All Systems Operational

Freeway Operational
Token Services Operational
FreedomPay Tokenization ? Operational
OneTimeUse Tokenization API Operational
Payment Information Proxy Service Operational
TADA Hosted Tokenization and Detokenization ? Operational
Visa Network Tokenization Operational
Worldpay Credentials Management Platform (CMP) Operational
Worldpay WPG Tokenization Operational
eCommerce Services Operational
Hosted Payment Controls Operational
Hosted Payment Link Operational
Hosted Payment Page Operational
HPX Operational
Shopify Adapter API Operational
3D Secure Providers Operational
MasterCard Payment Gateway Services (MPGS) Operational
Visa Cardinal Commerce 3D Secure Operational
Fraud Detection Providers Operational
Accertify Operational
Kount Operational
Dynamic Currency Conversion (DCC) Providers Operational
FEXCO Operational
Global Blue for Europe Operational
Planet Payments Operational
Alternative Payment Methods Operational
ApplePay Operational
Citcon Operational
GooglePay Operational
Klarna Operational
PayPal Operational
Web Portals Operational
Asset Management API Operational
Device Management Portal Operational
Enterprise Portal Operational
Virtual Terminal Services Operational
Processors Operational
AMEX Direct Operational
Barclays Payments Europe Operational
BBVA – eGlobal Operational
BNP Paribas CB2A Operational
Chase Payment Services - Stratus - Global Operational
Chase Payment Services - Tandem - US and Canada Operational
CNH Operational
De Lange Landen Processing Platform Operational
Elavon Europe Operational
Elavon US and Canada Operational
ePay Transact - Germany Operational
Euronet Operational
Evertec ATH Movil - Puerto Rico Operational
Evertec Charge Anywhere - Puerto Rico Operational
EVO Payments – eGlobal Operational
Fiserv BuyPass - US Operational
Fiserv IAB - Mexico Operational
Fiserv Nashville - US Operational
Fiserv South - Canada Operational
Global Blue - Currency Select - Australia ? Operational
Global Payments East - US Operational
Global Payments Heartland - US Operational
Global Payments TSYS - US Operational
Global Payments UCP APAC Operational
Global Payments UCP North America Operational
Global Payments UCP U.K. Operational
Lloyds Bank Cardnet - Fiserv MSIP - UK Operational
Lloyds Bank Cardnet - Fiserv OmniPay - UK Operational
Mastercard TSPI Operational
Moneris - Canada Operational
Network International - MEA Operational
Network International MPGS - MEA Operational
Nuvei Operational
PPRO - Global Operational
Redsys - Europe Operational
Stripe Operational
TransformCo Operational
VIPPS & MobilePay - Nordics Operational
Visa Acceptance Platform (VAP) Operational
Worldline GICC Europe Operational
Worldline GICC UK Operational
Worldpay Operational
Worldpay Vantiv Operational
Worldpay's Worldwide Payment Gateway - WPG Operational
ATOS Worldline Private Label Operational
Gift Card Processors Operational
Ceridian SVS Operational
Givex Operational
Heartland Gift Card Operational
ValueLink Operational
Worldpay Gift Card US Operational
Worldpay Vantiv - Mercury Gift Cards Operational
Cloud Middleware Operational
Consumer Data Services Operational
Hosted FCC Operational
Stored Value Operational
Value Added Services Engine (VAS) Operational
Batching Operational
Wallet Operational
P2PE Instruction Manual (PIM) ? Operational
Subprocessor List ? Operational
UAT ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

FreedomPay Scheduled Maintenance Sep 3, 2025 02:00-05:00 EDT

DATE: Wednesday, September 3rd

MAINTENANCE WINDOW: Wednesday: 2 AM to 5 AM EDT // 0600 to 0900 UTC

MAINTENANCE DESCRIPTION: FreedomPay will be performing system maintenance starting at 2 AM and ending by 5 AM EDT (0600 to 0900 UTC).

MAINTENANCE IMPACT:

FreedomPay will be conducting its annual test of its Disaster Recovery Plan over the next two (2) weeks. On Wednesday, September 3rd, 2025 from 2AM ET to 5 AM ET, FreedomPay will be performing maintenance and the first portion of its annual disaster recovery failover process. Users will notice temporary connectivity issues for some of the listed services for up to 10-minute intervals. This initial maintenance will not impact FreeWay, FreedomPay’s payment gateway, but will delay scheduled batch processing and Data Warehouse feed delivery until completion of maintenance.

This exercise will impact the following FreedomPay services:
•Card on File Services
•Consumer Data Services
•Loyalty Services
•Enterprise Portal
•Legacy Portals
•Incentive Engine
•Hosted Payment Links
•Batch Processing
•Data Warehouse Feed

FreedomPay has taken every appropriate measure to minimize the impact of this exercise and does not foresee any ongoing issues as a result.

Posted on Aug 28, 2025 - 19:02 EDT

FreedomPay Scheduled Maintenance Sep 4, 2025 03:00-05:00 EDT

Update - We will be undergoing scheduled maintenance during this time.
Aug 29, 2025 - 09:23 EDT
Scheduled - DATE: Thursday, September 4th

MAINTENANCE WINDOW: Thursday: 3 AM to 5 AM EDT // 0700 to 0900 UTC

MAINTENANCE DESCRIPTION: FreedomPay will be performing system maintenance starting at 3 AM and ending by 5 AM EDT (0700 to 0900 UTC).

MAINTENANCE IMPACT:

During the maintenance window there may be intermittent transaction timeouts lasting 1-2 minutes each over a 30 minute time period. During this time period if you receive a timeout please reattempt your transaction.

FreedomPay has taken every appropriate measure to minimize the impact of this maintenance, and does not foresee any ongoing issues as a result of changes to be made.

Aug 28, 2025 - 19:04 EDT
Sep 3, 2025

No incidents reported today.

Sep 2, 2025
Completed - The scheduled maintenance has been completed.
Sep 2, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 2, 03:00 EDT
Scheduled - DATE: Tuesday, September 2nd

MAINTENANCE WINDOW: Tuesday: 3 AM to 5 AM EDT // 0700 to 0900 UTC

MAINTENANCE DESCRIPTION: FreedomPay will be performing system maintenance starting at 3 AM and ending by 5 AM EDT (0700 to 0900 UTC).

MAINTENANCE IMPACT:

During the maintenance window there may be intermittent transaction timeouts lasting 1-2 minutes each over a 30 minute time period. During this time period if you receive a timeout please reattempt your transaction.

FreedomPay has taken every appropriate measure to minimize the impact of this maintenance, and does not foresee any ongoing issues as a result of changes to be made.

Aug 29, 09:16 EDT
Sep 1, 2025
Resolved - Transaction processing has returned to normal and all issues have been resolved. For questions or comments, please contact your CNH relationship manager.
Sep 1, 09:02 EDT
Investigating - FreedomPay is currently investigating reports of transaction processing latency and timeouts with CNH. Support teams are currently investigating the incident and FreedomPay will continue to provide updates to its clients.
Sep 1, 08:30 EDT
Aug 31, 2025

No incidents reported.

Aug 30, 2025
Resolved - Transaction processing has returned to normal and all issues have been resolved. For questions or comments, please contact your Global Blue - Currency Select - Australia relationship manager.
Aug 30, 02:31 EDT
Investigating - FreedomPay is currently investigating reports of transaction processing latency and timeouts with Global Blue - Currency Select - Australia. Support teams are currently investigating the incident and FreedomPay will continue to provide updates to its clients.
Aug 30, 01:38 EDT
Aug 29, 2025

No incidents reported.

Aug 28, 2025

No incidents reported.

Aug 27, 2025
Completed - The scheduled maintenance has been completed.
Aug 27, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 27, 03:00 EDT
Scheduled - DATE: Wednesday, August 27th

MAINTENANCE WINDOW: Wednesday: 3 AM to 5 AM EDT // 0700 to 0900 UTC

MAINTENANCE DESCRIPTION: FreedomPay will be performing system maintenance starting at 3 AM and ending by 5 AM EDT (0700 to 0900 UTC).

MAINTENANCE IMPACT:

During the maintenance window there may be intermittent transaction timeouts lasting 1-2 minutes each over a 30 minute time period. During this time period if you receive a timeout please reattempt your transaction.

FreedomPay has taken every appropriate measure to minimize the impact of this maintenance, and does not foresee any ongoing issues as a result of changes to be made.

Aug 22, 09:19 EDT
Aug 26, 2025
Completed - The scheduled maintenance has been completed.
Aug 26, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 26, 03:00 EDT
Scheduled - DATE: Tuesday, August 26th

MAINTENANCE WINDOW: Tuesday: 3 AM to 5 AM EDT // 0700 to 0900 UTC

MAINTENANCE DESCRIPTION: FreedomPay will be performing system maintenance starting at 3 AM and ending by 5 AM EDT (0700 to 0900 UTC).

MAINTENANCE IMPACT:

During the maintenance window there may be intermittent transaction timeouts lasting 1-2 minutes each over a 30 minute time period. During this time period if you receive a timeout please reattempt your transaction.

FreedomPay has taken every appropriate measure to minimize the impact of this maintenance, and does not foresee any ongoing issues as a result of changes to be made.

Aug 22, 09:18 EDT
Aug 25, 2025

No incidents reported.

Aug 24, 2025

No incidents reported.

Aug 23, 2025

No incidents reported.

Aug 22, 2025

No incidents reported.

Aug 21, 2025

No incidents reported.

Aug 20, 2025
Resolved - transaction processing has returned to normal and all issues have been resolved. For questions or comments, please contact your Barclays Payments Europe relationship manager.
Aug 20, 14:11 EDT
Investigating - FreedomPay is currently investigating reports of transaction processing latency and timeouts with Barclays Payments Europe. Support teams are currently investigating the incident and FreedomPay will continue to provide updates to its clients.
Aug 20, 13:54 EDT
Resolved - Transaction processing has returned to normal and all issues have been resolved. For questions or comments, please contact your Global Payments Heartland - US relationship manager.
Aug 20, 07:26 EDT
Monitoring - FreedomPay is in contact with Global Payments Heartland - US and is continuing to monitor transaction latency and processing timeouts. We will provided an update to our clients once the issue has been resolved.
Aug 20, 06:30 EDT
Investigating - FreedomPay is currently investigating reports of transaction processing latency and timeouts with Global Payments Heartland - US. Support teams are currently investigating the incident and FreedomPay will continue to provide updates to its clients.
Aug 20, 06:13 EDT
Completed - The scheduled maintenance has been completed.
Aug 20, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 20, 03:00 EDT
Scheduled - DATE: Wednesday, August 20th

MAINTENANCE WINDOW: Wednesday: 3 AM to 5 AM EDT // 0700 to 0900 UTC

MAINTENANCE DESCRIPTION: FreedomPay will be performing system maintenance starting at 3 AM and ending by 5 AM EDT (0700 to 0900 UTC).

MAINTENANCE IMPACT:

During the maintenance window there may be intermittent transaction timeouts lasting 1-2 minutes each over a 30 minute time period. During this time period if you receive a timeout please reattempt your transaction.

FreedomPay has taken every appropriate measure to minimize the impact of this maintenance, and does not foresee any ongoing issues as a result of changes to be made.

Aug 15, 15:30 EDT