Alert: Heartland Gift Card Processing Issues

Incident Report for FreedomPay

Resolved

Transaction processing has returned to normal and all issues have been resolved.
Posted Nov 10, 2025 - 11:29 EST

Investigating

FreedomPay is currently investigating reports of transaction processing latency and timeouts with Heartland Gift Card. Support teams are currently investigating the incident and FreedomPay will continue to provide updates to its clients.
Posted Nov 10, 2025 - 10:27 EST
This incident affected: Gift Card Processors (Heartland Gift Card).
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