Alert: Enterprise Portal Processing Issues

Incident Report for FreedomPay

Resolved

Transaction processing has returned to normal and all issues have been resolved.

Posted Nov 06, 2025 - 15:21 EST

Monitoring

FreedomPay has identified the issue causing transaction processing latency with Enterprise Portal. FreedomPay's Incident Response team is currently addressing the issue and will update clients once the issue has been resolved.

Posted Nov 06, 2025 - 15:08 EST

Investigating

FreedomPay is currently investigating reports of transaction processing latency and timeouts with Enterprise Portal. Support teams are currently investigating the incident and FreedomPay will continue to provide updates to its clients.

Posted Nov 06, 2025 - 14:53 EST

This incident affected: Web Portals (Enterprise Portal).