FreedomPay Status

All Systems Operational

FreeWay Operational

Tokenization Operational

Hosted Payment Page (eCommerce) Operational

Hosted Payment Controls Operational

Value Added Services Engine (VAS) Operational

Hosted FCC Operational

TADA Hosted Tokenization and Detokenization Operational

Batching Operational

Web Portals Operational

Enterprise Portal Operational

Device Management Portal Operational

Asset Management API Operational

Processors (FreeWay Offramps) Operational

First Data Operational

Vantiv (WorldPay - US/CA) Operational

TSYS Operational

Global Payments Operational

Heartland Operational

WorldPay Operational

Chase Paymentech Operational

Elavon Operational

Elavon U.K. Operational

Barclaycard (U.K.) Operational

AMEX Direct Operational

Visa ACP Operational

AGCO Operational

Lloyds OmniPay Operational

Lloyds MSIP Operational

Currency Select Operational

CNH Operational

WPG (WorldPay) Operational

RedSys Operational

Global Payments UCP U.K. Operational

Global Payments UCP North America Operational

Global Payments UCP APAC Operational

Network International Operational

Network International MPGS Operational

Euronet Operational

Gift Card Processors Operational

Ceridian SVS Operational

ValueLink Operational

Givex Operational

Heartland (Gift Cards only) Operational

Vantiv/Mercury (Gift Cards only) Operational

WorldPay (Gift Cards only) Operational

Dynamic Currency Conversion (DCC) Providers Operational

Planet Payments (DCC) Operational

FEXCO (DCC) Operational

Payment Information Proxy Service Operational

Stored Value Operational

P2PE Instruction Manual (PIM) Operational

3D Secure Operational

Fraud Detection Operational

Wallet Operational

OneTimeUse Tokenization API Operational

Shopify Adapter API Operational

Consumer Data Services Operational

UAT Operational

Subprocessor List Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

FreedomPay Scheduled Maintenance Sep 17, 2024 03:00-05:00 EDT

DATE: Tuesday, September 17th

MAINTENANCE WINDOW: Tuesday: 3 AM to 5 AM EDT // 0700 to 0900 UTC

MAINTENANCE DESCRIPTION:

FreedomPay will be performing system maintenance starting at 3 AM and ending by 5 AM EDT (0700 to 0900 UTC).

MAINTENANCE IMPACT:

During the maintenance window there may be intermittent transaction timeouts lasting 1-2 minutes each over a 30 minute time period. During this time period if you receive a timeout please reattempt your transaction.

FreedomPay has taken every appropriate measure to minimize the impact of this maintenance, and does not foresee any ongoing issues as a result of changes to be made.
Posted on Sep 13, 2024 - 15:47 EDT

FreedomPay Scheduled Maintenance Sep 18, 2024 03:00-05:00 EDT

DATE: Wednesday, September 18th

MAINTENANCE WINDOW: Wednesday: 3 AM to 5 AM EDT // 0700 to 0900 UTC

MAINTENANCE DESCRIPTION:

FreedomPay will be performing system maintenance starting at 3 AM and ending by 5 AM EDT (0700 to 0900 UTC).

MAINTENANCE IMPACT:

During the maintenance window there may be intermittent transaction timeouts lasting 1-2 minutes each over a 30 minute time period. During this time period if you receive a timeout please reattempt your transaction.

FreedomPay has taken every appropriate measure to minimize the impact of this maintenance, and does not foresee any ongoing issues as a result of changes to be made.
Posted on Sep 13, 2024 - 15:50 EDT

Past Incidents

Sep 16, 2024

No incidents reported today.

Sep 15, 2024

No incidents reported.

Sep 14, 2024

FreedomPay Unscheduled Maintenance

Completed - The scheduled maintenance has been completed.
Sep 14, 05:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 03:00 EDT

Scheduled - DATE: Saturday, September 14th

MAINTENANCE WINDOW: 3:00 AM to 5:00 AM EDT

MAINTENANCE DESCRIPTION:

FreedomPay will be performing system maintenance starting at 3:00 AM and ending by 5:00 AM EDT.

MAINTENANCE IMPACT:

This maintenance is categorized as unscheduled due to the reduced notice window, however, it is not expected to impact clients. During the maintenance there are no expected outages with the FreedomPay system.

FreedomPay has taken every appropriate measure to minimize the impact of this maintenance, and does not foresee any ongoing issues as a result of changes to be made.
Sep 13, 19:10 EDT

Sep 13, 2024

Resolved: Chase Paymentech Transaction Processing Latency

Resolved - Transaction processing has returned to normal and all issues have been resolved. For questions or comments, please contact your Chase Paymentech relationship manager.
Sep 13, 15:54 EDT

Alert: Currency Select Transaction Processing Issues

Resolved - Transaction processing has returned to normal and all issues have been resolved. For questions or comments, please contact your Currency Select relationship manager.
Sep 13, 01:59 EDT

Investigating - FreedomPay is currently investigating reports of transaction processing latency and timeouts with Currency Select. Support teams are currently investigating the incident and FreedomPay will continue to provide updates to its clients.
Sep 13, 00:12 EDT

Sep 12, 2024

No incidents reported.

Sep 11, 2024

FreedomPay Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Sep 11, 05:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 03:00 EDT

Scheduled - DATE: Wednesday, September 11th

MAINTENANCE WINDOW: Wednesday: 3 AM to 5 AM EDT // 0700 to 0900 UTC

MAINTENANCE DESCRIPTION:

FreedomPay will be performing system maintenance starting at 3 AM and ending by 5 AM EDT (0700 to 0900 UTC).

MAINTENANCE IMPACT:

During the maintenance window there may be intermittent transaction timeouts lasting 1-2 minutes each over a 30 minute time period. During this time period if you receive a timeout please reattempt your transaction.

FreedomPay has taken every appropriate measure to minimize the impact of this maintenance, and does not foresee any ongoing issues as a result of changes to be made.
Sep 6, 11:45 EDT

Sep 10, 2024

Resolved: Hosted Payment Controls Transaction Processing Latency

Resolved - FreedomPay has identified the issue causing transaction processing latency with Hosted Payment Controls. FreedomPay's Incident Response team is currently addressing the issue and will update clients once the issue has been resolved.

FreedomPay has resolved the transaction processing latency issues and all transaction processing has returned to normal.
Sep 10, 11:50 EDT

FreedomPay Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Sep 10, 05:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 02:00 EDT

Scheduled - DATE: Tuesday, September 10th

MAINTENANCE WINDOW: Tuesday: 2 AM to 5 AM EDT // 0600 to 0900 UTC

MAINTENANCE DESCRIPTION:

FreedomPay will be performing system maintenance starting at 2 AM and ending by 5 AM EDT (0600 to 0900 UTC).

MAINTENANCE IMPACT:

During the maintenance window there may be intermittent transaction timeouts lasting 1-2 minutes each over a 30 minute time period. During this time period if you receive a timeout please reattempt your transaction.

FreedomPay has taken every appropriate measure to minimize the impact of this maintenance, and does not foresee any ongoing issues as a result of changes to be made.
Sep 6, 11:02 EDT

Sep 9, 2024

No incidents reported.

Sep 8, 2024

No incidents reported.

Sep 7, 2024

No incidents reported.

Sep 6, 2024

No incidents reported.

Sep 5, 2024

No incidents reported.

Sep 4, 2024

FreedomPay Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Sep 4, 05:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 03:00 EDT

Scheduled - DATE: Wednesday, September 4th

MAINTENANCE WINDOW: Wednesday: 3 AM to 5 AM EST // 0700 to 0900 UTC

MAINTENANCE DESCRIPTION:

FreedomPay will be performing system maintenance starting at 3 AM and ending by 5 AM EST (0700 to 0900 UTC).

MAINTENANCE IMPACT:

During the maintenance window there may be intermittent transaction timeouts lasting 1-2 minutes each over a 30 minute time period. During this time period if you receive a timeout please reattempt your transaction.

FreedomPay has taken every appropriate measure to minimize the impact of this maintenance, and does not foresee any ongoing issues as a result of changes to be made.
Aug 30, 09:15 EDT

Sep 3, 2024

FreedomPay Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Sep 3, 05:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 03:00 EDT

Scheduled - DATE: Tuesday, September 3rd

MAINTENANCE WINDOW: Tuesday: 3 AM to 5 AM EST // 0700 to 0900 UTC

MAINTENANCE DESCRIPTION:

FreedomPay will be performing system maintenance starting at 3 AM and ending by 5 AM EST (0700 to 0900 UTC).

MAINTENANCE IMPACT:

During the maintenance window there may be intermittent transaction timeouts lasting 1-2 minutes each over a 30 minute time period. During this time period if you receive a timeout please reattempt your transaction.

FreedomPay has taken every appropriate measure to minimize the impact of this maintenance, and does not foresee any ongoing issues as a result of changes to be made.
Aug 30, 09:14 EDT

Sep 2, 2024

No incidents reported.