FreedomPay Status

All Systems Operational

FreeWay Operational

Tokenization Operational

Hosted Payment Page (eCommerce) Operational

Hosted Payment Controls Operational

Value Added Services Engine (VAS) Operational

Hosted FCC Operational

Batching Operational

Web Portals Operational

Enterprise Portal Operational

Device Management Portal Operational

Asset Management API Operational

Processors (FreeWay Offramps) Operational

First Data Operational

Vantiv Operational

TSYS Operational

Global Payments Operational

Heartland Operational

WorldPay Operational

Chase Paymentech Operational

Elavon Operational

Elavon U.K. Operational

Barclaycard (U.K.) Operational

AMEX Direct Operational

Visa ACP Operational

AGCO Operational

Lloyds OmniPay Operational

Lloyds MSIP Operational

Currency Select Operational

Gift Card Processors Operational

Ceridian SVS Operational

ValueLink Operational

Givex Operational

Heartland (Gift Cards only) Operational

Vantiv/Mercury (Gift Cards only) Operational

WorldPay (Gift Cards only) Operational

Dynamic Currency Conversion (DCC) Providers Operational

Planet Payments (DCC) Operational

FEXCO (DCC) Operational

Payment Information Proxy Service Operational

Stored Value Operational

P2PE Instruction Manual (PIM) Operational

3D Secure Operational

Fraud Detection Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jun 30, 2022

Alert: Enterprise Portal Report Generation

Resolved - FreedomPay has resolved the report generation issues with Enterprise Portal and all reports are generating as expected.
Jun 30, 05:23 EDT

Identified - FreedomPay has identified the issue causing report generation issues with Enterprise Portal. FreedomPay's Incident Response team is currently addressing the issue and will update clients once the issue has been resolved.
Jun 30, 03:54 EDT

Investigating - FreedomPay is currently investigating report generation issues with Enterprise Portal. Transaction processing is not impacted. FreedomPay's Incident Response team is currently investigating the incident and will provide additional updates as soon as they arise.
Jun 30, 03:40 EDT

Jun 29, 2022

FreedomPay Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Jun 29, 05:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 29, 03:00 EDT

Scheduled - DATE: Wednesday, June 29th

MAINTENANCE WINDOW: Wednesday: 3 AM to 5 AM EDT // 0700 to 0900 UTC

MAINTENANCE DESCRIPTION:

FreedomPay will be performing system maintenance starting at 3 AM and ending by 5 AM EDT (0700 to 0900 UTC).

MAINTENANCE IMPACT:

During the maintenance window there may be intermittent transaction timeouts lasting 1-2 minutes each over a 30 minute time period. During this time period if you receive a timeout please reattempt your transaction.

FreedomPay has taken every appropriate measure to minimize the impact of this maintenance, and does not foresee any ongoing issues as a result of changes to be made.
Jun 24, 15:19 EDT

Jun 28, 2022

FreedomPay Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Jun 28, 05:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 28, 03:00 EDT

Scheduled - DATE: Tuesday, June 28th

MAINTENANCE WINDOW: Tuesday: 3 AM to 5 AM EDT // 0700 to 0900 UTC

MAINTENANCE DESCRIPTION:

FreedomPay will be performing system maintenance starting at 3 AM and ending by 5 AM EDT (0700 to 0900 UTC).

MAINTENANCE IMPACT:

During the maintenance window there may be intermittent transaction timeouts lasting 1-2 minutes each over a 30 minute time period. During this time period if you receive a timeout please reattempt your transaction.

FreedomPay has taken every appropriate measure to minimize the impact of this maintenance, and does not foresee any ongoing issues as a result of changes to be made.
Jun 24, 15:18 EDT

Jun 27, 2022

No incidents reported.

Jun 26, 2022

No incidents reported.

Jun 25, 2022

No incidents reported.

Jun 24, 2022

No incidents reported.

Jun 23, 2022

No incidents reported.

Jun 22, 2022

FreedomPay Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Jun 22, 05:01 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 22, 03:00 EDT

Scheduled - DATE: Wednesday, June 22nd

MAINTENANCE WINDOW: Wednesday: 3 AM to 5 AM EDT // 0700 to 0900 UTC

MAINTENANCE DESCRIPTION:

FreedomPay will be performing system maintenance starting at 3 AM and ending by 5 AM EDT (0700 to 0900 UTC).

MAINTENANCE IMPACT:

During the maintenance window there may be intermittent transaction timeouts lasting 1-2 minutes each over a 30 minute time period. During this time period if you receive a timeout please reattempt your transaction.

FreedomPay has taken every appropriate measure to minimize the impact of this maintenance, and does not foresee any ongoing issues as a result of changes to be made.
Jun 17, 15:03 EDT

Jun 21, 2022

Alert: AGCO Transaction Processing Issues

Resolved - Transaction processing has returned to normal and all issues have been resolved. For questions or comments, please contact your AGCO relationship manager.
Jun 21, 14:20 EDT

Monitoring - FreedomPay is in contact with AGCO, and is continuing to monitor transaction latency and processing timeouts. We will provide an update to our clients once the issue has been resolved.
Jun 21, 13:32 EDT

Investigating - FreedomPay is currently investigating reports of transaction processing latency and timeouts with AGCO. Support teams are currently investigating the incident and FreedomPay will continue to provide updates to its clients.
Jun 21, 12:32 EDT

FreedomPay Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Jun 21, 05:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 21, 03:00 EDT

Scheduled - DATE: Tuesday, June 21st

MAINTENANCE WINDOW: Tuesday: 3 AM to 5 AM EDT // 0700 to 0900 UTC

MAINTENANCE DESCRIPTION:

FreedomPay will be performing system maintenance starting at 3 AM and ending by 5 AM EDT (0700 to 0900 UTC).

MAINTENANCE IMPACT:

During the maintenance window there may be intermittent transaction timeouts lasting 1-2 minutes each over a 30 minute time period. During this time period if you receive a timeout please reattempt your transaction.

FreedomPay has taken every appropriate measure to minimize the impact of this maintenance, and does not foresee any ongoing issues as a result of changes to be made.
Jun 17, 15:02 EDT

Alert: 3D Secure Transaction Processing Issues

Resolved - 3D Secure transaction processing has returned to normal and all issues have been resolved.
Jun 21, 04:09 EDT

Update - We are continuing to investigate this issue.
Jun 21, 03:13 EDT

Investigating - FreedomPay is currently investigating reports of transaction processing latency and timeouts with our 3D Secure provider. Support teams are currently investigating the incident and FreedomPay will continue to provide updates to its clients
Jun 21, 03:13 EDT

Jun 20, 2022

No incidents reported.

Jun 19, 2022

No incidents reported.

Jun 18, 2022

No incidents reported.

Jun 17, 2022

No incidents reported.

Jun 16, 2022

No incidents reported.