Alert: Global Payments Heartland - US Processing Issues

Incident Report for FreedomPay

Resolved

Transaction processing has returned to normal and all issues have been resolved. For questions or comments, please contact your Global Payments Heartland - US relationship manager.

Posted Nov 18, 2025 - 12:31 EST

Investigating

FreedomPay is currently investigating reports of transaction processing latency and timeouts with Global Payments Heartland - US. Support teams are currently investigating the incident and FreedomPay will continue to provide updates to its clients.

Posted Nov 18, 2025 - 12:21 EST

This incident affected: Processors (Global Payments Heartland - US).