FreedomPay Status

All Systems Operational

Uptime over the past 90 days. View historical uptime.

FreeWay Operational

Tokenization Operational

Hosted Payment Page (eCommerce) Operational

Hosted Payment Controls Operational

Value Added Services Engine (VAS) Operational

Hosted FCC Operational

TADA Hosted Tokenization and Detokenization Operational

Batching Operational

Web Portals Operational

Enterprise Portal Operational

Device Management Portal Operational

Asset Management API Operational

Processors (FreeWay Offramps) Operational

First Data Operational

Vantiv (WorldPay - US/CA) Operational

TSYS Operational

Global Payments Operational

Heartland Operational

WorldPay Operational

Chase Paymentech Operational

Elavon Operational

Elavon U.K. Operational

Barclaycard (U.K.) Operational

AMEX Direct Operational

Visa ACP Operational

AGCO Operational

Lloyds OmniPay Operational

Lloyds MSIP Operational

Currency Select Operational

CNH Operational

WPG (WorldPay) Operational

RedSys Operational

Gift Card Processors Operational

Ceridian SVS Operational

ValueLink Operational

Givex Operational

Heartland (Gift Cards only) Operational

Vantiv/Mercury (Gift Cards only) Operational

WorldPay (Gift Cards only) Operational

Dynamic Currency Conversion (DCC) Providers Operational

Planet Payments (DCC) Operational

FEXCO (DCC) Operational

Payment Information Proxy Service Operational

Stored Value Operational

P2PE Instruction Manual (PIM) Operational

3D Secure Operational

Fraud Detection Operational

Wallet Operational

OneTimeUse Tokenization API Operational

90 days ago

100.0 % uptime

Today

Shopify Adapter API Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

FreedomPay Scheduled Maintenance Dec 6, 2023 03:00-05:00 EST

DATE: Wednesday, December 6th

MAINTENANCE WINDOW: Wednesday: 3 AM to 5 AM EST // 0800 to 1000 UTC

MAINTENANCE DESCRIPTION:

FreedomPay will be performing system maintenance starting at 3 AM and ending by 5 AM EST (0800 to 1000 UTC).

MAINTENANCE IMPACT:

During the maintenance window there may be intermittent transaction timeouts lasting 1-2 minutes each over a 30 minute time period. During this time period if you receive a timeout please reattempt your transaction.

FreedomPay has taken every appropriate measure to minimize the impact of this maintenance, and does not foresee any ongoing issues as a result of changes to be made.
Posted on Dec 01, 2023 - 09:43 EST

Past Incidents

Dec 5, 2023

FreedomPay Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Dec 5, 05:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 03:00 EST

Scheduled - DATE: Tuesday, December 5th

MAINTENANCE WINDOW: Tuesday: 3 AM to 5 AM EST // 0800 to 1000 UTC

MAINTENANCE DESCRIPTION:

FreedomPay will be performing system maintenance starting at 3 AM and ending by 5 AM EST (0800 to 1000 UTC).

MAINTENANCE IMPACT:

During the maintenance window there may be intermittent transaction timeouts lasting 1-2 minutes each over a 30 minute time period. During this time period if you receive a timeout please reattempt your transaction.

FreedomPay has taken every appropriate measure to minimize the impact of this maintenance, and does not foresee any ongoing issues as a result of changes to be made.
Dec 1, 09:42 EST

Alert: TSYS Transaction Processing Issues

Resolved - Transaction processing has returned to normal and all issues have been resolved. For questions or comments, please contact your TSYS relationship manager.
Dec 5, 03:49 EST

Investigating - FreedomPay is currently investigating reports of transaction processing latency and timeouts with TSYS. Support teams are currently investigating the incident and FreedomPay will continue to provide updates to its clients.
Dec 5, 03:27 EST

Dec 4, 2023

Alert: Value Added Services Engine Transaction Processing Latency

Resolved - FreedomPay has resolved the issues on Value Added Services and all transaction processing has returned to normal.
Dec 4, 10:15 EST

Investigating - FreedomPay is currently investigating reports of issues with Value Added Services Engine. FreedomPay's Incident Response team is currently investigating the incident and will provide additional updates as soon as they arise.
Dec 4, 09:36 EST

Dec 3, 2023

No incidents reported.

Dec 2, 2023

Update: Global Payments Transaction Processing Issues

Resolved - Transaction processing has returned to normal and all issues have been resolved. For questions or comments, please contact your Global Payments relationship manager.
Dec 2, 04:46 EST

Monitoring - FreedomPay is in contact with Global Payments, and is continuing to monitor transaction latency and processing timeouts. We will provide an update to our clients once the issue has been resolved.
Dec 2, 02:43 EST

Dec 1, 2023

No incidents reported.

Nov 30, 2023

Alert: AGCO Transaction Processing Issues

Resolved - Transaction processing has returned to normal and all issues have been resolved. For questions or comments, please contact your AGCO relationship manager.
Nov 30, 09:03 EST

Investigating - FreedomPay is currently investigating reports of transaction processing latency and timeouts with AGCO. Support teams are currently investigating the incident and FreedomPay will continue to provide updates to its clients.
Nov 30, 09:00 EST

FreedomPay Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Nov 30, 05:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 30, 03:01 EST

Scheduled - DATE: Thursday, November 30th

MAINTENANCE WINDOW: Thursday: 3 AM to 5 AM EST // 0800 to 1000 UTC

MAINTENANCE DESCRIPTION:

FreedomPay will be performing system maintenance starting at 3 AM and ending by 5 AM EST (0800 to 1000 UTC).

MAINTENANCE IMPACT:

During the maintenance window there may be intermittent transaction timeouts lasting 1-2 minutes each over a 30 minute time period. During this time period if you receive a timeout please reattempt your transaction.

FreedomPay has taken every appropriate measure to minimize the impact of this maintenance, and does not foresee any ongoing issues as a result of changes to be made.
Nov 29, 21:38 EST

Nov 29, 2023

FreedomPay Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Nov 29, 05:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 03:00 EST

Scheduled - DATE: Wednesday, November 29th

MAINTENANCE WINDOW: Wednesday: 3 AM to 5 AM EST // 0800 to 1000 UTC

MAINTENANCE DESCRIPTION:

FreedomPay will be performing system maintenance starting at 3 AM and ending by 5 AM EST (0800 to 1000 UTC).

MAINTENANCE IMPACT:

During the maintenance window there may be intermittent transaction timeouts lasting 1-2 minutes each over a 30 minute time period. During this time period if you receive a timeout please reattempt your transaction.

FreedomPay has taken every appropriate measure to minimize the impact of this maintenance, and does not foresee any ongoing issues as a result of changes to be made.
Nov 24, 09:44 EST

Nov 28, 2023

FreedomPay Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Nov 28, 05:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 28, 03:00 EST

Scheduled - DATE: Tuesday November 28th

MAINTENANCE WINDOW: Tuesday: 3 AM to 5 AM EST // 0800 to 1000 UTC

MAINTENANCE DESCRIPTION:

FreedomPay will be performing system maintenance starting at 3 AM and ending by 5 AM EST (0800 to 1000 UTC).

MAINTENANCE IMPACT:

During the maintenance window there may be intermittent transaction timeouts lasting 1-2 minutes each over a 30 minute time period. During this time period if you receive a timeout please reattempt your transaction.

FreedomPay has taken every appropriate measure to minimize the impact of this maintenance, and does not foresee any ongoing issues as a result of changes to be made.
Nov 24, 09:36 EST

Nov 27, 2023

No incidents reported.

Nov 26, 2023

No incidents reported.

Nov 25, 2023

No incidents reported.

Nov 24, 2023

Chase Paymentech – Monitoring

Resolved - Transaction processing has returned to normal and all issues have been resolved.
Nov 24, 21:13 EST

Update - FreedomPay is experiencing latency with Chase issued card brands and is continuing to monitor. FreedomPay is in contact with Chase and will provide an update to our clients, once the issue has been resolved.
Nov 24, 15:56 EST

Monitoring - FreedomPay is in contact with Chase Paymentech, and is continuing to monitor transaction latency and processing timeouts. We will provide an update to our clients once the issue has been resolved.
Nov 24, 15:32 EST

Alert: RedSys Transaction Processing Issues

Resolved - Transaction processing has returned to normal and all issues have been resolved. For questions or comments, please contact your RedSys relationship manager.
Nov 24, 08:32 EST

Monitoring - FreedomPay is in contact with RedSys, and is continuing to monitor transaction latency and processing timeouts. We will provide an update to our clients once the issue has been resolved.
Nov 23, 18:21 EST

Investigating - FreedomPay is currently investigating reports of transaction processing latency and timeouts with RedSys. Support teams are currently investigating the incident and FreedomPay will continue to provide updates to its clients.
Nov 23, 17:32 EST

Nov 23, 2023

Nov 22, 2023

Alert: Freeway Transaction Processing Latency

Resolved - FreedomPay has resolved the transaction processing latency issues and all transaction processing has returned to normal.
Nov 22, 06:25 EST

Identified - FreedomPay has identified the issue causing transaction processing latency with Freeway. FreedomPay's Incident Response team is currently addressing the issue and will update clients once the issue has been resolved.
Nov 22, 06:07 EST

Investigating - FreedomPay is currently investigating reports of transaction processing latency with Freeway, FreedomPay's payment gateway. FreedomPay's Incident Response team is currently investigating the incident and will provide additional updates as soon as they arise.
Nov 22, 05:31 EST

FreedomPay Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Nov 22, 05:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 22, 03:00 EST

Scheduled - DATE: Wednesday, November 22nd

MAINTENANCE WINDOW: Wednesday: 3 AM to 5 AM EST // 0800 to 1000 UTC

MAINTENANCE DESCRIPTION:

FreedomPay will be performing system maintenance starting at 3 AM and ending by 5 AM EST (0800 to 1000 UTC).

MAINTENANCE IMPACT:

During the maintenance window there may be intermittent transaction timeouts lasting 1-2 minutes each over a 30 minute time period. During this time period if you receive a timeout please reattempt your transaction.

FreedomPay has taken every appropriate measure to minimize the impact of this maintenance, and does not foresee any ongoing issues as a result of changes to be made.
Nov 17, 11:38 EST

Nov 21, 2023

FreedomPay Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Nov 21, 05:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 03:00 EST

Scheduled - DATE: Tuesday, November 21st

MAINTENANCE WINDOW: Tuesday: 3 AM to 5 AM EST // 0800 to 1000 UTC

MAINTENANCE DESCRIPTION:

FreedomPay will be performing system maintenance starting at 3 AM and ending by 5 AM EST (0800 to 1000 UTC).

MAINTENANCE IMPACT:

During the maintenance window there may be intermittent transaction timeouts lasting 1-2 minutes each over a 30 minute time period. During this time period if you receive a timeout please reattempt your transaction.

FreedomPay has taken every appropriate measure to minimize the impact of this maintenance, and does not foresee any ongoing issues as a result of changes to be made.
Nov 17, 11:34 EST

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