Alert: TSYS Transaction Processing Issues

Incident Report for FreedomPay

Resolved

Transaction processing has returned to normal and all issues have been resolved. For questions or comments, please contact your TSYS relationship manager.

Posted Oct 02, 2024 - 23:15 EDT

Update

We are continuing to investigate this issue.

Posted Oct 02, 2024 - 23:15 EDT

Investigating

FreedomPay is currently investigating reports of transaction processing latency and timeouts with TSYS. Support teams are currently investigating the incident and FreedomPay will continue to provide updates to its clients.

Posted Oct 02, 2024 - 22:43 EDT

This incident affected: Processors (FreeWay Offramps) (TSYS).