All Systems Operational
Uptime over the past 90 days. View historical uptime.
FreeWay ? Operational
Tokenization ? Operational
Hosted Payment Page (eCommerce) Operational
Hosted Payment Controls Operational
Value Added Services Engine (VAS) Operational
Hosted FCC ? Operational
TADA Hosted Tokenization and Detokenization ? Operational
Batching Operational
Web Portals Operational
Enterprise Portal Operational
Device Management Portal Operational
Asset Management API Operational
Processors (FreeWay Offramps) Operational
First Data Operational
Vantiv (WorldPay - US/CA) Operational
TSYS Operational
Global Payments Operational
Heartland Operational
WorldPay Operational
Chase Paymentech Operational
Elavon Operational
Elavon U.K. Operational
Barclaycard (U.K.) Operational
AMEX Direct Operational
Visa ACP Operational
AGCO Operational
Lloyds OmniPay Operational
Lloyds MSIP Operational
Currency Select ? Operational
CNH Operational
WPG (WorldPay) Operational
RedSys Operational
Global Payments UCP U.K. Operational
Global Payments UCP North America Operational
Global Payments UCP APAC Operational
Network International Operational
Network International MPGS Operational
Euronet Operational
Gift Card Processors Operational
Ceridian SVS Operational
ValueLink Operational
Givex Operational
Heartland (Gift Cards only) Operational
Vantiv/Mercury (Gift Cards only) Operational
WorldPay (Gift Cards only) Operational
Dynamic Currency Conversion (DCC) Providers Operational
Planet Payments (DCC) Operational
FEXCO (DCC) Operational
Payment Information Proxy Service Operational
Stored Value Operational
P2PE Instruction Manual (PIM) ? Operational
3D Secure ? Operational
Fraud Detection ? Operational
Wallet Operational
OneTimeUse Tokenization API Operational
90 days ago
100.0 % uptime
Today
Shopify Adapter API Operational
Consumer Data Services Operational
UAT ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
FreedomPay Scheduled Maintenance May 7, 2024 03:00-05:00 EDT
DATE: Tuesday, May 7th

MAINTENANCE WINDOW: Tuesday: 3 AM to 5 AM EST // 0700 to 0900 UTC

MAINTENANCE DESCRIPTION:

FreedomPay will be performing system maintenance starting at 3 AM and ending by 5 AM EST (0700 to 0900 UTC).

MAINTENANCE IMPACT:

During the maintenance window there may be intermittent transaction timeouts lasting 1-2 minutes each over a 30 minute time period. During this time period if you receive a timeout please reattempt your transaction.

FreedomPay has taken every appropriate measure to minimize the impact of this maintenance, and does not foresee any ongoing issues as a result of changes to be made.
Posted on May 03, 2024 - 09:42 EDT
FreedomPay Scheduled Maintenance May 8, 2024 03:00-05:00 EDT
DATE: Wednesday, May 8th

MAINTENANCE WINDOW: Wednesday: 3 AM to 5 AM EST // 0700 to 0900 UTC

MAINTENANCE DESCRIPTION:

FreedomPay will be performing system maintenance starting at 3 AM and ending by 5 AM EST (0700 to 0900 UTC).

MAINTENANCE IMPACT:

During the maintenance window there may be intermittent transaction timeouts lasting 1-2 minutes each over a 30 minute time period. During this time period if you receive a timeout please reattempt your transaction.

FreedomPay has taken every appropriate measure to minimize the impact of this maintenance, and does not foresee any ongoing issues as a result of changes to be made.
Posted on May 03, 2024 - 09:44 EDT
Past Incidents
May 5, 2024

No incidents reported today.

May 4, 2024
Alert: Asset Management API Transaction Processing Latency
Resolved - Asset Management API transaction processing has returned to normal and all issues have been resolved.
May 4, 09:03 EDT
Investigating - FreedomPay is currently investigating reports of transaction processing latency with Asset Management API.  FreedomPay's Incident Response team is currently investigating the incident and will provide additional updates as soon as they arise.
May 4, 08:01 EDT
May 3, 2024

No incidents reported.

May 2, 2024

No incidents reported.

May 1, 2024
FreedomPay Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
May 1, 05:00 EDT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
May 1, 03:03 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 1, 03:00 EDT
Scheduled - DATE: Wednesday, May 1st

MAINTENANCE WINDOW: Wednesday: 3 AM to 5 AM EST // 0700 to 0900 UTC

MAINTENANCE DESCRIPTION:

FreedomPay will be performing system maintenance starting at 3 AM and ending by 5 AM EST (0700 to 0900 UTC).

MAINTENANCE IMPACT:

During the maintenance window there may be intermittent transaction timeouts lasting 1-2 minutes each over a 30 minute time period. During this time period if you receive a timeout please reattempt your transaction.

FreedomPay has taken every appropriate measure to minimize the impact of this maintenance, and does not foresee any ongoing issues as a result of changes to be made.
Apr 26, 10:50 EDT
FreedomPay Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
May 1, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 1, 01:00 EDT
Scheduled - DATE: Wednesday, May 1st

MAINTENANCE WINDOW: Wednesday: 1 AM to 3 AM EST // 0500 to 0700 UTC

MAINTENANCE DESCRIPTION:

FreedomPay will be performing system maintenance starting at 1 AM and ending by 3 AM EST (0500 to 0700 UTC).

MAINTENANCE IMPACT:

During the maintenance window there may be intermittent transaction timeouts lasting 1-2 minutes each over a 30 minute time period. During this time period if you receive a timeout please reattempt your transaction.

FreedomPay has taken every appropriate measure to minimize the impact of this maintenance, and does not foresee any ongoing issues as a result of changes to be made.
Apr 26, 10:41 EDT
Apr 30, 2024
Alert: Network International Transaction Processing Issues
Resolved - Transaction processing has returned to normal and all issues have been resolved.
Apr 30, 14:36 EDT
Monitoring - FreedomPay is in contact with Network International, and is continuing to monitor transaction latency and processing timeouts. We will provide an update to our clients once the issue has been resolved.
Apr 30, 13:17 EDT
Update - We are continuing to investigate this issue.
Apr 30, 11:29 EDT
Investigating - FreedomPay is currently investigating reports of transaction processing latency and timeouts with Network International. Support teams are currently investigating the incident and FreedomPay will continue to provide updates to its clients.
Apr 30, 11:28 EDT
Alert: Stored Value Transaction Processing Latency
Resolved - FreedomPay has resolved the transaction processing latency issues and all transaction processing has returned to normal.
Apr 30, 09:40 EDT
Identified - FreedomPay has identified the issue causing transaction processing latency with Stored Value.  FreedomPay's Incident Response team is currently addressing the issue and will update clients once the issue has been resolved.
Apr 30, 09:22 EDT
Investigating - FreedomPay is currently investigating reports of transaction processing latency with Stored Value.  FreedomPay's Incident Response team is currently investigating the incident and will provide additional updates as soon as they arise.
Apr 30, 08:41 EDT
FreedomPay Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Apr 30, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 30, 03:00 EDT
Scheduled - DATE: Tuesday, April 30th

MAINTENANCE WINDOW: Tuesday: 3 AM to 5 AM EST // 0700 to 0900 UTC

MAINTENANCE DESCRIPTION:

FreedomPay will be performing system maintenance starting at 3 AM and ending by 5 AM EST (0700 to 0900 UTC).

MAINTENANCE IMPACT:

During the maintenance window there may be intermittent transaction timeouts lasting 1-2 minutes each over a 30 minute time period. During this time period if you receive a timeout please reattempt your transaction.

FreedomPay has taken every appropriate measure to minimize the impact of this maintenance, and does not foresee any ongoing issues as a result of changes to be made.
Apr 26, 10:53 EDT
Apr 29, 2024

No incidents reported.

Apr 28, 2024

No incidents reported.

Apr 27, 2024

No incidents reported.

Apr 26, 2024

No incidents reported.

Apr 25, 2024

No incidents reported.

Apr 24, 2024
Alert: Elavon Transaction Processing Issues
Resolved - Transaction processing has returned to normal and all issues have been resolved.  For questions or comments, please contact your Elavon relationship manager.
Apr 24, 18:30 EDT
Monitoring - FreedomPay is in contact with Elavon, and is continuing to monitor transaction latency and processing timeouts.  We will provide an update to our clients once the issue has been resolved.
Apr 24, 16:35 EDT
Investigating - FreedomPay is currently investigating reports of transaction processing latency and timeouts with Elavon. Support teams are currently investigating the incident and FreedomPay will continue to provide updates to its clients.
Apr 24, 15:56 EDT
FreedomPay Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Apr 24, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 03:00 EDT
Scheduled - DATE: Wednesday, April 24th

MAINTENANCE WINDOW: Wednesday: 3 AM to 5 AM EST // 0700 to 0900 UTC

MAINTENANCE DESCRIPTION:

FreedomPay will be performing system maintenance starting at 3 AM and ending by 5 AM EST (0700 to 0900 UTC).

MAINTENANCE IMPACT:

During the maintenance window there may be intermittent transaction timeouts lasting 1-2 minutes each over a 30 minute time period. During this time period if you receive a timeout please reattempt your transaction.

FreedomPay has taken every appropriate measure to minimize the impact of this maintenance, and does not foresee any ongoing issues as a result of changes to be made.
Apr 19, 10:04 EDT
Apr 23, 2024
P2PE Instruction Manual (PIM) Update - version 2.16
Resolved - FreedomPay's P2PE Instruction Manual has been updated and a new version has been posted to https://corporate.freedompay.com/pim for download and review.

This version includes the results of a recent solution delta change to add the Elo EMC0600 device, the Ingenico Self/3000, and KIF options from The Phoenix Group.
Apr 23, 16:47 EDT
FreedomPay Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Apr 23, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 01:00 EDT
Scheduled - DATE: Tuesday, April 23rd

MAINTENANCE WINDOW: Tuesday: 1 AM to 6 AM EST // 0500 to 1000 UTC

MAINTENANCE DESCRIPTION:

FreedomPay will be performing system maintenance starting at 1 AM and ending by 6 AM EST (0500 to 1000 UTC).

MAINTENANCE IMPACT:

During the maintenance window there may be intermittent transaction timeouts lasting 1-2 minutes each over a 30 minute time period. During this time period if you receive a timeout please reattempt your transaction.

FreedomPay has taken every appropriate measure to minimize the impact of this maintenance, and does not foresee any ongoing issues as a result of changes to be made.
Apr 19, 10:02 EDT
Apr 22, 2024

No incidents reported.

Apr 21, 2024
Alert: Stored Value Transaction Processing Latency
Resolved - FreedomPay has resolved the transaction processing latency issues and all transaction processing has returned to normal.
Apr 21, 05:05 EDT
Investigating - FreedomPay is currently investigating reports of transaction processing latency with Stored Value.  FreedomPay's Incident Response team is currently investigating the incident and will provide additional updates as soon as they arise.
Apr 21, 04:53 EDT
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