FreedomPay Status

All Systems Operational

FreeWay Operational

Tokenization Operational

Hosted Payment Page (eCommerce) Operational

Hosted Payment Controls Operational

HPX (eCommerce) Operational

Value Added Services Engine (VAS) Operational

Hosted FCC Operational

TADA Hosted Tokenization and Detokenization Operational

Batching Operational

Web Portals Operational

Enterprise Portal Operational

Device Management Portal Operational

Asset Management API Operational

Processors (FreeWay Offramps) Operational

First Data Operational

Vantiv (WorldPay - US/CA) Operational

TSYS Operational

Global Payments Operational

Heartland Operational

WorldPay Operational

Chase Paymentech Operational

Elavon Operational

Elavon U.K. Operational

Barclaycard (U.K.) Operational

AMEX Direct Operational

Visa ACP Operational

AGCO Operational

Lloyds OmniPay Operational

Lloyds MSIP Operational

Currency Select Operational

CNH Operational

WPG (WorldPay) Operational

RedSys Operational

Global Payments UCP U.K. Operational

Global Payments UCP North America Operational

Global Payments UCP APAC Operational

Network International Operational

Network International MPGS Operational

Euronet Operational

Gift Card Processors Operational

Ceridian SVS Operational

ValueLink Operational

Givex Operational

Heartland (Gift Cards only) Operational

Vantiv/Mercury (Gift Cards only) Operational

WorldPay (Gift Cards only) Operational

Dynamic Currency Conversion (DCC) Providers Operational

Planet Payments (DCC) Operational

FEXCO (DCC) Operational

Payment Information Proxy Service Operational

Stored Value Operational

P2PE Instruction Manual (PIM) Operational

3D Secure Operational

Fraud Detection Operational

Wallet Operational

OneTimeUse Tokenization API Operational

Shopify Adapter API Operational

Consumer Data Services Operational

UAT Operational

Subprocessor List Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

FreedomPay Scheduled Maintenance Nov 21, 2024 03:00-05:00 EST

DATE: Thursday, November 21st

MAINTENANCE WINDOW: Thursday: 3 AM to 5 AM EST // 0800 to 1000 UTC

MAINTENANCE DESCRIPTION:

FreedomPay will be performing system maintenance starting at 3 AM and ending by 5 AM EST (0800 to 1000 UTC).

MAINTENANCE IMPACT:

During the maintenance window there may be intermittent transaction timeouts lasting 1-2 minutes each over a 30 minute time period. During this time period if you receive a timeout please reattempt your transaction.

FreedomPay has taken every appropriate measure to minimize the impact of this maintenance, and does not foresee any ongoing issues as a result of changes to be made.
Posted on Nov 15, 2024 - 09:59 EST

Past Incidents

Nov 20, 2024

FreedomPay Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Nov 20, 05:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 03:00 EST

Scheduled - DATE: Wednesday, November 20th

MAINTENANCE WINDOW: Wednesday: 3 AM to 5 AM EST // 0800 to 1000 UTC

MAINTENANCE DESCRIPTION:

FreedomPay will be performing system maintenance starting at 3 AM and ending by 5 AM EST (0800 to 1000 UTC).

MAINTENANCE IMPACT:

During the maintenance window there may be intermittent transaction timeouts lasting 1-2 minutes each over a 30 minute time period. During this time period if you receive a timeout please reattempt your transaction.

FreedomPay has taken every appropriate measure to minimize the impact of this maintenance, and does not foresee any ongoing issues as a result of changes to be made.
Nov 15, 09:53 EST

Nov 19, 2024

FreedomPay Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Nov 19, 05:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 03:00 EST

Scheduled - DATE: Tuesday, November 19th

MAINTENANCE WINDOW: Tuesday: 3 AM to 5 AM EST // 0800 to 1000 UTC

MAINTENANCE DESCRIPTION:

FreedomPay will be performing system maintenance starting at 3 AM and ending by 5 AM EST (0800 to 1000 UTC).

MAINTENANCE IMPACT:

During the maintenance window there may be intermittent transaction timeouts lasting 1-2 minutes each over a 30 minute time period. During this time period if you receive a timeout please reattempt your transaction.

FreedomPay has taken every appropriate measure to minimize the impact of this maintenance, and does not foresee any ongoing issues as a result of changes to be made.
Nov 15, 09:51 EST

Nov 18, 2024

No incidents reported.

Nov 17, 2024

No incidents reported.

Nov 16, 2024

No incidents reported.

Nov 15, 2024

No incidents reported.

Nov 14, 2024

No incidents reported.

Nov 13, 2024

FreedomPay Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Nov 13, 05:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 03:00 EST

Scheduled - DATE: Wednesday, November 13th

MAINTENANCE WINDOW: Wednesday: 3 AM to 5 AM EST // 0800 to 1000 UTC

MAINTENANCE DESCRIPTION:

FreedomPay will be performing system maintenance starting at 3 AM and ending by 5 AM EST (0800 to 1000 UTC).

MAINTENANCE IMPACT:

During the maintenance window there may be intermittent transaction timeouts lasting 1-2 minutes each over a 30 minute time period. During this time period if you receive a timeout please reattempt your transaction.

FreedomPay has taken every appropriate measure to minimize the impact of this maintenance, and does not foresee any ongoing issues as a result of changes to be made.
Nov 8, 11:15 EST

Nov 12, 2024

FreedomPay Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Nov 12, 05:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 03:00 EST

Scheduled - DATE: Tuesday, November 12th

MAINTENANCE WINDOW: Tuesday: 3 AM to 5 AM EST // 0800 to 1000 UTC

MAINTENANCE DESCRIPTION:

FreedomPay will be performing system maintenance starting at 3 AM and ending by 5 AM EST (0800 to 1000 UTC).

MAINTENANCE IMPACT:

During the maintenance window there may be intermittent transaction timeouts lasting 1-2 minutes each over a 30 minute time period. During this time period if you receive a timeout please reattempt your transaction.

FreedomPay has taken every appropriate measure to minimize the impact of this maintenance, and does not foresee any ongoing issues as a result of changes to be made.
Nov 8, 11:13 EST

Nov 11, 2024

No incidents reported.

Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024

Alert: WPG (WorldPay) Transaction Processing Issues

Resolved - Transaction processing has returned to normal and all issues have been resolved. For questions or comments, please contact your Vantiv relationship manager.
Nov 8, 01:52 EST

Monitoring - FreedomPay is in contact with WPG (WorldPay), and is continuing to monitor transaction latency and processing timeouts. We will provide an update to our clients once the issue has been resolved.
Nov 8, 01:47 EST

Investigating - FreedomPay is currently investigating reports of transaction processing latency and timeouts with WPG (WorldPay). Support teams are currently investigating the incident and FreedomPay will continue to provide updates to its clients.
Nov 8, 01:40 EST

Nov 7, 2024

No incidents reported.

Nov 6, 2024

Alert: Freeway Transaction Processing Latency

Resolved - This incident has been resolved.
Nov 6, 05:55 EST

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 6, 05:51 EST

Investigating - FreedomPay is currently investigating reports of transaction processing latency with Freeway, FreedomPay's payment gateway. FreedomPay's Incident Response team is currently investigating the incident and will provide additional updates as soon as they arise.
Nov 6, 05:49 EST

FreedomPay Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Nov 6, 05:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 03:00 EST

Scheduled - DATE: Wednesday, November 6th

MAINTENANCE WINDOW: Wednesday: 3 AM to 5 AM EST // 0700 to 0900 UTC

MAINTENANCE DESCRIPTION:

FreedomPay will be performing system maintenance starting at 3 AM and ending by 5 AM EST (0700 to 0900 UTC).

MAINTENANCE IMPACT:

During the maintenance window there may be intermittent transaction timeouts lasting 1-2 minutes each over a 30 minute time period. During this time period if you receive a timeout please reattempt your transaction.

FreedomPay has taken every appropriate measure to minimize the impact of this maintenance, and does not foresee any ongoing issues as a result of changes to be made.
Nov 1, 10:02 EDT

FreedomPay Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Nov 6, 03:01 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 02:00 EST

Scheduled - DATE: Wednesday, November 6th

MAINTENANCE WINDOW: Wednesday: 2 AM to 3 AM EDT // 0700 to 0800 UTC

MAINTENANCE DESCRIPTION:

FreedomPay will be performing system maintenance starting at 2 AM and ending by 3 AM EDT (0700 to 0800 UTC).

MAINTENANCE IMPACT:

During the maintenance window FreedomPay technicians will be applying updates to ecommerce infrastructure that will impact connectivity for between 3 – 5 minutes for the HPP, VAS, DMP solutions. During this period, the impacted solutions may drop connections, or inbound systems may experience connection issues or timeouts.

FreedomPay has designed and tested this maintenance to reduce the impact as much as possible and does not foresee any issues as a result of changes to be made once completed.
Nov 1, 16:21 EDT