Alert: Global Payments Heartland - US Processing Issues

Incident Report for FreedomPay

Resolved

Transaction processing has returned to normal and all issues have been resolved. For questions or comments, please contact your Global Payments Heartland - US relationship manager.

Posted Aug 20, 2025 - 07:26 EDT

Monitoring

FreedomPay is in contact with Global Payments Heartland - US and is continuing to monitor transaction latency and processing timeouts. We will provided an update to our clients once the issue has been resolved.

Posted Aug 20, 2025 - 06:30 EDT

Investigating

FreedomPay is currently investigating reports of transaction processing latency and timeouts with Global Payments Heartland - US. Support teams are currently investigating the incident and FreedomPay will continue to provide updates to its clients.

Posted Aug 20, 2025 - 06:13 EDT

This incident affected: Processors (Global Payments Heartland - US).