FreedomPay Status

All Systems Operational

FreeWay Operational

Tokenization Operational

Hosted Payment Page (eCommerce) Operational

Hosted Payment Controls Operational

HPX (eCommerce) Operational

Value Added Services Engine (VAS) Operational

CMW Operational

Hosted FCC Operational

TADA Hosted Tokenization and Detokenization Operational

Batching Operational

Web Portals Operational

Enterprise Portal Operational

Device Management Portal Operational

Asset Management API Operational

Virtual Terminal Operational

Processors (FreeWay Offramps) Operational

Fiserv Nashville - US (Omnichannel) Operational

Vantiv (WorldPay - US/CA) Operational

TSYS Operational

Global Payments Operational

Heartland Operational

WorldPay Operational

Chase Paymentech Operational

Elavon Operational

Elavon U.K. Operational

Barclaycard (U.K.) Operational

AMEX Direct Operational

Visa ACP Operational

AGCO Operational

Lloyds OmniPay Operational

Lloyds MSIP Operational

Currency Select Operational

CNH Operational

WPG (WorldPay) Operational

RedSys Operational

Global Payments UCP U.K. Operational

Global Payments UCP North America Operational

Global Payments UCP APAC Operational

Network International Operational

Network International MPGS Operational

Euronet Operational

Stripe Operational

TransformCo Operational

Gift Card Processors Operational

Ceridian SVS Operational

ValueLink Operational

Givex Operational

Heartland (Gift Cards only) Operational

Vantiv/Mercury (Gift Cards only) Operational

WorldPay (Gift Cards only) Operational

Dynamic Currency Conversion (DCC) Providers Operational

Planet Payments (DCC) Operational

FEXCO (DCC) Operational

Payment Information Proxy Service Operational

Stored Value Operational

P2PE Instruction Manual (PIM) Operational

3D Secure Operational

Fraud Detection Operational

Wallet Operational

OneTimeUse Tokenization API Operational

Shopify Adapter API Operational

Consumer Data Services Operational

UAT Operational

Subprocessor List Operational

Hosted Payment Link Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Apr 3, 2025

FreedomPay Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Apr 3, 05:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 3, 03:00 EDT

Scheduled - DATE: Thursday, April 3rd

MAINTENANCE WINDOW: Thursday: 3 AM to 5 AM EDT // 0700 to 0900 UTC

MAINTENANCE DESCRIPTION:

FreedomPay will be performing system maintenance starting at 3 AM and ending by 5 AM EDT (0700 to 0900 UTC).

MAINTENANCE IMPACT:

During the maintenance window there may be intermittent transaction timeouts lasting 1-2 minutes each over a 30 minute time period. During this time period if you receive a timeout please reattempt your transaction.

FreedomPay has taken every appropriate measure to minimize the impact of this maintenance, and does not foresee any ongoing issues as a result of changes to be made.
Mar 28, 09:18 EDT

Apr 2, 2025

FreedomPay Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Apr 2, 05:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 2, 03:00 EDT

Scheduled - DATE: Wednesday, April 2nd

MAINTENANCE WINDOW: Wednesday: 3 AM to 5 AM EDT // 0700 to 0900 UTC

MAINTENANCE DESCRIPTION:

FreedomPay will be performing system maintenance starting at 3 AM and ending by 5 AM EDT (0700 to 0900 UTC).

MAINTENANCE IMPACT:

During the maintenance window there may be intermittent transaction timeouts lasting 1-2 minutes each over a 30 minute time period. During this time period if you receive a timeout please reattempt your transaction.

FreedomPay has taken every appropriate measure to minimize the impact of this maintenance, and does not foresee any ongoing issues as a result of changes to be made.
Mar 28, 09:18 EDT

Apr 1, 2025

FreedomPay Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Apr 1, 05:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 03:00 EDT

Scheduled - DATE: Tuesday, April 1st

MAINTENANCE WINDOW: Tuesday: 3 AM to 5 AM EDT // 0700 to 0900 UTC

MAINTENANCE DESCRIPTION:

FreedomPay will be performing system maintenance starting at 3 AM and ending by 5 AM EDT (0700 to 0900 UTC).

MAINTENANCE IMPACT:

During the maintenance window there may be intermittent transaction timeouts lasting 1-2 minutes each over a 30 minute time period. During this time period if you receive a timeout please reattempt your transaction.

FreedomPay has taken every appropriate measure to minimize the impact of this maintenance, and does not foresee any ongoing issues as a result of changes to be made.
Mar 28, 09:18 EDT

Mar 31, 2025

No incidents reported.

Mar 30, 2025

No incidents reported.

Mar 29, 2025

No incidents reported.

Mar 28, 2025

No incidents reported.

Mar 27, 2025

No incidents reported.

Mar 26, 2025

Alert: First Data (Nashville) Transaction Processing Issues

Resolved - Transaction processing has returned to normal and all issues have been resolved. For questions or comments, please contact your Fiserv Nashville - US (Omnichannel) relationship manager.
Mar 26, 12:59 EDT

Investigating - FreedomPay is currently investigating reports of transaction processing latency and timeouts with First Data Nashville. Support teams are currently investigating the incident and FreedomPay will continue to provide updates to its clients.
Mar 26, 12:11 EDT

FreedomPay Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Mar 26, 05:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 03:00 EDT

Scheduled - DATE: Wednesday, March 26th

MAINTENANCE WINDOW: Wednesday: 3 AM to 5 AM EDT // 0700 to 0900 UTC

MAINTENANCE DESCRIPTION:

FreedomPay will be performing system maintenance starting at 3 AM and ending by 5 AM EDT (0700 to 0900 UTC).

MAINTENANCE IMPACT:

During the maintenance window there may be intermittent transaction timeouts lasting 1-2 minutes each over a 30 minute time period. During this time period if you receive a timeout please reattempt your transaction.

FreedomPay has taken every appropriate measure to minimize the impact of this maintenance, and does not foresee any ongoing issues as a result of changes to be made.
Mar 21, 15:03 EDT

Mar 25, 2025

Alert: First Data (Nashville) Transaction Processing Issues

Alert: UAT Environment Performance Degradation

Resolved - FreedomPay has resolved the of performance degradation with FreedomPay's UAT environment and all transaction processing has returned to normal.
Mar 25, 09:22 EDT

Investigating - FreedomPay is currently investigating reports of performance degradation with FreedomPay's UAT environment. FreedomPay's Incident Response team is currently investigating the incident and will provide additional updates as soon as they arise.
Mar 25, 08:11 EDT

FreedomPay Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Mar 25, 05:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 03:00 EDT

Scheduled - DATE: Tuesday, March 25th

MAINTENANCE WINDOW: Tuesday: 3 AM to 5 AM EDT // 0700 to 0900 UTC

MAINTENANCE DESCRIPTION:

FreedomPay will be performing system maintenance starting at 3 AM and ending by 5 AM EDT (0700 to 0900 UTC).

MAINTENANCE IMPACT:

During the maintenance window there may be intermittent transaction timeouts lasting 1-2 minutes each over a 30 minute time period. During this time period if you receive a timeout please reattempt your transaction.

FreedomPay has taken every appropriate measure to minimize the impact of this maintenance, and does not foresee any ongoing issues as a result of changes to be made.
Mar 21, 15:02 EDT

Alert: Network International Transaction Processing Issues

Resolved - Transaction processing has returned to normal and all issues have been resolved.
Mar 25, 04:36 EDT

Investigating - FreedomPay is currently investigating reports of transaction processing latency and timeouts with Network International. Support teams are currently investigating the incident and FreedomPay will continue to provide updates to its clients.
Mar 25, 04:22 EDT

Alert: Elavon U.K. Transaction Processing Issues

Resolved - Transaction processing has returned to normal and all issues have been resolved. For questions or comments, please contact your Elavon U.K. relationship manager.
Mar 25, 04:35 EDT

Investigating - FreedomPay is currently investigating reports of transaction processing latency and timeouts with Elavon U.K.. Support teams are currently investigating the incident and FreedomPay will continue to provide updates to its clients.
Mar 25, 04:19 EDT

Mar 24, 2025

Alert: RedSys Transaction Processing Issues

Resolved - Transaction processing has returned to normal and all issues have been resolved. For questions or comments, please contact your RedSys relationship manager.
Mar 24, 19:53 EDT

Update - We are continuing to investigate this issue.
Mar 24, 19:52 EDT

Investigating - FreedomPay is currently investigating reports of transaction processing latency and timeouts with RedSys. Support teams are currently investigating the incident and FreedomPay will continue to provide updates to its clients.
Mar 24, 19:40 EDT

Alert: Fiserv Nashville - US (Omnichannel) Transaction Processing Issues

Resolved - Transaction processing has returned to normal and all issues have been resolved. For questions or comments, please contact your Fiserv Nashville - US relationship manager.
Mar 24, 13:51 EDT

Investigating - FreedomPay is currently investigating reports of transaction processing latency and timeouts with Fiserv Nashville - US. Support teams are currently investigating the incident and FreedomPay will continue to provide updates to its clients.
Mar 24, 13:25 EDT

Alert: Fiserv Nashville - US (Omnichannel) Transaction Processing Issues

Resolved - FreedomPay has been investigating reports of transaction processing latency and timeouts with Fiserv Nashville - US. Transaction processing has currently returned to normal and all issues have been resolved.
Mar 24, 08:00 EDT

Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025

FreedomPay Unscheduled Maintenance

Completed - The scheduled maintenance has been completed.
Mar 21, 05:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 03:00 EDT

Scheduled - DATE: Friday, March 21st

MAINTENANCE WINDOW: 3:00 AM to 5:00 AM EDT

MAINTENANCE DESCRIPTION:

FreedomPay will be performing system maintenance starting at 3:00 AM and ending by 5:00 AM EDT.

MAINTENANCE IMPACT:

This maintenance is categorized as unscheduled due to the reduced notice window, however, there is no expected impact to customers.
Mar 20, 14:36 EDT

Mar 20, 2025

FreedomPay Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Mar 20, 05:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 03:00 EDT

Scheduled - DATE: Thursday, March 20th

MAINTENANCE WINDOW: Thursday: 3 AM to 5 AM EDT // 0700 to 0900 UTC

MAINTENANCE DESCRIPTION:

FreedomPay will be performing system maintenance starting at 3 AM and ending by 5 AM EDT (0700 to 0900 UTC).

MAINTENANCE IMPACT:

During the maintenance window there may be intermittent transaction timeouts lasting 1-2 minutes each over a 30 minute time period. During this time period if you receive a timeout please reattempt your transaction.

FreedomPay has taken every appropriate measure to minimize the impact of this maintenance, and does not foresee any ongoing issues as a result of changes to be made.
Mar 17, 14:46 EDT