All Systems Operational
FreeWay ? Operational
Tokenization ? Operational
Hosted Payment Page (eCommerce) Operational
Hosted Payment Controls Operational
Value Added Services Engine (VAS) Operational
Hosted FCC ? Operational
TADA Hosted Tokenization and Detokenization ? Operational
Batching Operational
Web Portals Operational
Enterprise Portal Operational
Device Management Portal Operational
Asset Management API Operational
Processors (FreeWay Offramps) Operational
First Data Operational
Vantiv Operational
TSYS Operational
Global Payments Operational
Heartland Operational
WorldPay Operational
Chase Paymentech Operational
Elavon Operational
Elavon U.K. Operational
Barclaycard (U.K.) Operational
AMEX Direct Operational
Visa ACP Operational
AGCO Operational
Lloyds OmniPay Operational
Lloyds MSIP Operational
Currency Select ? Operational
Gift Card Processors Operational
Ceridian SVS Operational
ValueLink Operational
Givex Operational
Heartland (Gift Cards only) Operational
Vantiv/Mercury (Gift Cards only) Operational
WorldPay (Gift Cards only) Operational
Dynamic Currency Conversion (DCC) Providers Operational
Planet Payments (DCC) Operational
FEXCO (DCC) Operational
Payment Information Proxy Service Operational
Stored Value Operational
P2PE Instruction Manual (PIM) ? Operational
3D Secure ? Operational
Fraud Detection ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
FreedomPay Scheduled Maintenance Dec 7, 2022 03:00-05:00 EST
DATE: Wednesday, December 7th

MAINTENANCE WINDOW: Wednesday: 3 AM to 5 AM EST // 0800 to 1000 UTC

MAINTENANCE DESCRIPTION:

FreedomPay will be performing system maintenance starting at 3 AM and ending by 5 AM EST (0800 to 1000 UTC).

MAINTENANCE IMPACT:

During the maintenance window there may be intermittent transaction timeouts lasting 1-2 minutes each over a 30 minute time period. During this time period if you receive a timeout please reattempt your transaction.

FreedomPay has taken every appropriate measure to minimize the impact of this maintenance, and does not foresee any ongoing issues as a result of changes to be made.

Posted on Dec 02, 2022 - 22:49 EST
Past Incidents
Dec 6, 2022
Completed - The scheduled maintenance has been completed.
Dec 6, 05:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 6, 03:00 EST
Scheduled - DATE: Tuesday, December 6th

MAINTENANCE WINDOW: Tuesday: 3 AM to 5 AM EST // 0800 to 1000 UTC

MAINTENANCE DESCRIPTION:

FreedomPay will be performing system maintenance starting at 3 AM and ending by 5 AM EST (0800 to 1000 UTC).

MAINTENANCE IMPACT:

During the maintenance window there may be intermittent transaction timeouts lasting 1-2 minutes each over a 30 minute time period. During this time period if you receive a timeout please reattempt your transaction.

FreedomPay has taken every appropriate measure to minimize the impact of this maintenance, and does not foresee any ongoing issues as a result of changes to be made.

Dec 2, 22:45 EST
Dec 5, 2022

No incidents reported.

Dec 4, 2022

No incidents reported.

Dec 3, 2022

No incidents reported.

Dec 2, 2022

No incidents reported.

Dec 1, 2022

No incidents reported.

Nov 30, 2022
Resolved - 3D Secure transaction processing has returned to normal and all issues have been resolved.
Nov 30, 09:16 EST
Update - Mastercard has reported an increase in latency and connectivity issues today that have led to an increase in Directory Server timeouts causing Lookup/Enrollment messages to result in Enrollment Status = U or B.

Start Time: 30-Nov-2022 08:25 GMT

By 10:10 GMT, the vast majority of these timeouts have subsided. The only remaining impact is specifically for 3DS 1.0 traffic in the India region.

Cardinal engineers have been actively engaged with Mastercard throughout this impact window. Mastercard is aware and working on a resolution. They do not have an ETA on a fix at this time, but we will continue to communicate updates from their team as we receive them.
Please let us know if you have any questions or concerns at this time.

Nov 30, 06:20 EST
Monitoring - Mastercard is reporting to us that all major markets outside of India should have seen a majority of transaction impact come to an end. Mastercard has informed Cardinal that all of their requisite teams are presently engaged with the issue, and are working towards full restoration of services. As of 5:23 EST, they have no ETA for when this will be accomplished. We will continue to communicate with them closely and provide updates as we have them
Nov 30, 05:54 EST
Update - Mastercard has restored services in many major markets, though we are still monitoring significant impact in the India market.

Cardinal is continuing to work with Mastercard to determine if the situation is now fully restored, or if further fixes are required. Thank you for your patience.

Nov 30, 04:52 EST
Update - Cardinal can confirm the outage issue began at 30-Nov-2022, at 8:25 GMT.

Mastercard is reporting some restoration to services in some regions. The issue is still under investigation, no root cause has been determined, and they are still working to reach a full restoration of services.

We will continue to monitor and communicate with Mastercard, and with you, in order to ensure the swiftest resolution to the issue.

Nov 30, 04:32 EST
Update - From Cardinal:
Mastercard Securecode has confirmed that they have turned off all 3D Secure processing for Mastercard transactions. This is impacting all transactions across VCAS and Centinel systems. At this time, Cardinal is in close contact with Mastercard, who are working to correct the issue. We will be providing regular updates to this issue as we receive them, and are continuing to track impacts to Cardinal customers.

Nov 30, 04:10 EST
Update - Cardinal is having some issues on their end
Confirmed by their status page
https://cardinalcommercecorporation.statuspage.io/
Investigating - Cardinal monitoring has detected intermittent issues processing consumer authentication (3DS) transactions with Mastercard Secure Code. We are investigating the cause and working urgently to resolve the issue.

Nov 30, 04:04 EST
Investigating - FreedomPay is currently investigating reports of transaction processing latency and timeouts with our 3D Secure provider. Support teams are currently investigating the incident and FreedomPay will continue to provide updates to its clients
Nov 30, 04:03 EST
Completed - The scheduled maintenance has been completed.
Nov 30, 05:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 30, 03:00 EST
Scheduled - DATE: Wednesday, November 30th

MAINTENANCE WINDOW: Wednesday: 3 AM to 5 AM EST // 0800 to 1000 UTC

MAINTENANCE DESCRIPTION:

FreedomPay will be performing system maintenance starting at 3 AM and ending by 5 AM EST (0800 to 1000 UTC).

MAINTENANCE IMPACT:

During the maintenance window there may be intermittent transaction timeouts lasting 1-2 minutes each over a 30 minute time period. During this time period if you receive a timeout please reattempt your transaction.

FreedomPay has taken every appropriate measure to minimize the impact of this maintenance, and does not foresee any ongoing issues as a result of changes to be made.

Nov 23, 13:38 EST
Nov 29, 2022
Completed - The scheduled maintenance has been completed.
Nov 29, 05:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 03:00 EST
Scheduled - DATE: Tuesday, November 29th

MAINTENANCE WINDOW: Wednesday: 3 AM to 5 AM EST // 0800 to 1000 UTC

MAINTENANCE DESCRIPTION:

FreedomPay will be performing network maintenance starting at 3 AM and ending by 5 AM EST (0800 to 1000 UTC).

MAINTENANCE IMPACT:

During this maintenance window there may be intermittent transaction timeouts lasting 5 - 6 minutes each and increased latency to FreedomPay services. During this time period if you receive a timeout please reattempt your transaction.

FreedomPay has taken every appropriate measure to minimize the impact of this maintenance, and does not foresee any ongoing issues as a result of changes to be made.

Nov 23, 13:43 EST
Nov 28, 2022

No incidents reported.

Nov 27, 2022

No incidents reported.

Nov 26, 2022

No incidents reported.

Nov 25, 2022

No incidents reported.

Nov 24, 2022

No incidents reported.

Nov 23, 2022
Completed - The scheduled maintenance has been completed.
Nov 23, 05:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 03:00 EST
Scheduled - DATE: Wednesday, October 23rd

MAINTENANCE WINDOW: Wednesday: 3 AM to 5 AM EST // 0800 to 1000 UTC

MAINTENANCE DESCRIPTION:

FreedomPay will be performing system maintenance starting at 3 AM and ending by 5 AM EST (0800 to 1000 UTC).

MAINTENANCE IMPACT:

During the maintenance window there may be intermittent transaction timeouts lasting 1-2 minutes each over a 30 minute time period. During this time period if you receive a timeout please reattempt your transaction.

FreedomPay has taken every appropriate measure to minimize the impact of this maintenance, and does not foresee any ongoing issues as a result of changes to be made.

Nov 18, 15:11 EST
Nov 22, 2022
Completed - The scheduled maintenance has been completed.
Nov 22, 05:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 22, 03:00 EST
Scheduled - DATE: Tuesday, October 22nd

MAINTENANCE WINDOW: Tuesday: 3 AM to 5 AM EST // 0800 to 1000 UTC

MAINTENANCE DESCRIPTION:

FreedomPay will be performing system maintenance starting at 3 AM and ending by 5 AM EST (0800 to 1000 UTC).

MAINTENANCE IMPACT:

During the maintenance window there may be intermittent transaction timeouts lasting 1-2 minutes each over a 30 minute time period. During this time period if you receive a timeout please reattempt your transaction.

FreedomPay has taken every appropriate measure to minimize the impact of this maintenance, and does not foresee any ongoing issues as a result of changes to be made.

Nov 18, 15:10 EST