Alert: Heartland Transaction Processing Issues

Incident Report for FreedomPay

Resolved

This incident has been resolved.

Posted Jul 16, 2024 - 05:48 EDT

Identified

The issue has been identified and a fix is being implemented.

Posted Jul 16, 2024 - 04:54 EDT

Investigating

FreedomPay is currently investigating reports of transaction processing latency and timeouts with Heartland. Support teams are currently investigating the incident and FreedomPay will continue to provide updates to its clients.

Posted Jul 16, 2024 - 04:37 EDT

This incident affected: Freeway and Processors (Global Payments Heartland - US).