Alert: First Data (Nashville) Transaction Processing Issues

Incident Report for FreedomPay

Resolved

Transaction processing has returned to normal and all issues have been resolved. For questions or comments, please contact your Fiserv Nashville - US (Omnichannel) relationship manager.

Posted May 02, 2025 - 15:09 EDT

Monitoring

FreedomPay is in contact with Fiserv Nashville - US, and is continuing to monitor transaction latency and processing timeouts. We will provide an update to our clients once the issue has been resolved.

Posted May 02, 2025 - 14:09 EDT

Investigating

FreedomPay is currently investigating reports of transaction processing latency and timeouts with First Data Nashville. Support teams are currently investigating the incident and FreedomPay will continue to provide updates to its clients.

Posted May 02, 2025 - 13:50 EDT

This incident affected: Processors (Fiserv Nashville - US).