction.

FreedomPay has taken every appropriate measure to minimize the impact of this maintenance, and does not foresee any ongoing issues as a result of changes to be made.

May 22, 03:00 EDT
May 21, 2024
Completed - The scheduled maintenance has been completed.
May 21, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 03:00 EDT
Update - We will be undergoing scheduled maintenance during this time.
May 17, 09:34 EDT
Scheduled - DATE: Tuesday, May 21th

MAINTENANCE WINDOW: Tuesday: 3 AM to 5 AM EST // 0700 to 0900 UTC

MAINTENANCE DESCRIPTION:

FreedomPay will be performing system maintenance starting at 3 AM and ending by 5 AM EST (0700 to 0900 UTC).

MAINTENANCE IMPACT:

During the maintenance window there may be intermittent transaction timeouts lasting 1-2 minutes each over a 30 minute time period. During this time period if you receive a timeout please reattempt your transaction.

FreedomPay has taken every appropriate measure to minimize the impact of this maintenance, and does not foresee any ongoing issues as a result of changes to be made.

May 21, 09:32 EDT
May 20, 2024

No incidents reported.

May 19, 2024

No incidents reported.

May 18, 2024

No incidents reported.

May 17, 2024
Completed - The scheduled maintenance has been completed.
May 17, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 03:00 EDT
Scheduled - DATE: Friday, May 17th

MAINTENANCE WINDOW: 3:00 AM to 5:00 AM EST

MAINTENANCE DESCRIPTION:

FreedomPay will be performing system maintenance starting at 3:00 AM and ending by 5:00 AM EST.

MAINTENANCE IMPACT:

This maintenance is categorized as unscheduled due to the reduced notice window, however, it is not expected to impact clients. During the maintenance there are no expected outages with the FreedomPay system.

FreedomPay has taken every appropriate measure to minimize the impact of this maintenance, and does not foresee any ongoing issues as a result of changes to be made.

May 16, 21:07 EDT
Resolved - FreedomPay has resolved the transaction processing latency issues and all transaction processing has returned to normal.
May 17, 04:36 EDT
Identified - FreedomPay has identified the issue causing transaction processing latency with Asset Management API.  FreedomPay's Incident Response team is currently addressing the issue and will update clients once the issue has been resolved.
May 17, 02:43 EDT
Investigating - FreedomPay is currently investigating reports of transaction processing latency with Asset Management API.  FreedomPay's Incident Response team is currently investigating the incident and will provide additional updates as soon as they arise.
May 17, 00:54 EDT
May 16, 2024

No incidents reported.

May 15, 2024
Completed - The scheduled maintenance has been completed.
May 15, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 03:00 EDT
Scheduled - DATE: Wednesday, May 15th

MAINTENANCE WINDOW: Wednesday: 3 AM to 5 AM EST // 0700 to 0900 UTC

MAINTENANCE DESCRIPTION:

FreedomPay will be performing system maintenance starting at 3 AM and ending by 5 AM EST (0700 to 0900 UTC).

MAINTENANCE IMPACT:

During the maintenance window there may be intermittent transaction timeouts lasting 1-2 minutes each over a 30 minute time period. During this time period if you receive a timeout please reattempt your transaction.

FreedomPay has taken every appropriate measure to minimize the impact of this maintenance, and does not foresee any ongoing issues as a result of changes to be made.

May 10, 12:02 EDT
May 14, 2024
Resolved - FreedomPay has resolved the Enterprise Portal latency and all has returned to normal.
May 14, 12:09 EDT
Investigating - FreedomPay is currently investigating reports of latency with Enterprise Portal.  FreedomPay's Incident Response team is currently investigating the incident and will provide additional updates as soon as they arise.
May 14, 11:22 EDT
Completed - The scheduled maintenance has been completed.
May 14, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 03:00 EDT
Scheduled - DATE: Tuesday, May 14th

MAINTENANCE WINDOW: Tuesday: 3 AM to 5 AM EST // 0700 to 0900 UTC

MAINTENANCE DESCRIPTION:

FreedomPay will be performing system maintenance starting at 3 AM and ending by 5 AM EST (0700 to 0900 UTC).

MAINTENANCE IMPACT:

During the maintenance window there may be intermittent transaction timeouts lasting 1-2 minutes each over a 30 minute time period. During this time period if you receive a timeout please reattempt your transaction.

FreedomPay has taken every appropriate measure to minimize the impact of this maintenance, and does not foresee any ongoing issues as a result of changes to be made.

May 10, 12:00 EDT