All Systems Operational

FreeWay ? Operational
Tokenization ? Operational
Hosted Payment Page (eCommerce) Operational
Hosted Payment Controls Operational
HPX (eCommerce) Operational
Value Added Services Engine (VAS) Operational
CMW Operational
Hosted FCC ? Operational
TADA Hosted Tokenization and Detokenization ? Operational
Batching Operational
Web Portals Operational
Enterprise Portal Operational
Device Management Portal Operational
Asset Management API Operational
Virtual Terminal Operational
Processors (FreeWay Offramps) Operational
Fiserv Nashville - US (Omnichannel) Operational
Vantiv (WorldPay - US/CA) Operational
TSYS Operational
Global Payments Operational
Heartland Operational
WorldPay Operational
Chase Paymentech Operational
Elavon Operational
Elavon U.K. Operational
Barclaycard (U.K.) Operational
AMEX Direct Operational
Visa ACP Operational
AGCO Operational
Lloyds OmniPay Operational
Lloyds MSIP Operational
Currency Select ? Operational
CNH Operational
WPG (WorldPay) Operational
RedSys Operational
Global Payments UCP U.K. Operational
Global Payments UCP North America Operational
Global Payments UCP APAC Operational
Network International Operational
Network International MPGS Operational
Euronet Operational
Stripe Operational
TransformCo Operational
Gift Card Processors Operational
Ceridian SVS Operational
ValueLink Operational
Givex Operational
Heartland (Gift Cards only) Operational
Vantiv/Mercury (Gift Cards only) Operational
WorldPay (Gift Cards only) Operational
Dynamic Currency Conversion (DCC) Providers Operational
Planet Payments (DCC) Operational
FEXCO (DCC) Operational
Payment Information Proxy Service Operational
Stored Value Operational
P2PE Instruction Manual (PIM) ? Operational
3D Secure ? Operational
Fraud Detection ? Operational
Wallet Operational
OneTimeUse Tokenization API Operational
Shopify Adapter API Operational
Consumer Data Services Operational
UAT ? Operational
Subprocessor List ? Operational
Hosted Payment Link Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

FreedomPay Scheduled Maintenance Apr 3, 2025 03:00-05:00 EDT

DATE: Thursday, April 3rd

MAINTENANCE WINDOW: Thursday: 3 AM to 5 AM EDT // 0700 to 0900 UTC

MAINTENANCE DESCRIPTION:

FreedomPay will be performing system maintenance starting at 3 AM and ending by 5 AM EDT (0700 to 0900 UTC).

MAINTENANCE IMPACT:

During the maintenance window there may be intermittent transaction timeouts lasting 1-2 minutes each over a 30 minute time period. During this time period if you receive a timeout please reattempt your transaction.

FreedomPay has taken every appropriate measure to minimize the impact of this maintenance, and does not foresee any ongoing issues as a result of changes to be made.
Posted on Mar 28, 2025 - 09:18 EDT
Apr 2, 2025
FreedomPay Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Apr 2, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 2, 03:00 EDT
Scheduled - DATE: Wednesday, April 2nd

MAINTENANCE WINDOW: Wednesday: 3 AM to 5 AM EDT // 0700 to 0900 UTC

MAINTENANCE DESCRIPTION:

FreedomPay will be performing system maintenance starting at 3 AM and ending by 5 AM EDT (0700 to 0900 UTC).

MAINTENANCE IMPACT:

During the maintenance window there may be intermittent transaction timeouts lasting 1-2 minutes each over a 30 minute time period. During this time period if you receive a timeout please reattempt your transaction.

FreedomPay has taken every appropriate measure to minimize the impact of this maintenance, and does not foresee any ongoing issues as a result of changes to be made.
Mar 28, 09:18 EDT
Apr 1, 2025
FreedomPay Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Apr 1, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 03:00 EDT
Scheduled - DATE: Tuesday, April 1st

MAINTENANCE WINDOW: Tuesday: 3 AM to 5 AM EDT // 0700 to 0900 UTC

MAINTENANCE DESCRIPTION:

FreedomPay will be performing system maintenance starting at 3 AM and ending by 5 AM EDT (0700 to 0900 UTC).

MAINTENANCE IMPACT:

During the maintenance window there may be intermittent transaction timeouts lasting 1-2 minutes each over a 30 minute time period. During this time period if you receive a timeout please reattempt your transaction.

FreedomPay has taken every appropriate measure to minimize the impact of this maintenance, and does not foresee any ongoing issues as a result of changes to be made.
Mar 28, 09:18 EDT
Mar 31, 2025

No incidents reported.

Mar 30, 2025

No incidents reported.

Mar 29, 2025

No incidents reported.

Mar 28, 2025

No incidents reported.

Mar 27, 2025

No incidents reported.

Mar 26, 2025
Alert: First Data (Nashville) Transaction Processing Issues
Resolved - Transaction processing has returned to normal and all issues have been resolved. For questions or comments, please contact your Fiserv Nashville - US (Omnichannel) relationship manager.
Mar 26, 12:59 EDT
Investigating - FreedomPay is currently investigating reports of transaction processing latency and timeouts with First Data Nashville. Support teams are currently investigating the incident and FreedomPay will continue to provide updates to its clients.
Mar 26, 12:11 EDT
FreedomPay Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Mar 26, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 03:00 EDT
Scheduled - DATE: Wednesday, March 26th

MAINTENANCE WINDOW: Wednesday: 3 AM to 5 AM EDT // 0700 to 0900 UTC

MAINTENANCE DESCRIPTION:

FreedomPay will be performing system maintenance starting at 3 AM and ending by 5 AM EDT (0700 to 0900 UTC).

MAINTENANCE IMPACT:

During the maintenance window there may be intermittent transaction timeouts lasting 1-2 minutes each over a 30 minute time period. During this time period if you receive a timeout please reattempt your transaction.

FreedomPay has taken every appropriate measure to minimize the impact of this maintenance, and does not foresee any ongoing issues as a result of changes to be made.
Mar 21, 15:03 EDT
Mar 25, 2025
Alert: First Data (Nashville) Transaction Processing Issues
Resolved - Transaction processing has returned to normal and all issues have been resolved. For questions or comments, please contact your Fiserv Nashville - US (Omnichannel) relationship manager.
Mar 25, 13:04 EDT
Investigating - FreedomPay is currently investigating reports of transaction processing latency and timeouts with First Data Nashville. Support teams are currently investigating the incident and FreedomPay will continue to provide updates to its clients.
Mar 25, 12:25 EDT
Alert: UAT Environment Performance Degradation
Resolved - FreedomPay has resolved the of performance degradation with FreedomPay's UAT environment and all transaction processing has returned to normal.
Mar 25, 09:22 EDT
Investigating - FreedomPay is currently investigating reports of performance degradation with FreedomPay's UAT environment. FreedomPay's Incident Response team is currently investigating the incident and will provide additional updates as soon as they arise.
Mar 25, 08:11 EDT
FreedomPay Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Mar 25, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 03:00 EDT
Scheduled - DATE: Tuesday, March 25th

MAINTENANCE WINDOW: Tuesday: 3 AM to 5 AM EDT // 0700 to 0900 UTC

MAINTENANCE DESCRIPTION:

FreedomPay will be performing system maintenance starting at 3 AM and ending by 5 AM EDT (0700 to 0900 UTC).

MAINTENANCE IMPACT:

During the maintenance window there may be intermittent transaction timeouts lasting 1-2 minutes each over a 30 minute time period. During this time period if you receive a timeout please reattempt your transaction.

FreedomPay has taken every appropriate measure to minimize the impact of this maintenance, and does not foresee any ongoing issues as a result of changes to be made.
Mar 21, 15:02 EDT
Alert: Network International Transaction Processing Issues
Resolved - Transaction processing has returned to normal and all issues have been resolved.
Mar 25, 04:36 EDT
Investigating - FreedomPay is currently investigating reports of transaction processing latency and timeouts with Network International. Support teams are currently investigating the incident and FreedomPay will continue to provide updates to its clients.
Mar 25, 04:22 EDT
Alert: Elavon U.K. Transaction Processing Issues
Resolved - Transaction processing has returned to normal and all issues have been resolved.  For questions or comments, please contact your Elavon U.K. relationship manager.
Mar 25, 04:35 EDT
Investigating - FreedomPay is currently investigating reports of transaction processing latency and timeouts with Elavon U.K.. Support teams are currently investigating the incident and FreedomPay will continue to provide updates to its clients.
Mar 25, 04:19 EDT
Mar 24, 2025
Alert: RedSys Transaction Processing Issues
Resolved - Transaction processing has returned to normal and all issues have been resolved.  For questions or comments, please contact your RedSys relationship manager.
Mar 24, 19:53 EDT
Update - We are continuing to investigate this issue.
Mar 24, 19:52 EDT
Investigating - FreedomPay is currently investigating reports of transaction processing latency and timeouts with RedSys. Support teams are currently investigating the incident and FreedomPay will continue to provide updates to its clients.
Mar 24, 19:40 EDT
Alert: Fiserv Nashville - US (Omnichannel) Transaction Processing Issues
Resolved - Transaction processing has returned to normal and all issues have been resolved. For questions or comments, please contact your Fiserv Nashville - US relationship manager.
Mar 24, 13:51 EDT
Investigating - FreedomPay is currently investigating reports of transaction processing latency and timeouts with Fiserv Nashville - US. Support teams are currently investigating the incident and FreedomPay will continue to provide updates to its clients.
Mar 24, 13:25 EDT
Alert: Fiserv Nashville - US (Omnichannel) Transaction Processing Issues
Resolved - FreedomPay has been investigating reports of transaction processing latency and timeouts with Fiserv Nashville - US. Transaction processing has currently returned to normal and all issues have been resolved.
Mar 24, 08:00 EDT
Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025
FreedomPay Unscheduled Maintenance
Completed - The scheduled maintenance has been completed.
Mar 21, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 03:00 EDT
Scheduled - DATE: Friday, March 21st

MAINTENANCE WINDOW: 3:00 AM to 5:00 AM EDT

MAINTENANCE DESCRIPTION:

FreedomPay will be performing system maintenance starting at 3:00 AM and ending by 5:00 AM EDT.

MAINTENANCE IMPACT:

This maintenance is categorized as unscheduled due to the reduced notice window, however, there is no expected impact to customers.
Mar 20, 14:36 EDT
Mar 20, 2025
FreedomPay Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Mar 20, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 03:00 EDT
Scheduled - DATE: Thursday, March 20th

MAINTENANCE WINDOW: Thursday: 3 AM to 5 AM EDT // 0700 to 0900 UTC

MAINTENANCE DESCRIPTION:

FreedomPay will be performing system maintenance starting at 3 AM and ending by 5 AM EDT (0700 to 0900 UTC).

MAINTENANCE IMPACT:

During the maintenance window there may be intermittent transaction timeouts lasting 1-2 minutes each over a 30 minute time period. During this time period if you receive a timeout please reattempt your transaction.

FreedomPay has taken every appropriate measure to minimize the impact of this maintenance, and does not foresee any ongoing issues as a result of changes to be made.
Mar 17, 14:46 EDT
Mar 19, 2025
FreedomPay Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Mar 19, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 03:00 EDT
Scheduled - DATE: Wednesday, March 19th

MAINTENANCE WINDOW: Wednesday: 3 AM to 5 AM EST // 0700 to 0900 UTC

MAINTENANCE DESCRIPTION:

FreedomPay will be performing system maintenance starting at 3 AM and ending by 5 AM EST (0700 to 0900 UTC).

MAINTENANCE IMPACT:

During the maintenance window there may be intermittent transaction timeouts lasting 1-2 minutes each over a 30 minute time period. During this time period if you receive a timeout please reattempt your transaction.

FreedomPay has taken every appropriate measure to minimize the impact of this maintenance, and does not foresee any ongoing issues as a result of changes to be made.
Mar 14, 11:05 EDT
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