All Systems Operational

Freeway Operational
Token Services Operational
FreedomPay Tokenization ? Operational
OneTimeUse Tokenization API Operational
Payment Information Proxy Service Operational
TADA Hosted Tokenization and Detokenization ? Operational
Visa Network Tokenization Operational
Worldpay Credentials Management Platform (CMP) Operational
Worldpay WPG Tokenization Operational
eCommerce Services Operational
Hosted Payment Controls Operational
Hosted Payment Link Operational
Hosted Payment Page Operational
HPX Operational
Shopify Adapter API Operational
3D Secure Providers Operational
MasterCard Payment Gateway Services (MPGS) Operational
Visa Cardinal Commerce 3D Secure Operational
Fraud Detection Providers Operational
Accertify Operational
Kount Operational
Dynamic Currency Conversion (DCC) Providers Operational
FEXCO Operational
Global Blue for Europe Operational
Planet Payments Operational
Alternative Payment Methods Operational
ApplePay Operational
Citcon Operational
GooglePay Operational
Klarna Operational
PayPal Operational
Web Portals Operational
Asset Management API Operational
Device Management Portal Operational
Enterprise Portal Operational
Virtual Terminal Services Operational
Processors Operational
AMEX Direct Operational
Barclays Payments Europe Operational
BBVA – eGlobal Operational
BNP Paribas CB2A Operational
Chase Payment Services - Stratus - Global Operational
Chase Payment Services - Tandem - US and Canada Operational
CNH Operational
De Lange Landen Processing Platform Operational
Elavon Europe Operational
Elavon US and Canada Operational
ePay Transact - Germany Operational
Euronet Operational
Evertec ATH Movil - Puerto Rico Operational
Evertec Charge Anywhere - Puerto Rico Operational
EVO Payments – eGlobal Operational
Fiserv BuyPass - US Operational
Fiserv IAB - Mexico Operational
Fiserv Nashville - US Operational
Fiserv South - Canada Operational
Global Blue - Currency Select - Australia ? Operational
Global Payments East - US Operational
Global Payments Heartland - US Operational
Global Payments TSYS - US Operational
Global Payments UCP APAC Operational
Global Payments UCP North America Operational
Global Payments UCP U.K. Operational
Lloyds Bank Cardnet - Fiserv MSIP - UK Operational
Lloyds Bank Cardnet - Fiserv OmniPay - UK Operational
Mastercard TSPI Operational
Moneris - Canada Operational
Network International - MEA Operational
Network International MPGS - MEA Operational
Nuvei Operational
PPRO - Global Operational
Redsys - Europe Operational
Stripe Operational
TransformCo Operational
VIPPS & MobilePay - Nordics Operational
Visa Acceptance Platform (VAP) Operational
Worldline GICC Europe Operational
Worldline GICC UK Operational
Worldpay Operational
Worldpay Vantiv Operational
Worldpay's Worldwide Payment Gateway - WPG Operational
ATOS Worldline Private Label Operational
Gift Card Processors Operational
Ceridian SVS Operational
Givex Operational
Heartland Gift Card Operational
ValueLink Operational
Worldpay Gift Card US Operational
Worldpay Vantiv - Mercury Gift Cards Operational
Cloud Middleware Operational
Consumer Data Services Operational
Hosted FCC Operational
Stored Value Operational
Value Added Services Engine (VAS) Operational
Batching Operational
Wallet Operational
P2PE Instruction Manual (PIM) ? Operational
Subprocessor List ? Operational
UAT ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Nov 13, 2025

No incidents reported today.

Nov 12, 2025
FreedomPay Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Nov 12, 05:01 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 03:00 EST
Scheduled - DATE: Wednesday, November 12th

MAINTENANCE WINDOW: Wednesday: 3 AM to 5 AM EST // 0800 to 1000 UTC

MAINTENANCE DESCRIPTION: FreedomPay will be performing system maintenance starting at 3 AM and ending by 5 AM EST (0800 to 1000 UTC).

MAINTENANCE IMPACT:

During the maintenance window there may be intermittent transaction timeouts lasting 1-2 minutes each over a 30 minute time period. During this time period if you receive a timeout please reattempt your transaction.

FreedomPay has taken every appropriate measure to minimize the impact of this maintenance, and does not foresee any ongoing issues as a result of changes to be made.
Nov 7, 09:42 EST
Nov 11, 2025
FreedomPay Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Nov 11, 05:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 03:00 EST
Scheduled - DATE: Tuesday, November 11th

MAINTENANCE WINDOW: Tuesday: 3 AM to 5 AM EST // 0800 to 1000 UTC

MAINTENANCE DESCRIPTION: FreedomPay will be performing system maintenance starting at 3 AM and ending by 5 AM EST (0800 to 0900 UTC).

MAINTENANCE IMPACT:

During the maintenance window there may be intermittent transaction timeouts lasting 1-2 minutes each over a 30 minute time period. During this time period if you receive a timeout please reattempt your transaction.

FreedomPay has taken every appropriate measure to minimize the impact of this maintenance, and does not foresee any ongoing issues as a result of changes to be made.
Nov 7, 09:41 EST
Nov 10, 2025
Alert: Global Payments Heartland - US Processing Issues
Resolved - Transaction processing has returned to normal and all issues have been resolved. For questions or comments, please contact your Global Payments Heartland - US relationship manager.
Nov 10, 11:45 EST
Investigating - FreedomPay is currently investigating reports of transaction processing latency and timeouts with Global Payments Heartland - US. Support teams are currently investigating the incident and FreedomPay will continue to provide updates to its clients.
Nov 10, 10:41 EST
Alert: Heartland Gift Card Processing Issues
Resolved - Transaction processing has returned to normal and all issues have been resolved.
Nov 10, 11:29 EST
Investigating - FreedomPay is currently investigating reports of transaction processing latency and timeouts with Heartland Gift Card. Support teams are currently investigating the incident and FreedomPay will continue to provide updates to its clients.
Nov 10, 10:27 EST
FreedomPay Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Nov 10, 05:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 10, 03:00 EST
Scheduled - DATE: Monday, November 10th

MAINTENANCE WINDOW: Monday: 3 AM to 5 AM EST // 0800 to 1000 UTC

MAINTENANCE DESCRIPTION: FreedomPay will be performing system maintenance starting at 3 AM and ending by 5 AM EST (0800 to 1000 UTC).

MAINTENANCE IMPACT:

During the maintenance window there may be intermittent transaction timeouts lasting 1-2 minutes each over a 30 minute time period. During this time period if you receive a timeout please reattempt your transaction.

FreedomPay has taken every appropriate measure to minimize the impact of this maintenance, and does not foresee any ongoing issues as a result of changes to be made.
Nov 7, 16:19 EST
Nov 9, 2025

No incidents reported.

Nov 8, 2025

No incidents reported.

Nov 7, 2025

No incidents reported.

Nov 6, 2025
Alert: Enterprise Portal Processing Issues
Resolved - Transaction processing has returned to normal and all issues have been resolved.
Nov 6, 15:21 EST
Monitoring - FreedomPay has identified the issue causing transaction processing latency with Enterprise Portal.  FreedomPay's Incident Response team is currently addressing the issue and will update clients once the issue has been resolved.
Nov 6, 15:08 EST
Investigating - FreedomPay is currently investigating reports of transaction processing latency and timeouts with Enterprise Portal. Support teams are currently investigating the incident and FreedomPay will continue to provide updates to its clients.
Nov 6, 14:53 EST
Alert: Freeway Processing Issues
Resolved - Transaction processing has returned to normal and all issues have been resolved.
Nov 6, 15:20 EST
Monitoring - FreedomPay has identified the issue causing transaction processing latency with Freeway.  FreedomPay's Incident Response team is currently addressing issue and will update clients once the issue has been resolved.
Nov 6, 15:07 EST
Investigating - FreedomPay is currently investigating reports of transaction processing latency and timeouts with Freeway. Support teams are currently investigating the incident and FreedomPay will continue to provide updates to its clients.
Nov 6, 14:58 EST
Nov 5, 2025
FreedomPay Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Nov 5, 05:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 03:00 EST
Scheduled - DATE: Wednesday, November 5th

MAINTENANCE WINDOW: Wednesday: 3 AM to 5 AM EST // 0800 to 1000 UTC

MAINTENANCE DESCRIPTION: FreedomPay will be performing system maintenance starting at 3 AM and ending by 5 AM EST (0800 to 1000 UTC).

MAINTENANCE IMPACT:

During the maintenance window there may be intermittent transaction timeouts lasting 1-2 minutes each over a 30 minute time period. During this time period if you receive a timeout please reattempt your transaction.

FreedomPay has taken every appropriate measure to minimize the impact of this maintenance, and does not foresee any ongoing issues as a result of changes to be made.
Oct 31, 10:03 EDT
Nov 4, 2025
FreedomPay Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Nov 4, 05:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 4, 03:00 EST
Scheduled - DATE: Tuesday, November 4th

MAINTENANCE WINDOW: Tuesday: 3 AM to 5 AM EST // 0800 to 1000 UTC

MAINTENANCE DESCRIPTION: FreedomPay will be performing system maintenance starting at 3 AM and ending by 5 AM EST (0800 to 1000 UTC).

MAINTENANCE IMPACT:

During the maintenance window there may be intermittent transaction timeouts lasting 1-2 minutes each over a 30 minute time period. During this time period if you receive a timeout please reattempt your transaction.

FreedomPay has taken every appropriate measure to minimize the impact of this maintenance, and does not foresee any ongoing issues as a result of changes to be made.
Oct 31, 10:02 EDT
Nov 3, 2025

No incidents reported.

Nov 2, 2025

No incidents reported.

Nov 1, 2025

No incidents reported.

Oct 31, 2025

No incidents reported.

Oct 30, 2025

No incidents reported.

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