Alert: Chase Payment Services - Tandem - US and Canada Processing Issues

Incident Report for FreedomPay

Resolved

transaction processing has returned to normal and all issues have been resolved. For questions or comments, please contact your Chase Payment Services - Tandem - US and Canada relationship manager.

Posted Jun 03, 2025 - 10:49 EDT

Investigating

FreedomPay is currently investigating reports of transaction processing latency and timeouts with Chase Payment Services - Tandem - US and Canada. Support teams are currently investigating the incident and FreedomPay will continue to provide updates to its clients.

Posted Jun 03, 2025 - 10:34 EDT

This incident affected: Processors (Chase Payment Services - Tandem - US and Canada).