Alert: Value Added Services Engine (VAS) Processing Issues

Incident Report for FreedomPay

Resolved

Transaction processing has returned to normal and all issues have been resolved.

Posted Oct 21, 2025 - 05:42 EDT

Monitoring

FreedomPay has identified the issue causing transaction processing latency with Value Added Services Engine (VAS). FreedomPay's Incident Response team is currently addressing the issue and will update clients once the issue has been resolved.

Posted Oct 21, 2025 - 05:30 EDT

Investigating

FreedomPay is currently investigating reports of transaction processing latency and timeouts with Value Added Services Engine (VAS). Support teams are currently investigating the incident and FreedomPay will continue to provide updates to its clients.

Posted Oct 21, 2025 - 05:17 EDT

This incident affected: Value Added Services Engine (VAS).