Alert: Global Payments UCP North America Transaction Processing Issues

Incident Report for FreedomPay

Resolved

Transaction processing has returned to normal and all issues have been resolved. For questions or comments, please contact your Global Payments UCP North America relationship manager.

Posted Sep 26, 2024 - 14:46 EDT

Monitoring

FreedomPay is in contact with Global Payments UCP North America, and is continuing to monitor transaction latency and processing timeouts. We will provide an update to our clients once the issue has been resolved.

Posted Sep 26, 2024 - 12:31 EDT

Investigating

FreedomPay is currently investigating reports of transaction processing latency and timeouts with Global Payments UCP North America Support teams are currently investigating the incident and FreedomPay will continue to provide updates to its clients.

Posted Sep 26, 2024 - 12:26 EDT

This incident affected: Processors (FreeWay Offramps) (Global Payments UCP North America).