All Systems Operational

Freeway Operational
Token Services Operational
FreedomPay Tokenization Operational
OneTimeUse Tokenization API Operational
Payment Information Proxy Service Operational
TADA Hosted Tokenization and Detokenization Operational
Visa Network Tokenization Operational
Worldpay Credentials Management Platform (CMP) Operational
Worldpay WPG Tokenization Operational
eCommerce Services Operational
Hosted Payment Controls Operational
Hosted Payment Link Operational
Hosted Payment Page Operational
HPX Operational
Shopify Adapter API Operational
3D Secure Providers Operational
MasterCard Payment Gateway Services (MPGS) Operational
Visa Cardinal Commerce 3D Secure Operational
Fraud Detection Providers Operational
Accertify Operational
Kount Operational
Dynamic Currency Conversion (DCC) Providers Operational
FEXCO Operational
Global Blue for Europe Operational
Planet Payments Operational
Alternative Payment Methods Operational
ApplePay Operational
Citcon Operational
GooglePay Operational
Klarna Operational
PayPal Operational
Web Portals Operational
Asset Management API Operational
Device Management Portal Operational
Enterprise Portal Operational
Virtual Terminal Services Operational
Processors Operational
AMEX Direct Operational
Barclays Payments Europe Operational
BBVA – eGlobal Operational
BNP Paribas CB2A Operational
Chase Payment Services - Stratus - Global Operational
Chase Payment Services - Tandem - US and Canada Operational
CNH Operational
De Lange Landen Processing Platform Operational
Elavon Europe Operational
Elavon US and Canada Operational
ePay Transact - Germany Operational
Euronet Operational
Evertec ATH Movil - Puerto Rico Operational
Evertec Charge Anywhere - Puerto Rico Operational
EVO Payments – eGlobal Operational
Fiserv BuyPass - US Operational
Fiserv IAB - Mexico Operational
Fiserv Nashville - US Operational
Fiserv South - Canada Operational
Global Blue - Currency Select - Australia Operational
Global Payments East - US Operational
Global Payments Heartland - US Operational
Global Payments TSYS - US Operational
Global Payments UCP APAC Operational
Global Payments UCP North America Operational
Global Payments UCP U.K. Operational
Lloyds Bank Cardnet - Fiserv MSIP - UK Operational
Lloyds Bank Cardnet - Fiserv OmniPay - UK Operational
Mastercard TSPI Operational
Moneris - Canada Operational
Network International - MEA Operational
Network International MPGS - MEA Operational
Nuvei Operational
PPRO - Global Operational
Redsys - Europe Operational
Stripe Operational
TransformCo Operational
VIPPS & MobilePay - Nordics Operational
Visa Acceptance Platform (VAP) Operational
Worldline GICC Europe Operational
Worldline GICC UK Operational
Worldpay Operational
Worldpay Vantiv Operational
Worldpay's Worldwide Payment Gateway - WPG Operational
ATOS Worldline Private Label Operational
Gift Card Processors Operational
Ceridian SVS Operational
Givex Operational
Heartland Gift Card Operational
ValueLink Operational
Worldpay Gift Card US Operational
Worldpay Vantiv - Mercury Gift Cards Operational
Cloud Middleware Operational
Consumer Data Services Operational
Hosted FCC Operational
Stored Value Operational
Value Added Services Engine (VAS) Operational
Batching Operational
Wallet Operational
P2PE Instruction Manual (PIM) Operational
Subprocessor List Operational
UAT Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

FreedomPay Scheduled Maintenance Dec 9, 2025 03:00-05:00 EST

DATE: Tuesday, December 9th

MAINTENANCE WINDOW: Tuesday: 3 AM to 5 AM EST // 0800 to 1000 UTC

MAINTENANCE DESCRIPTION: FreedomPay will be performing system maintenance starting at 3 AM and ending by 5 AM EST (0800 to 1000 UTC).

MAINTENANCE IMPACT:

During the maintenance window there may be intermittent transaction timeouts lasting 1-2 minutes each over a 30 minute time period. During this time period if you receive a timeout please reattempt your transaction.

FreedomPay has taken every appropriate measure to minimize the impact of this maintenance, and does not foresee any ongoing issues as a result of changes to be made.
Posted on Dec 05, 2025 - 09:27 EST

FreedomPay Scheduled Maintenance Dec 10, 2025 03:00-05:00 EST

DATE: Wednesday, December 10th

MAINTENANCE WINDOW: Wednesday: 3 AM to 5 AM EST // 0800 to 1000 UTC

MAINTENANCE DESCRIPTION: FreedomPay will be performing system maintenance starting at 3 AM and ending by 5 AM EST (0800 to 1000 UTC).

MAINTENANCE IMPACT:

During the maintenance window there may be intermittent transaction timeouts lasting 1-2 minutes each over a 30 minute time period. During this time period if you receive a timeout please reattempt your transaction.

FreedomPay has taken every appropriate measure to minimize the impact of this maintenance, and does not foresee any ongoing issues as a result of changes to be made.
Posted on Dec 05, 2025 - 09:29 EST
Dec 7, 2025

No incidents reported today.

Dec 6, 2025

No incidents reported.

Dec 5, 2025
FreedomPay Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Dec 5, 05:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 03:00 EST
Scheduled - DATE: Friday, December 5th

MAINTENANCE WINDOW: Friday: 3 AM to 5 AM EST // 0800 to 1000 UTC

MAINTENANCE DESCRIPTION: FreedomPay will be performing system maintenance starting at 3 AM and ending by 5 AM EST (0800 to 1000 UTC).

MAINTENANCE IMPACT:

During the maintenance window there may be intermittent transaction timeouts lasting 1-2 minutes each over a 30 minute time period. During this time period if you receive a timeout please reattempt your transaction.

FreedomPay has taken every appropriate measure to minimize the impact of this maintenance, and does not foresee any ongoing issues as a result of changes to be made.
Dec 3, 18:55 EST
Alert: Kount Processing Issues
Resolved - Transaction processing has returned to normal and all issues have been resolved.
Dec 5, 04:20 EST
Monitoring - FreedomPay is in contact with Kount and is continuing to monitor transaction latency and processing timeouts. We will provided an update to our clients once the issue has been resolved.
Dec 5, 04:18 EST
Update - We are continuing to investigate this issue.
Dec 5, 04:17 EST
Investigating - FreedomPay is currently investigating reports of transaction processing latency and timeouts with Kount. Support teams are currently investigating the incident and FreedomPay will continue to provide updates to its clients.
Dec 5, 04:03 EST
Alert: Visa Cardinal Commerce 3D Secure Processing Issues
Resolved - Transaction processing has returned to normal and all issues have been resolved.
Dec 5, 04:19 EST
Investigating - FreedomPay is currently investigating reports of transaction processing latency and timeouts with Visa Cardinal Commerce 3D Secure. Support teams are currently investigating the incident and FreedomPay will continue to provide updates to its clients.
Dec 5, 04:02 EST
FreedomPay Scheduled UAT Maintenance
Completed - The scheduled maintenance has been completed.
Dec 5, 00:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 22:00 EST
Scheduled - DATE: Thursday, December 4th

MAINTENANCE WINDOW: Thursday: 10 PM to 12 AM EST // 0300 to 0500 UTC

MAINTENANCE DESCRIPTION:

FreedomPay will be performing system maintenance on the UAT platform starting at 10 PM and ending by 12 AM EST (0300 to 0500 UTC).

MAINTENANCE IMPACT:

During the maintenance window, there may be an impact to availability and transaction timeouts for UAT services.

FreedomPay has taken every appropriate measure to minimize the impact of this maintenance and does not foresee any ongoing issues as a result of changes to be made.
Dec 3, 14:06 EST
Dec 4, 2025
Dec 3, 2025
FreedomPay Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Dec 3, 05:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 03:00 EST
Scheduled - DATE: Wednesday, December 3rd

MAINTENANCE WINDOW: Wednesday: 3 AM to 5 AM EST // 0800 to 1000 UTC

MAINTENANCE DESCRIPTION: FreedomPay will be performing system maintenance starting at 3 AM and ending by 5 AM EST (0800 to 1000 UTC).

MAINTENANCE IMPACT:

During the maintenance window there may be intermittent transaction timeouts lasting 1-2 minutes each over a 30 minute time period. During this time period if you receive a timeout please reattempt your transaction.

FreedomPay has taken every appropriate measure to minimize the impact of this maintenance, and does not foresee any ongoing issues as a result of changes to be made.
Nov 28, 09:34 EST
Dec 2, 2025
FreedomPay Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Dec 2, 05:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 03:00 EST
Scheduled - DATE: Tuesday, December 2nd

MAINTENANCE WINDOW: Tuesday: 3 AM to 5 AM EST // 0800 to 1000 UTC

MAINTENANCE DESCRIPTION: FreedomPay will be performing system maintenance starting at 3 AM and ending by 5 AM EST (0800 to 1000 UTC).

MAINTENANCE IMPACT:

During the maintenance window there may be intermittent transaction timeouts lasting 1-2 minutes each over a 30 minute time period. During this time period if you receive a timeout please reattempt your transaction.

FreedomPay has taken every appropriate measure to minimize the impact of this maintenance, and does not foresee any ongoing issues as a result of changes to be made.
Nov 28, 09:32 EST
Dec 1, 2025

No incidents reported.

Nov 30, 2025

No incidents reported.

Nov 29, 2025

No incidents reported.

Nov 28, 2025

No incidents reported.

Nov 27, 2025

No incidents reported.

Nov 26, 2025
FreedomPay Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Nov 26, 05:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 26, 03:00 EST
Scheduled - DATE: Wednesday, October 26th

MAINTENANCE WINDOW: Wednesday: 3 AM to 5 AM EST // 0800 to 1000 UTC

MAINTENANCE DESCRIPTION: FreedomPay will be performing system maintenance starting at 3 AM and ending by 5 AM EST (0800 to 1000 UTC).

MAINTENANCE IMPACT:

During the maintenance window there may be intermittent transaction timeouts lasting 1-2 minutes each over a 30 minute time period. During this time period if you receive a timeout please reattempt your transaction.

FreedomPay has taken every appropriate measure to minimize the impact of this maintenance, and does not foresee any ongoing issues as a result of changes to be made.
Nov 21, 09:24 EST
Nov 25, 2025
FreedomPay Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Nov 25, 05:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 25, 03:00 EST
Scheduled - DATE: Tuesday, November 25th

MAINTENANCE WINDOW: Tuesday: 3 AM to 5 AM EST // 0800 to 1000 UTC

MAINTENANCE DESCRIPTION: FreedomPay will be performing system maintenance starting at 3 AM and ending by 5 AM EST (0800 to 1000 UTC).

MAINTENANCE IMPACT:

During the maintenance window there may be intermittent transaction timeouts lasting 1-2 minutes each over a 30 minute time period. During this time period if you receive a timeout please reattempt your transaction.

FreedomPay has taken every appropriate measure to minimize the impact of this maintenance, and does not foresee any ongoing issues as a result of changes to be made.
Nov 21, 09:23 EST
Nov 24, 2025
Alert: Freeway Processing Issues
Resolved - Transaction processing has returned to normal and all issues have been resolved.
Nov 24, 12:33 EST
Investigating - FreedomPay is currently investigating reports of transaction processing latency and timeouts with Freeway. Support teams are currently investigating the incident and FreedomPay will continue to provide updates to its clients.
Nov 24, 12:27 EST
Alert: Worldpay Processing Issues
Resolved - Transaction processing has returned to normal and all issues have been resolved. For questions or comments, please contact your Worldpay relationship manager.
Nov 24, 02:51 EST
Investigating - FreedomPay is currently investigating reports of transaction processing latency and timeouts with Worldpay. Support teams are currently investigating the incident and FreedomPay will continue to provide updates to its clients.
Nov 24, 01:22 EST
Alert: Freeway Processing Issues
Resolved - Transaction processing has returned to normal and all issues have been resolved.
Nov 24, 01:07 EST
Investigating - FreedomPay is currently investigating reports of transaction processing latency and timeouts with Freeway. Support teams are currently investigating the incident and FreedomPay will continue to provide updates to its clients.
Nov 24, 00:24 EST
Nov 23, 2025
Alert: Fiserv Nashville - US Processing Issues
Resolved - Transaction processing has returned to normal and all issues have been resolved. For questions or comments, please contact your Fiserv Nashville - US relationship manager.
Nov 23, 01:45 EST
Investigating - FreedomPay is currently investigating reports of transaction processing latency and timeouts with Fiserv Nashville - US. Support teams are currently investigating the incident and FreedomPay will continue to provide updates to its clients.
Nov 23, 01:33 EST
← Incident History Powered by Atlassian Statuspage