Alert: Network International Transaction Processing Issues

Incident Report for FreedomPay

Resolved

Transaction processing has returned to normal and all issues have been resolved.

Posted Apr 30, 2024 - 14:36 EDT

Monitoring

FreedomPay is in contact with Network International, and is continuing to monitor transaction latency and processing timeouts. We will provide an update to our clients once the issue has been resolved.

Posted Apr 30, 2024 - 13:17 EDT

Update

We are continuing to investigate this issue.

Posted Apr 30, 2024 - 11:29 EDT

Investigating

FreedomPay is currently investigating reports of transaction processing latency and timeouts with Network International. Support teams are currently investigating the incident and FreedomPay will continue to provide updates to its clients.

Posted Apr 30, 2024 - 11:28 EDT

This incident affected: Processors (FreeWay Offramps) (Network International MPGS).